On November 15, 2023, the Washington Suburban Sanitary Commission (WSSC Water) adopted revisions to Chapters 3.20 (Bill Adjustments) and Chapter 3.45 (Customer Assistance Program) of the WSSC Code of Regulations. The Commissioners also voted to create a Leak Repair Assistance Program for eligible customers.
The revisions to Chapters 3.20 and 3.45 expand the bill adjustment criteria for customers with high bills and extend the enrollment period for WSSC Water’s Customer Assistance Program from one to two years. The Leak Repair Assistance Program will allow customers enrolled in WSSC Water’s Customer Assistance Program to qualify for reimbursement of on-property leak repairs that contribute to high water bills.
The effective date of these revisions is January 1, 2024. To view these changes:
High Bill Adjustments: https://www.wsscwater.com/highbill
Customer Assistance Program Enrollment Period: https://www.wsscwater.com/capenroll
Leak Repair Assistance Program: https://www.wsscwater.com/capleak
For additional information, contact John Curry, Director of Customer Service, at John.Curry@wsscwater.com.