Established in 1918, WSSC is currently among the largest water and wastewater utilities in the nation, with a network of nearly 5,768 miles of fresh water pipeline and over 5,578 miles of sewer pipeline. Our service area spans nearly 1,000 square miles in Prince George’s and Montgomery counties, and we serve 1.8 million residents through approximately 475,000 customer accounts. WSSC drinking water has always met or exceeded federal standards.
We are entrusted by our community to provide safe and reliable water, life’s most precious resource, and return clean water to our environment, all in an ethical, sustainable, and financially responsible manner.
To be THE world-class water utility, where excellent products and services are always on tap.
Our guides for daily behavior and decision making at every level include:
We are responsible employees who are accountable and take our actions seriously.
We conduct ourselves with integrity and transparency.
We achieve the highest level of quality, safety and productivity, demonstrating excellence and innovation in providing world-class service to everyone.
We continuously enhance and protect natural resources and the environment for the health of future generations.
We balance cost and benefit in our daily actions to achieve optimal value for our customers.
Our methods for achieving our Mission and Vision:
Deliver an excellent customer experience and enhance community engagement through proactive communication, strategic partnerships, and providing exceptional products and services.
Plan, invest in and renew our infrastructure to provide future generations with a sustainable system, through innovative, cost-effective technology and world-class asset management.
Achieve financial stability through an improved rate structure and improved business processes that drive performance and obtain cost-effective business outcomes.
Protect our community, employees and business through safe practices, mission-oriented security, proactive planning, emergency preparedness, and effective risk management and resilience strategies.
Inspire and motivate employees by making WSSC a great place to work, thrive and serve.