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Customer Service
301-206-4001 
Weekdays: 8:00 am - 6:00 pm 
Email: Customer Service   

One Stop Shop
Weekdays: 8:00 am - 5:00 pm
First Floor, Support Center
14501 Sweitzer Lane
Laurel, MD 20707  

Interactive Voice Response System
301-206-4001
24 hours, 7 days/week   

Toll-Free: 800-828-6439
TTY: 301-206-8345

Visit Customer Service

WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.

Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may start a pay plan or learn more about all of the financial assistance resources. Get started by going to Flexible Pay Plans.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information.

Go to ePermitting

Learn More about Permit Services

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Meeting of WSSC Plumbing Fuel Gas Board

At 8:30 am on Thursday, April 17, 2025, the Regulatory Services Division of WSSC Water will be holding a regular meeting of the WSSC Plumbing and Fuel Gas Board.  The meeting will be hosted virtu...

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Basic page

Water Quality in Your Home

There are steps you can take to ensure the best water quality in your home. Here's what you should do if you see discolored water, or if it's time to flush the pipes.

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Miss Utility: Call 811 Before You Dig

Even a little project can cause big headaches if you start digging before calling Miss Utility. Learn why it's so important to dial 8-1-1 before you plant a tree, build a deck or do any digging.

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Article

WSSC Water is Winter Ready Ahead of Predicted Snowstorm

Crews Working Around the Clock to Minimize Customer Impacts Systemwide Preparations Underway to Maintain Service During Extreme Cold Customers Urged to Prepare for Possible Water Service Dis...

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