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0102030405060INFRASTRUCTUREPlanrenewandsustainourinfrastructuretomeetcustomerexpectationsthroughinnovativecost-effectivetechnologyandworldclassassetmanagementpractices.StrategiesInitiativesWSSCisanationalleaderinthedevelopmentandexecutionofitsAssetManagementstrategy.TheassetmanagementprocessesandtoolsdevelopedandimplementedduringthelastfiveyearsallowWSSCtomakebetterdecisionsbybalancingrequiredlevelsofservicecostsofserviceandacceptablelevelsofrisk.Wehavemadesignificantprogressinplanningforourassetsthroughthedevelopmentofassetmanagementplansindeterminingrenewalandrehabilitationrequirementsespeciallywaterandwastewaterburiedassetsandinexaminingmaintenancestrategiesneededtosustainourinfrastructure.Thisprogresshascontributedtoimprovementsinouroverallperformance.TheCommissionalsoapprovedtheWSSC20135-yearInformationTechnologyStrategicPlanacustomerfocusedroadmapinformedbyfreshbusinessdriventhinkingthatoutlinessolutionsfornear-andlong-termbusinessrequirements.WaterOperationsIncreasethenumberofwatermainmilesreconstructed.Reducethenumberofwatermainbreaksandleaksper100milesofpipeline.WastewaterOperationsIncreasethenumberofsewermilesreconstructedorrehabilitated.ReducethenumberofSewerSystemOverflowsSSOsper100milesofpipeline.Reducethenumberofbasementback-upsper100milesofpipeline.ITOperationsIncreaseITsystemreliability.WeexceededourFY2013targetof46milesby14completing52.34milesofwatermain.Therewere31.78watermainbreaksandleaksper100milesofpipelinebetterthantheFY2013goalofnomorethan36watermainbreaksandleaksper100milesofpipeby12.WeexceededourFY2013targetof53milesofsewerlinereconstructedorrehabilitatedby9completing57.61milesofsewer.Webetteredby12ourFY2013annualgoalofincurringnomorethan3.00SSOsper100milesofpipeline.Weexperienced2.65SSOsper100miles.WemissedourFY2013annualtargetof16BasementBackupsper100milesofpipelineby7.Therewere17.17backupsper100milesascomparedtothe16.81backupsinFY2012.InFY13theCommissionersapprovedthe5-YearITStrategicPlan.Wesuccessfullyembarkedonseveralinitiativesunderthisplanandensuredthetimelydeliveryofothersystemenhancements.OurITstrategicplanwillpaysignificantdividendsinenhancingoperationalefficiencysupportingourfinancialstabilityandimprovingcustomerserviceforbothratepayersandourinternalbusinessunits.INFRASTRUCTUREFY11FY12FY13RESULTSFY2011Completed44.2milesFY2012Completed59.59milesFY2013Completed52.34miles0102030405060WaterMainMileageReconstructedSewerMainReconstructedRehabilitatedMilesMilesFY2011Completed29.57milesFY2012Completed42.47milesFY2013Completed57.61milesTarget36milesTarget41milesTarget46milesTarget25milesTarget35milesTarget53miles