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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

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WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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The Sidestream Treatment Facilities are featured here. The large concrete slab is for the main Sidestream Treatment Building.
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Started work on this Sidestream Chemical Storage building this month. The floor slab is in and the walls are going up
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Another photo inside the Solids Building. That pipe is the drain line from the Belt Filter Presses.
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In the Solids Building this photo shows the Sludge Holding Tank, the Polymer Tanks and the associated process piping.
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Inside the Electrical Room of the Digester Control Building, this equipment drives the pump motors that feed the Digesters.
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Here the steelworkers are setting the slab reinforcement in preparation of the concrete pour for the UV Treatment Building slab.
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Overhead shot of the Cake Receiving, the Cambi THP (thermal hydrolysis process), and the Odor Control Building.
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The extensive pipe network inside the Medium Temperature Hot Water Building is currently being tested.
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The Chemical Storage Building at the Sidestream Treatment area is closed in now with the completion of the roll-down doors.
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The Chemical Storage Building at the Sidestream Treatment area is closed in now with the completion of the roll-down doors.
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Workers are installing the monitoring camera on the conveyor system between the Solids Building and the Biosolids Storage Facility.
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Started work on this Sidestream Chemical Storage building this month. The floor slab is in and the walls are going up