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WSSC WATER CUSTOMERS
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Late fees resume on June 1st. We are here to help.
Call us at 301-206-4001.

Water Service Turnoffs Resume
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Commercial/Government Accts. - August 1
Residential Accts. - September 13

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Laurel, Md. – July 20, 2021 – WSSC Water Commissioners are scheduled to vote to enhance the utility’s customer financial assistance efforts at their monthly meeting on Wednesday, July 21, 2021, at 10 a.m. The virtual meeting is open to the public via livestream from WSSC Water’s website.

The financial assistance enhancements, which will take effect September 1, 2021, include the following:

  • Reducing turn-on fee for Customer Assistance Program (CAP) customers to $67 (down from $135, which is the new combined turn-on fee);
  • Introducing a payment plan incentive that waives late fees for customers who complete their payment plans; and
  • Permanently waiving late fees for CAP customers.

Last month, Commissioners approved WSSC Water’s budget, which included combining two turn-off and turn-on fees for non-payment into lower turn-on fees:

  • Reducing the turn-on fee for small meters (residential customers) to $135 (down from $180 as separate fees); and
  • Reducing the turn-on fee for large meters (commercial customers) to $405 (down from $444 as separate fees).

Management will also outline additional financial assistance measures and detail efforts to recover revenue by proposing to resume water service turnoffs for residential customers on September 13.

WSSC Water continues to experience an increase in the amount of money owed by customers compared to before the pandemic. As of mid-July, more than $65 million is past due (approximately 90,000 accounts) compared to $36 million past due (about 73,000 accounts) at the end of February 2020.

WSSC Water continues its commitment to making water and sewer bills more affordable by enhancing financial assistance programs, expanding payment plans to more customers and engaging in extensive outreach through its Here to Help campaign.

Any customer, including commercial and government accounts, can establish a flexible payment plan by calling our Customer Service Advisors at 301-206-4001, Monday – Friday, 7:30 a.m.–7 p.m. Please visit wsscwater.com/assistance for information about all the customer assistance options available.

The monthly meeting includes a call-in option to ensure interested stakeholders can provide input. The public comment period starts shortly after 10 a.m.

Public Viewing / Participation Details
Watch: Virtual meeting broadcast link

Call-in number to provide comment: 240-800-7929 Conference ID: 881 593 171#

Please note the following:

  • The virtual meeting link is not active until the meeting starts.
  • If stakeholders only want to watch the meeting, the call-in number is not needed.
  • Those wishing to speak should watch the meeting to know when it’s time to call.
  • Do not call in before the public comment period starts.
  • When calling in to speak, turn down your computer’s volume to avoid audio issues.
  • Members of the public will have three minutes to speak.

As part of WSSC Water’s commitment to public engagement and transparency, the live broadcast of this meeting allows viewers to observe agency business, including the review of contracts and policies and a monthly synopsis of WSSC Water’s operations. The complete agenda, with links to all presentations, can be found on WSSC Water’s website.



WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.