Page 1
Page 2
Page 3
Page 4
Page 5
Page 6
MessagefromtheGeneralManagerChiefExecutiveOfficerTheWashingtonSuburbanSanitaryCommissionWSSCisproudtopresentitsthirdAnnualStrategicPerformanceReportwhichhighlightsperformanceinkeyareasofthe2013fiscalyearFY.AswithpreviousreportsthisreportisdesignedtocommunicatetoourcustomersWSSCsyearlyprogressincludingoursuccessesandopportunitiesforimprovement.ThisFY2013AnnualPerformanceReportprovidesalookbackonourstrategicprioritiesandhowwehaveperformedinkeyareasoverthelastthreefiscalyears.WSSCremainscommittedtodeliveringhigh-qualityservicesnotonlyinourprovisionofwaterandwastewatertreatmentbutinourissuingofconstructionpermitsgaslineinspectionsourmonitoringofFatsOilsandGreaseFOGfromrestaurantsaswell.Wecontinuetoprovidetheseserviceswhileremainingsensitivetodeliveringtheservicesatthemostreasonableratespossible.WSSCwasonceagainabletoexceedourgoalsforrepairrehabilitationorreplacementofourcriticalinfrastructure.AndevenbetterwewereabletoachievetheseinfrastructureimprovementsdespiteamoredifficultwinterseasoninFY2013ascomparedtoFY2012.AlthoughwedidnotachieveallofourcustomerservicegoalsweexperiencedmarkedimprovementsinourCallCenteroperationscomparedtoFY2012.WehavegreatlyimprovedouruseoftechnologyinternallytoenableimprovedbusinessoperationsandexternallytoprovideeaseofaccesstoWSSCforallourcustomersandotherstakeholdersthroughouttheregion.WSSCiscommittedtobeingtheworldclassproviderofsafereliablewaterandwastewaterservicesthatprotectsthehealthsafetyandqualityoflifeforourcustomers.Tothatendourmonitoringofperformanceresultshelpsustobebetterstewardsofourresourcesbycontinuallyevaluatingthewaywedobusinessandprovidingeffectiveandefficientservicestoourcommunity.AllofourimprovementsandaccomplishmentsreflectthehardworkanddedicationofWSSCsgreatestassetouremployees.AtthecloseofFY2013WSSCsCommissionersre-evaluatedandrenewedWSSCsMissionVisionValuesandStrategicPriorities.Weremaincommittedtoprovidingsafeandreliablewaterlifesmostpreciousresourceandreturningcleanwatertoourenvironmentallinanethicalsustainableandfinanciallyresponsiblemanner.AndwewillusetheStrategicPrioritiesandthemetricstoensurethatwearemakingsatisfactoryprogress.Inthefiscalyearsaheadwewillcontinuetoreviewourbusinessobjectivespracticesandprocessestobuildacultureofinnovationoperationalexcellenceandsustainability.Whilewearecontinuingtomakegreatstridesinourprogresswehopethisreporthelpsyouunderstandmoreaboutourprioritiesandtheimprovementswearemakingtobetterserveyou.Asalwayswewelcomeyourfeedback.JerryN.JohnsonGeneralManagerCEOFINANCIALSTABILITYPracticesoundfinancialstewardshipthatensuresdeliveryofthebestqualitywaterandwastewatertreatmentservicestoourcustomersatareasonablecostwithaffordablerates.StrategiesInitiativesWeareintheprocessofimplementingrecommendationsoftheBi-CountyInfrastructureWorkingGroupwhichischargedwithdevelopingstrategiestofundinfrastructurerenewalinourservicearea.Wearecommittedtoreducingtheupwardtrajectoryofrateincreasesforourcustomersandthinkinginnovativelyaboutdrivingcostsoutofthebusinessbybuildingandstrengtheningfinancialstabilityincollaborationwithourstakeholders.WSSCmaintainedastrongfinancialpositionwithcreditratingagenciesprovidingourcustomerstheadvantagesoflow-costcapital.Weareproudthatwehavecontinuedtomakesignificantprogressinaddressingcustomerexpectations.FinancialManagementMaintainAAAbondrating.Improverevenueandexpenditureforecastingratios.InFY2013weagainmaintainedourAAABondRatingapositiveindicatorofWSSCsoverallfinancialhealththatalsoreducesthecostofborrowingforthe3.7billionCapitalImprovementPlan.InFY2013ouractualrevenueswere6lowerthanourprojectionshoweverouroverallexpenseswere12lowerthanprojected.FINANCIALSTABILITYFY11FY12FY13RESULTSPerformanceLegendPositivePerformanceMixedresultsImprovementNeededWSSCsOverallFY2013PerformanceSummaryShownbelowareoureightStrategicPrioritieswithanindicatorsummarizingoverallFY2013performance.ThroughoutthereportyouwillseeexamplesoftheperformanceobjectivesandoutcomeswhichweremeasuredinFY2013.Ourperformanceagainstindividualobjectivesandmeasuresvaried.Notallarepresentedinthisreport.InfrastructureFinancialStabilityWorkforceManagementProcurementCustomerServiceSecurityandSafetyCommunicationsEnvironmentalStewardship