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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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sewer_backup_basement.jpg
Basement flooded with sewage. The sewage is about ankle-deep and completely fills the basement level. Any furniture soaked in this will need professional deep-cleaning or professional disposal.
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main_line.png
Currently, we're excavating the existing water line to the tank to replace it with a new main line. The existing line, installed when the tank was built, has reached the end of its service life.
video
Event |

Triadelphia Reservoir Sediment Removal Project

WSSC Water will provide details about the upcoming sediment removal project and what neighbors can expect. Contact John Kasprzak if you have questions or to request special accommodations  - 301...

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slide 2.jpg - Cloned
On the bottom left corner is the Cake Storage Building. The floor slab is completed and the walls are going up. This is where the final Class A biosolids product will be stored before it’s trucked off-site. To the right of that is the Solids Dewatering Building with the floor slab almost finished. This month they will be building the pier support structures in this building that will support the dewatering equipment.
image
slide 2.jpg
On the bottom left corner is the Cake Storage Building. The floor slab is completed and the walls are going up. This is where the final Class A biosolids product will be stored before it’s trucked off-site. To the right of that is the Solids Dewatering Building with the floor slab almost finished. This month they will be building the pier support structures in this building that will support the dewatering equipment.