Attention WSSC/HomeServe USA Service Plan Customers!
WSSC has decided not to renew its agreement with HomeServe USA, effective May 16, 2019. This decision was made primarily because of the recent acquisition by HomeServe of CroppMetcalfe, which is a local plumbing company that is licensed and regulated by WSSC.
This change will have no immediate effect on WSSC customers with existing HomeServe service plans coverage. During the transition, WSSC will work with our customers and HomeServe USA to answer any questions or concerns.
WSSC will be sending a letter from WSSC GM/CEO Carla A. Reid that informs customers of our decision. You may find more information on our HomeServe Frequently Asked Questions. Customers needing assistance paying their water/sewer bill or plumbing repairs should visit the WSSC Affordability Programs page to learn more about our programs.
Many companies offer pipe protection plans. WSSC customers are free to purchase these plans, but the
choice to purchase any plan is optional and not required. WSSC certified plumbers also do these repairs.