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Get Current 2.0 Program
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Extended and Enhanced Program Runs from July 1 to October 31

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What's Your Pipe Type?
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Learn about our lead reduction program.

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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 8:00 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

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Learn More about Permit Services

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Basic page

Galvanized Water Service Lines

There are two types of customer-side galvanized pipes. One requires replacement, and the other does not.

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Basic page

Customer Service FAQs

You have questions, we have answers. Answers to customer questions we're asked most frequently are listed below. 

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Basic page

Development Services General Conditions

For developers and engineers working on pipeline construction projects, refer to the General Conditions and Standard Specifications listed on this page.

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Basic page

Annual Notifications of Service Line Material

If our records show that a pipe type in your home or business is lead, Galvanized Requiring Replacement (GRR) or unknown, you will receive an annual notification from us.

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Basic page

Adopt A Fire Hydrant

When emergencies occur, time is of the utmost importance.

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Basic page

Claims

If you are experiencing a water or sewer emergency, please call our 24-hour Emergency Services Center - (301) 206-4002. Read the Claims Process   |  lea el proceso de reclamo...

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