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0102030405060SUSTAININGINFRASTRUCTUREPlaninvestinandrenewourinfrastructuretomeetcustomerexpectationsthroughinnovativecost-effectivetechnologyandworld-classassetmanagementpractices.StrategiesInitiativesWecontinuetoleadandexecuteacomprehensiveassetmanagementstrategywhichisdesignedtohelpusmakebetterdecisions.Thestrategybalancesthelevelsofserviceourcustomersrequirethecostofserviceandacceptablelevelsofriskforourstakeholders.Weareusingkeyassetmanagementpracticessuchasassessingbusinessriskexposurelinkingassetmanagementprojectvalidationtorequestsforcapitalimprovementcoordinatingassetmanagementwithstrategicenergyplanningandassessingtheperformanceofourinfrastructurebasedonfivelevelsofservicevaluestatementsforourcustomers.Wealsosignificantlyincreasedthenumberofassetsinourregistryfromover175000toover1million.InFY2014wecontinuedtoaggressivelyrepairreplaceandrehabilitateourwaterandsewerundergroundassets.Wevetakenmultiplestepstoaddressourconsentdecreeobligationandtoexpeditetheprocessbutdespiteoureffortswecontinuetoexperiencechallengeswiththefederalandstateagenciesresponsibleforissuingconstructionpermits.OnthetechnologyfronttheCommissioncontinuestoimplementthe5-yearITStrategicPlanandismakingprogresstomodernizeanumberoflegacysystemsandprocessesimpactingourCustomerContactCenterPermitsServicesGeographicInformationSystemsAssetManagementSystemsaswellasothersystems.WaterOperationsIncreasethenumberofwatermainmilesreconstructed.Reducethenumberofwatermainbreaksandleaksper100milesofpipeline.WastewaterOperationsIncreasethenumberofsewermilesreconstructedorrehabilitated.ReducethenumberofSewerSystemOverflowsSSOsper100milesofpipeline.Reducethenumberofbasementback-upsper100milesofpipeline.ITOperationsIncreaseITsystemreliability.WeexceededourFY2014targetof51milesby18completing60.36milesofwatermain.Therewere35.45watermainbreaksandleaksper100milesofpipelineslightlybetterthantheFY2014goalofnomorethan36watermainbreaksandleaksper100milesofpipe.DuetotheinabilitytoobtainaccessandconstructionpermitsfromotheragencieswemissedourFY2014targetof53milesofsewerlinereconstructedorrehabilitatedby49completingonly27.28milesofsewer.WemissedourFY2014annualgoalofincurringnomorethan3.00SSOsper100milesofpipelineby7.Weexperienced3.22SSOsper100miles.WemissedourFY2014annualtargetof16basementback-upsper100milesofpipelineby13.Therewere18back-upsper100miles.InFY2014wesuccessfullycompletedthesecondyearofourITStrategicPlan.Wemetnearlyallofthemilestonesundertheplananddeliveredothersystemenhancements.Ourprogresshasresultedinsignificantdividendsincludingimprovedefficiencyinlicensingandpermittingservicesimprovedcustomerserviceandimprovedcommunicationsforbothratepayersandourcountystakeholders.SUSTAININGINFRASTRUCTUREFY12FY13FY14RESULTSFY2012Completed59.59milesFY2013Completed52.34milesFY2014Completed60.36miles0102030405060WaterMainMileageReconstructedSewerMainReconstructedRehabilitatedMilesMilesFY2012Completed42.47milesFY2013Completed57.61milesFY2014Completed27.28milesTarget46milesTarget51milesTarget35milesTarget53milesTarget53milesTarget41miles