Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Ethics Office

WSSC Water’s Commissioners and employees are required to maintain the highest professional and ethical standards in the performance of their official duties. Beginning January 31, 2023, all Board of E...

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Donate to Our Neighbors in Need

Even a small donation can make a big difference to someone who's having a difficult time paying their water bill. Here's how you can help.

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Wastewater Collection System

Our wastewater collection system gathers millions of gallons of water every day to treat it and return clean water to the environment.

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An important step in this process is the application of the intermediate stripe coating, which ensures the specified thickness is achieved on all parts of the surface, providing the necessary protection.