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COMMUNICATIONSANDSTAKEHOLDERRELATIONSHIPSProactivelycommunicateandmaintainstrategicpartnershipsandcommunityrelationshipswithkeystakeholdersandjurisdictionsinsupportofourmission.StrategiesInitiativesWecontinuedtoimproveourcommunicationsandcommunityoutreachstrategiesinFY2013withcustomersandkeystakeholders.ForthefirsttimeWSSCreleaseditsannualWaterQualityReportusinge-delivery.Wewereproudtobeamongoneofthefirstwaterutilitiestoutilizethismodeofcommunicationforthefederally-requiredreport.WeareincreasingouruseofsocialmediatoolssuchasFacebookTwitterandQRcodestoexpandcommunicationsandreachourcustomerswithimportantnewsfasterthanever.WecreatednewandimprovedwebapplicationstobetterservecustomersandusedradioadvertisingtosuccessfullyincreaseparticipationinourGoGreenprogram.ENVIRONMENTALSTEWARDSHIPPromotesafeandresponsiblestewardshipofourwaterairandlandusingefficientandeffectivebusinesspracticesandtechnology.StrategiesInitiativesInFY2013weimplementedlongtermmanagementstrategiestokeepourwatershedproperlymaintainedandsecure.Wecollaboratedwithasignificantnumberofstakeholdersonourwatershedproperty.TheCommissionadoptednewwatershedregulationswhichreflectedkeyfindingsofanindependentreportandaccommodatedreasonablerecreationaluseofthewatershedwhilemaintainingWSSCsprimaryobjectiveofprotectingsourcewaterqualityforourcustomers.Wearemovingforwardtoincreasetheuseofalternativeenergysourcessuchassolarpowerandanaerobicdigestionwhichwillhelpreduceourdependenceonfossilfuelgeneratedpowerandhelpusreduceourcarbonfootprint.InfactinFY2013wesourcedsolarpowercontractsthatwillreduceourcarbonfootprintandreduceenergycostsforWSSC.Thesesolarprojectswillcomeon-lineinFY2014.CommunicationsandStakeholderRelationshipsIncreaseeffectivenessofcommunicationswithcustomers.Increaseinvolvementandpartneringinourcommunity.InFY2013wecreatedtheHyLowebapplicationtogiverealtimeinformationtofirefightersenroutetoafireaboutanybrokenhydrantsinaneighborhood.WecontinuetorefineinteractivewebapplicationsServiceAlertsandInYourNeighborhood.RadioadspromotedthefinanciallyandenvironmentallybeneficialGoGreenbillingprogram.WeincreasedpartneringpromotingWSSCinvolvementinthecommunityandenvironmentaleducationbyconducting253outreacheventsinFY201311morethanour228eventsinFY2012.InFY2013weincreasedourcommunityoutreachbyofferingforthefirsttimeinmanyyearsSewerScienceTraintheTeacherclasseswhereweworkedwithteachersfrombothMontgomeryandPrinceGeorgescountiestoteachprinciplesofwastewatertreatment.COMMUNICATIONSANDSTAKEHOLDERRELATIONSHIPSFY11FY12FY13RESULTSConservationandRestorationMaintaincomplianceatourwastewatertreatmentplants.EnergyandNaturalResourceConservationIncreaseuseofalternativeenergysources.InFY2013wemaintained100compliancewithoureffluentdischargepermitsatallofourwastewatertreatmentplants.AllofourwastewatertreatmentplantsagainreceivedPlatinumorGoldPeakPerformanceAwardsforoutstandingcompliancerecordsandenvironmentaleffortduringcalendaryear2012.InFY201328.2ofourenergyusagewasfromwind-shortofourtargetof33.Howeverthisrepresentsanimprovementof3.5fromFY2012andtranslatesintoabout29407metrictonsofCO2reductionswhichaccordingtotheUSEPAisequivalenttoremovingapproximately6126passengervehiclesfromtheroadforoneyear.ENVIRONMENTALSTEWARDSHIPFY11FY12FY13RESULTSwww.wsscwater.com