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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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What's Your Pipe Type? Logo
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Aerial view of the Anaerobic Digesters. The stairs and the connecting bridge have been completed. The overflow trough is nearing completion. Progress continues inside the structures with piping and mechanical work.
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This aerial photo of the Sidestream Treatment Facility shows the new aeration piping inside the tanks, the 3 new blowers used in the aeration process, and the new mechanical work at the Gravity Thickeners.
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The Cake Receiving pit is in the middle of this photo with the concrete walls and two dark areas above it are stone blankets being prepared for concrete slabs. There are a couple dozen piles poking up out of the ground on the slabs. These piles will support 2 large silos that will store the sludge cake as it waits for processing. To the right of the silos is another stone area being prepared for the Cambi Thermal Hydrolysis Processing equipment.
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The Cake Receiving pit is in the middle of this photo with the concrete walls and two dark areas above it are stone blankets being prepared for concrete slabs. There are a couple dozen piles poking up out of the ground on the slabs. These piles will support 2 large silos that will store the sludge cake as it waits for processing. To the right of the silos is another stone area being prepared for the Cambi Thermal Hydrolysis Processing equipment.
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Work continues on the Generators in the Combined Heat & Power area of the Project. The Contractor will soon be testing the engines. Work on the pipe connections among the Gas Cleaning equipment also continues.
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The altitude, check, and plug valves have been installed inside the Altitude Valve Vault. The check valve and altitude valve work together to fill the tank and release water when there is demand.
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PCCP being installed to replace existing pipe