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Customer Service
301-206-4001 (ask for agent)
Weekdays: 7:30 am - 7:00 pm 
Email: Customer Service
One Stop Shop
Weekdays: 7:30 am - 5:00 pm
Interactive Voice Response System
301-206-4001
24 hours, 7 days/week
Toll-Free: 800-828-6439
TTY: 301-206-8345
Visit Customer Service
WSSC Water offers five ways to pay your bill: Online, by Phone, by Mobile App, by Drive-Thru, by Mail and in Person. Go to Pay My Bill for more information.
Pay Your Bill Now

If you're experiencing a water emergency, such as a broken water main, or a sewer emergency, report it using our mobile app, email the Emergency Services Center, or call us at 301-206-4002.

Report a Problem

We're here to help. Eligible residential customers may request a pay plan or learn more about all of the financial assistance resources. Get started by calling 301-206-4001.

Financial Assistance Programs

Permit Services is open Monday-Friday, 7 a.m.-4 p.m. except Wednesdays, 7 a.m.- Noon. Call us at 301-206-4003 for more information

Learn More about Permit Services

Contracting Terms and Conditions

Here are important Contracting Terms and Conditions that potential bidders need to know.

Potential bidders on WSSC Water contracts need to be aware of these Contracting Terms and Conditions.

Please note that the Instructions to Bidders and General Conditions are presented here for informational purposes only. See the formal solicitation for Instructions to Bidders and General Conditions that apply to that specific solicitation.

Vaccine Requirement for In-Building Contractors

State of Emergency COVID-19 Resolution with amendment (Updated 8.25.22)

Procurement Regulations

Instructions to Bidders/Offerors

Construction

Goods and Supplies

Professional Services

Architectural and Engineering

SLBE & MBE Programs

More Information for Contractors

SLBE and MBE Programs

An overview of WSSC Water's Small Local Business Enterprises Program and Minority Business Enterprises Program. 

Bid Solicitation Opportunities

Suppliers, and would-be suppliers, of goods and services have many opportunities to do business with WSSC Water. Here's an overview of the many goods ...

Bid Statuses and Awards

Here are important terms and conditions that bidders on WSSC Water projects, contractors and suppliers - or businesses that want to become contractors...

Materials Evaluation Process

We're always open to new materials and products that can help us serve you better. But first they need the approval of our "MEP" team.

Bonds and Insurance

WSSC Water requires that contractors and suppliers show proof of insurance to cover any damages or injuries that might result from their activities.

Last Modified: August 25, 2022, 2:02 pm EDT