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Contact Pay Bill Report an Emergency Financial Assistance Permits
Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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This is the Sidestream Treatment Tank.
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This is the Sidestream Treatment Tank.
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Aerial photo taken August 2, 2021. The Cake Storage Facility with it’s signature blue canopy is at the lower left. The slab for the Solids Building is to the right of that with the chemical storage tanks and the new belt filter presses still under wrap. Above the Solids Building is our new Cambi Thermal Hydrolysis Process equipment (steel vertical tanks) which was delivered to the site last week. This equipment is key to this entire project and will allow us to produce the Class A biosolids.
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Aerial photo taken August 2, 2021. The Cake Storage Facility with it’s signature blue canopy is at the lower left. The slab for the Solids Building is to the right of that with the chemical storage tanks and the new belt filter presses still under wrap. Above the Solids Building is our new Cambi Thermal Hydrolysis Process equipment (steel vertical tanks) which was delivered to the site last week. This equipment is key to this entire project and will allow us to produce the Class A biosolids.
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General aerial view in September 2021 of site
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General aerial view in September 2021 of site
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Aerial photo of the site February 2022
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Community Project Meetings

We encourage our customers to attend these meetings to be informed of work in their area.

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