We Are WSSC Water

Water makes the essential possible. And delivering the essential -- safe, seamless, satisfying water service -- is a goal we work every day to achieve. We want you, our neighbors, to see the pride, commitment and passion we bring to our work 24/7/365.

As we entered our second century of service in 2018, we made significant investments to modernize and improve the way we approach customer service. These investments paid off, and today we have:

  • A new billing system that makes it easier to answer customer questions, send bills and retrieve information;
  • Redesigned bills that are easier to understand;
  • Enhanced affordability programs to help more customers afford their bills;
  • A modern and simplified rate structure that changed the way we charge for water and sewer; and
  • Improved customer notification process to alert customers to water-related emergencies in a timely manner.

Leveraging our legacy and continuing our efforts to modernize and improve, we added water to our name and selected a new logo that boldly highlights the first letter in WSSC, Water and World Class, and creatively symbolized the water cycle.  As the water utility sector faces new challenges on the horizon, including aging infrastructure, climate change, water affordability and incorporating the use of innovation, we are addressing these challenges with a renewed energy as WSSC Water.

As we roll out our new identity, you will notice that our most visible assets will be in transition, namely our uniforms, vehicle decals and website. While we’re in this transition period, the one sure-fire way to identify our employees is through employee identification badges.

We may have a new look, but as WSSC Water moves forward, our heart, soul and clean water mission remain the same.

We are WSSC Water and we are the proud provider of safe, seamless and satisfying water services, making the essential possible every day. Learn what our new look is all about!

 Learn what our new look is all about. 

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