Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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20160217-01-Intermidate-Jacking-Station-Inside-View.jpg
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20160526-05-Vault-3A-Installing-Link-Seal.jpg
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20130805-West-Tunnel,-Pipe-Installation-in-Tunnel.jpg
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2026 WSSC Water bill revisions are: Page 1, we added a box for "What Do I Owe and When Do I Pay?" This box includes your last bill balance, previous payments or credits, balance forward, current charges, and total due. Your total due is repeated to the right of this information, in bold black text, along with when this amount is due. On page 2, we've added a box under "Billing Details" that lists your balance forward, last bill balance, previous payment amount and receipt date, and other credits.
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Last month the Heat Exchanger (HEX) was in place. Now the piping is connected and is running through the trench toward the Cambi Thermal Hydrolysis equipment. The HEX takes heat from the process flow between the Thermal Hydrolysis and the Anaerobic Digestion processes. The heat is used in the Boilers.