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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

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If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Photo of the belt filter presses taken from the mezzanine level in the Solids Building. Workers are fine tuning and calibrating the controls.
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In the center of the photo is the Digester Control Building. It will contain the electrical and mechanical equipment that will control the process flow through the two Anaerobic Digesters.
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The new Solids Building from the backside view. The roof construction is complete and you can see the downspouts are working – but not finished yet.
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Mechanical work ongoing at the four Gravity Thickeners. Inside the Chemical Building the contractor is still busy with the piping connections and the electrical work.
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Workers on the mezzanine level in the Solids Building inspecting the Belt Filter Presses. The conveyors leading to the Cake Storage Facility are behind them.
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Both of the Storage Silos at the Cake Receiving Facility are now in their final location. The roof on the Odor Control Building has been completed.
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The new Solids Building from the backside view. The roof construction is complete and you can see the downspouts are working – but not finished yet.
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Construction of the Digested Gas piping that runs from the Digester Control Building over to the Combined Heat & Power area of the project site.
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This is the western side of the site. At the bottom of the photo is the slab for the Gas Storage Facility with the concrete walls going up on the perimeter. To the left of it is the Blower Building.
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This overhead photo, on the bottom right, gives us a good look into the Cake Receiving pit. The walls on this building will be going up this next month.
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This is the underside of the Conveyor Bridge that runs between the Solids Building and the Class A Biosolids Storage Facility. The steel conduit is carrying the electrical and control wiring.
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The most significant new construction this month is the UV (ultraviolet treatment) / Odor Control Building. The pre-fabricated walls were erected this month.