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ENHANCINGCOMMUNICATIONSANDSTAKEHOLDERRELATIONSHIPSProactivelycommunicateandsustainrelationshipsandstrategicpartnershipswithourcommunitykeystakeholdersandjurisdictionsinsupportofourmissionandourfuturesuccess.StrategiesInitiativesOurpresenceandinteractivitywithourcustomersthroughsocialmediaisgrowing.WearereachingmorecustomerseverydaythroughsocialmediasuchasFaceBookandTwitter.OurlikesandfollowersmorethandoubledfromFY2013aswecontinuetoimplementoursocialmediastrategy.AdditionalstepsareslatedforFY2015.InanefforttoincreasecommunicationandtransparencyweprovidedthefirstlivewebcastofmonthlyCommissionmeetingsinFY2014.Meetingsareliveandcustomerscanviewthemfromtheirdesktopsormobiledevices.InFY2014theCommissionfacedandaddressedseveralcomplexpolicymattersaffectingourcommunityincludingutilitycommunicationsduringwatermainbreakstosafetyissuessurroundingourlarge-diameterwatermaininfrastructure.Stakeholderinputandfeedbackisimportanttous.Wewilllaunchournextcustomersurveyinthefallof2014andlookforwardtohearingfromourcustomersabouttheirperceptionsofourcustomerserviceandwaterquality.DEMONSTRATINGENVIRONMENTALSTEWARDSHIPPracticesafeandresponsiblestewardshipofourwaterairandlandthroughefficientandeffectiveeducationtechnologyandbusinesspractices.StrategiesInitiativesOurcommitmenttoprotectourenvironmentisevidenteverydayfromtheworkwedotoprotectthequalityofoursourcewatersprovidecleanenergysolutionsoffereducationalprogramminginlocalschoolsandcollaboratewithourkeyenvironmentalstakeholders.WecontinuetoimproveouruseofcleanenergyandinFY2014weunveiledtwosolarpowerinstallationsthroughapublic-privatepartnershipattwoofourwastewatertreatmentplants.Thesetwoinstallationswillprovidefour4megawattsofalternativeenergy.Weexpectourportfolioofenergy-savinginitiativestocontinuetogrow.CustomerCommunicationandStakeholderRelationshipsIncreaseeffectivenessofcommunicationswithcustomers.Increaseinvolvementandpartneringinourcommunity.WSSCcontinuestoprovideourcustomersandstakeholderswithawiderangeofrelevantinformationHowtodoBusinesswithWSSCeventsbuildstrongrelationshipswithoursuppliercommunity.Westressourroleasenvironmentalstewardsinareaclassroomsandthroughclean-upandeducationaleventsthroughouttheyear.PubliceducationcampaignsincludedeffortstokeepwipesoutofthesewerpipesandencouragecustomerstoGoGreenwithonlinebillingoptions.Wecontinuetoplayakeyroleprovidingup-to-theminuteupdatestothemediaandgeneralpublicduringemergencyandcrisissituations.WemaintainedourpartneringbypromotingWSSCinvolvementinthecommunityandenvironmentaleducationbyconducting247outreacheventsinFY2014.ENHANCINGCOMMUNICATIONSANDSTAKEHOLDERRELATIONSHIPSFY12FY13FY14RESULTSConservationandRestorationMaintaincomplianceatourwastewatertreatmentplants.EnergyandNaturalResourceConservationIncreaseuseofalternativeenergysources.InFY2014weachieved99.97compliancewithoureffluentdischargepermitsatourwastewatertreatmentplants.AllofourwastewatertreatmentplantsagainreceivedPlatinumorGoldPeakPerformanceAwardsforoutstandingcompliancerecordsandenvironmentaleffortsduringcalendaryear2013.InFY201426.2ofourenergyusagewasfromwind-shortofourtargetof33.Howeverthisrepresentsanimprovementof3.5fromFY2013andtranslatesintoabout27784metrictonsofCO2reductionswhichaccordingtotheUSEPAisequivalenttoremovingapproximately5849passengervehiclesfromtheroadforoneyear.DEMONSTRATINGENVIRONMENTALSTEWARDSHIPFY12FY13FY14RESULTSwww.wsscwater.com