Contact Pay Bill Report an Emergency Financial Assistance Permits

Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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This aerial photo of the Sidestream Treatment Facility shows the new aeration piping inside the tanks, the 3 new blowers used in the aeration process, and the new mechanical work at the Gravity Thickeners.
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Because WSSC Water’s sewer main (left) is next to PEPCO lines, special shoring was engineered and installed to ensure worker safety while replacing damaged sections of pipe.
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PCCP being installed to replace existing pipe
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The new concrete walls of the Altitude Valve Vault have been set, and we've removed the forms from the inside. The exterior forms will be removed soon. The pipes will be installed in the two (2) openings in the wall.
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What We Do - Team H2O pipe assembling
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WSSC Water Utility Services crew working on a pipe
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Inside the Digester Control Building you can see the green mixing pumps and motors. The large process piping is all painted, bolted and supported in place. At the top of the building near the ceiling is the yellow bridge crane that is now completed.