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2013AnnualReportChangeModernizationCollaborationandProgress. 12013AnnualReportTABLEOFCONTENTSIntroductiontoAnnualReport.......................................2Mission.........................................................................2Vision.............................................................................2AboutWSSC.................................................................2MessagefromtheCommissionChair..........................3MessagefromtheGMCEO.........................................5EnvironmentalStewardship..........................................7FinancialStability...........................................................8Procurement...............................................................10CustomerService.......................................................12CommunicationsandStakeholderRelations..............13Infrastructure..............................................................15WorkforceManagement.............................................18SecurityandSafety.....................................................18Awards........................................................................19LookingForward.........................................................20 ChangeModernizationCollaborationandProgress.2ChangeModernizationCollaborationandProgressWatercoversalmost71oftheEarthssurfaceandisessentialforhumanhealthsafetyandenvironmentalsustainability.WSSCcustomerscountonustodeliverreliablewaterandwastewaterservicesanditremainsourgoaltomeetandexceedtheirexpectations.ThethemeforthisyearsAnnualReportChangeModernizationCollaborationandProgresscapturestheurgencyofoureffortsatthismomentintime.WSSCiscatalyzingchangebyinvestinginandimplementingnewtechnologiesencouragingeffectivecustomerandvendorrelationsstrengtheningourinfrastructureandmuchmore.Weexpectthesechangeswillimpacteverythingwedofromcustomersatisfactionandenvironmentalstewardshiptoinfrastructurerehabilitationandcommunitycollaboration.AsthisAnnualReportwillshowthededicationtoourmissionprovidingsafeandreliablewatertoourcustomersandreturningcleanwatertoourenvironmentguidesusinimprovingourperformancedevelopingopportunitiesforabrighterfutureandleadingchangeinourcommunityMontgomeryandPrinceGeorgescounties.Wewelcomeyourfeedbackandencourageanycommentsquestionsandideasthatmayhelpusachieveourgoals.OurMissionWeareentrustedbyourcommunitytoprovidesafeandreliablewaterlifesmostpreciousresourceandreturncleanwatertoourenvironmentinanethicalsustainableandfinanciallyresponsiblemanner.OurVisionWewillbecometheworld-classproviderofsafereliablewaterandwastewaterservicesthatprotectsqualityoflifeforourcommunity.eCustomersaredelightedwithourexcellentproductsandinnovativeservices.eRelationshipswithourcustomersemployeesandbusinesspartnerssurpassexpectations.eTheenvironmentisimprovingasaresultofourcommitmenttosustainabilityandexcellence.Qualityalways.AboutWSSCWSSCisthelargestwaterandwastewaterutilityinMarylandandtheWashingtonMetropolitanAreaandoneofthelargestwaterandwastewaterutilitiesinthenation.Withaserviceareaspanningnearly1000squaremilesinMontgomeryandPrinceGeorgescountieswework24hoursadaysevendaysaweektoprovidesafereliablewaterto1.8millionresidentsconsistentlymeetingorexceedingfederalstandardsfordrinkingwaterquality.FastFactsEstablished1918Customeraccounts460000Employees1600Coveragearea1000squaremilesthreewaterreservoirscontaining14billiongallonsofwaterFacilitiestwowaterfiltrationplantssevenwastewatertreatmentplantsthreewaterstoragereservoirs54waterstoragetanksInfrastructuresystems5600milesoffreshwaterpipeline5400milesofsewerpipelinePumpingStations14water41wastewaterMaintenanceServiceCentersfive 32013AnnualReportMessagefromtheCommissionChairChangeistheonlyconstantinlife.HeraclitusGreekPhilosopherToourCustomersEmployeesandValuedStakeholdersThroughoutits95-yearhistoryWSSCsmissionhasremainedconstantprovidesafeandreliablewatertoMontgomeryandPrinceGeorgescountiesandreturncleanwatertoourenvironmentallinanethicalsustainableandfinanciallyresponsiblemanner.Wehavebeendevotedtothesameimportantvisionandvaluessince1918deliveringqualityservicestoourcustomersandbusinesspartnersprotectingourenvironmentrenewingourinfrastructureandsomuchmore.HoweverFiscalYear2013hasbeenayearofevolutiontransitionandgrowthatWSSC.SomechangesweresubtlesomesubstantialbutallfilledwithsuchpotentialthatIcannothelpbutfeelasenseofrenewedenthusiasmforWSSCswork.Withoutadoubttheregulatoryserviceandbusinessenvironmentscontinuestochangeandwewillapplyaforward-thinkingapproachtocapturingallchangesasopportunitiesforimprovement.Weworkhardtomaintainaleadershippositiononissuesimportanttoourcommunitysuchasenhancingourroleasenvironmentalstewardsmodernizingourcustomerserviceofferingsandcontinuingtodiversifyourbusinesspartnerships.Weadvancedourgreeninitiativeslayingthegroundworkforsolarenergytopowertwowastewatertreatmentplantsandimplementingnewregulationstoprotectourwatershed.AndourSmallLocalMinorityBusinessEnterpriseSLMBEandProcurementofficeshaveaggressivelyreachedouttothebusinessworldinnewandeffectivewaysseekingmoreparticipationfromwomen-andminority-ownedbusinesses.Thisnotonlyincreasesbusinessopportunitiesforvendorsbutalsothevaluewegetfortheratepayersdollars.InFY13WSSCfacedchallengesaccomplishedgoalsandpreparedforfutureadvancementsandinitiatives.WhetherencouragingeveryonetoCantheGreaselivestreamingCommissionmeetingsorprovidingnewservicesandproductstomakeourcustomerslivesalittleeasierWSSChasbeenchangingforthebetter.SoalongwithGeneralManagerandCEOJerryJohnsonandonbehalfoftheCommissionersIpresentthisyearsannualreportChangeModernizationCollaborationandProgress.SincerelyChrisLawsonThefollowingpageswillhelpillustratehowWSSChasmadestridesacrossalleightoftheCommissionsstrategicprioritieseInfrastructurePlanrenewandsustainourinfrastructuretomeetcustomerexpectationsthroughinnovativecost-effectivetechnologyandworldclassassetmanagementpractices.eFinancialStabilityPracticesoundfinancialstewardshipthatensuresdeliveryofthebestqualitywaterandwastewatertreatmentservicestoourcustomersatareasonablecostwithaffordablerates.eWorkforceManagementSustainahigh-performingworkplacethatattractsandretainsdiverseflexibleandknowledgeableemployeesfocusedonserviceexcellence.eProcurementEnsureoperationalefficiencyandreliableservicetocustomersandallstakeholdersthroughtransparentequitableandresponsibleprocurementpracticeswhichenhancethecommunityweserve.eCustomerServiceEnsurecustomerconfidencethroughthedeliveryoftimelyhighqualityproductsandservicestointernalandexternalcustomers.eSecurityandSafetyProtectourpeopleourbusinessandourcommunitythroughproactiveplanningemergencypreparednessandutilizationofeffectiveriskmanagement.eCommunicationsandStakeholderRelationshipsProactivelycommunicateandmaintainstrategicpartnershipsandcommunityrelationshipswithkeystakeholdersandjurisdictionsinsupportofourmission.eEnvironmentalStewardshipPromotesafeandresponsiblestewardshipofourwaterairandlandusingefficientandeffectivebusinesspracticesandtechnology.ChrisLawsonChairPrinceGeorgesCounty2011- ChangeModernizationCollaborationandProgress.4GeneW.CounihanVice-ChairMontgomeryCounty2007-MelanieHartwig-DavisPrinceGeorgesCounty2011-2013Dr.RoscoeM.MooreJr.MontgomeryCounty2011-AntonioL.JonesPrinceGeorgesCounty20092013AdrienneA.MandelMontgomeryCounty2007- 52013AnnualReportMessagefromtheGeneralManagerChiefExecutiveOfficerToimproveistochange.WinstonChurchillPrimeMinisteroftheUnitedKingdom19401945DearCustomersandOtherStakeholdersInFiscalYear2013myfourthyearatWSSCchangepermeatedeveryfacetofourorganizationhelpingusfulfillourmissiontoprovidesafeandreliabledrinkingwaterandreturncleanwatertoourriversandstreamsaswellasstrengthenouroperationstoensureasustainablefuture.ThisyearsAnnualReportthemeChangeModernizationCollaborationandProgressaddressestheideathatastimegoesbythechallengesfacingourcommunityandenvironmentchangerequiringthatweworktocreatedifferentsolutions.Oneareawherethisapproachismostevidentandwherewemadetremendousprogressistherehabilitationofouraginginfrastructureaswereplaced55milesofoursmallerwaterpipesexceedingourcurrentgoal.TofundthisimportantinitiativethatlookstooptimizeinfrastructureperformanceandhelpsguaranteethedeliveryofcleanwatertoourcommunitywemovedforwardwiththerecommendationsoftheBi-CountyInfrastructureFundingWorkingGrouptoeasetheburdenonourratepayers.Everyyearthe2017deadlinegrowsclosertocompleteourobligationsunderaConsentDecreetorepairthesewersystemandeveryyearwemakeexcellentprogressinthatarea.InthefuturetheseandmanyotherinfrastructureimprovementswillbecomeintegratedinWSSCsDNAaswecontinuetomakeprogressonacomprehensiveAssetManagementPlan.Wehavestreamlinedourcustomerserviceorganizationexpandingourbillpaymentoptionstoincludeafreeonlinepaperlesssystem.OurenvironmentalstewardshiphasgrownaswehaveincreasedourwiderangeofgreeninitiativesandjoinedotherareajurisdictionsinapprovinganupdatedversionoftheBluePlainsIntermunicipalAgreementaprocessthattookovertenyears.ThisdocumentservesasthebusinessagreementbetweenWSSCDCWatertheDistrictofColumbiaFairfaxCountyandMontgomeryandPrinceGeorgescountiesontheoperationoftheBluePlainsWastewaterTreatmentPlantwhichplaysacriticalroleincleaninguptheenvironmentandwhichreceives50ofitsfundingfromWSSC.Ourstrategicworkforcemanagementprogramscontinuetoevolveintheareasofrecruitmentretentionbenefitstrainingandtheuseoftechnology.Allthewhileweveincorporatedinformationtechnologythroughoutalmosteverystrategicprioritywithhelpfromournewfive-yearInformationTechnologyITStrategicPlan.AsweadaptedtotheeconomicchallengesandfiscalrealitiesfacingtheCommissionweleveragedindustrybestpracticestodiversifyourprocurementandsupportvaluablestakeholderrelations.WelaidthegroundworkforatotallynewprocurementstrategySupplyChainManagementwithimplementationtobegininFY14.ThroughoutFY13wekeptWSSCsfinancialstabilityandcost-effectivenessinmindandweproudlymaintainedaAAAbondratingbenefitswepassontoourcustomers.ForWSSCresponsiveserviceandresponsibleleadershiparecriticaltooursuccessandaredemonstratedthroughouttheorganizationatcommunityoutreacheventsduringCommissionmeetingsandthroughourCallCenterrequests.Wehavemademanytechnologicalchangestobettermeetcustomerneeds.TheestablishmentofanewteamCustomerServicesmeanstherewillbeevenmorefocusonthecustomer.AndweinitiatedacompletetransformationofourprocurementprocessasweconverttoSupplyChainManagementdesignedtodrivethecostsoutofbusiness.ReflectingbackonourworkaswellasChurchillsadageToimproveistochangeIwouldliketoexpressmysinceregratitudetothecitizensandbusinessesofMontgomeryandPrinceGeorgescountiesfortheircontinuedconfidenceandtoWSSCsemployeesfortheirhardworkthroughouttheyear.Iamproudofourcollectivededicationtoimproveandadvanceestablishinganevenstrongerfoundationformanysuccessfulyearstocome.SincerelyJerryM.JohnsonGeneralManagerCEO ChangeModernizationCollaborationandProgress.6WereEvolvingChangeisthelawoflife.Andthosewholookonlytothepastorpresentarecertaintomissthefuture.JohnF.Kennedy35thPresidentoftheUnitedStatesSteppingUpwithInnovationsKennedyswiseandrelevantwordsresonatewithWSSC.Weworkhardtocontinuallycareforourwaterwhichensuresasustainablefutureforourcommunity.WSSCtakesprideindeliveringsafereliablewatertoover1.8millionresidentsandreturningcleanwatertoourenvironment.ThisworkcomeswithchallengeseHowdoweeffectivelymanagealloftheprojectsthatmustbedonewithoutdisruptingwaterserviceorthedailycommuteeWherecanwemakeadvancementsinourenvironmentalstewardshipanduseenergymoreefficientlyandcheaplyeWhatcanwedotoaidcustomersatisfactionrespondtocallsmorequicklyandimprovestakeholderengagementeWhatchangesmustbemadeManagingcomplexprojectsandinitiativeswhilesustainingahigh-performingworkforcerequiresinnovativethinkingandproactivelymaintainingassetsparticularlywhenitcomestoreducingcosts.Changingtimesmeanschangingsolutions.WSSCisusingsolarpowertoprovideelectricityattwoofourwastewatertreatmentplants.WSSCworkerscoordinatepiperepairsinthefield.OneofWSSCsearliestwaterpumpingstations. 72013AnnualReportENVIRONMENTALSTEWARDSHIPProtectingOurEnvironmentThoughWSSCconstantlystrivestomaintainamodernforward-thinkingapproachourenduringphilosophyremainsthesameworktoprotectandenhanceournaturalresources.Plainandsimplewaterisourlifeswork.Ourcoremissiontoprovidesafereliablewaterandreturncleanwatertotheenvironmentguideseachofourdecisionsateverylevel.Althoughthereisnomoreorlesswateronthisplanettodaythanathousandyearsagoithasbecomeincreasinglydifficulttomanageanddeliverfreshwaterwhenandwhereourpeopleneedit.Wemustfindmoreresponsiblemoremindfulwaystomanageourwateruse.WSSChasinvestedinsmarttechnologiestofindmoreefficientmoreeconomicalwaystomanageourwatersupplyanddistributioninfrastructuresothatwecancontinuetodeliveronourcommitmenttoourcustomersandtheenvironment.GoingGreenerEveryDayInNovember2012WSSCkickedofftheGoGreenprogramthatprovidescustomerswithemailnotificationsoncetheirbillisreadytoview.Customerscanthenpaytheirbillonlinewithoutincurringafee.Notonlyistheprogramfreeandconvenientithelpsencouragepublicawarenessandwaterconservationsincecustomerscangoonlineandanalyzetheirwaterusagethroughouttheyear.EnsuringSaferWaterforAllWatershedprotectionisrecognizedbytheU.S.EnvironmentalProtectionAgencyEPAasacriticalstrategyforsustainablecleanreliablewatersupplies.ProtectingourwatershedplaysamajorroleinensuringthesustainabilityandsafetyofthelandsurroundingthetwoPatuxentRiverreservoirsthatarethesourceofdrinkingwaterfor30ofourcustomers.TopreventpollutionandprotectthewaterinourTriadelphiaandT.HowardDuckettreservoirsaswellastheirtributariesonthePatuxentRiverWSSCadoptednewwatershedregulationsbeginninginMarch2013.Somestakeholdersdisagreedwithourinitialrevisedregulationsbutwelistenedtocommunityinputandsoonreachedadealthataddressesmanyoftheconcernsexpressedbythosewhousethewatershedshiftingchallengesintoopportunity.ThenewwatershedregulationsalongwithanenhancedmaintenanceeffortprovideadditionalprotectionoftheCommissionspropertysurroundthereservoirsbyhelpingtopreventvandalismerosionandfirewhilepermittingtheuseofthereservoirsforfishingrecreationalboatinghuntingbirdwatchingandhorsebackriding.Itwasamatterofachievingbalancewithourfirstpriortytoprotectthepublicwatersupplyandatthesametimeprovidingapicturesquesettingforourcommunitytoenjoy.IncreasingEnergyEfficiencyWorkingtomeetthefuturecleanwaterneedsofMontgomeryandPrinceGeorgesCountyresidentsWSSCcompletedenergyefficiencyupgradestothePotomacWaterFiltrationPlantWFPwhichproducesapproximately70ofthewaterusedbyWSSCs1.8millioncustomers.Theprojectwillsave4.5millionkilowatthourskWHofelectricityannuallyandsaveaminimumof562000peryear.Inadditionsolarpowercanprovide12oftheelectricityrequiredtooperateWesternBranchWastewaterTreatmentPlantand21oftheelectricityrequiredtooperateSenecaWastewaterTreatmentPlantaftercomingonlinein2013.Solarpowerjoinswindpowerinourarrayofalternativeenergyinitiatives.Windpowernowaccountsfor28ofWSSCstotalelectricconsumption.ByusingdirectwindpowerWSSCisreducinggreenhousegasesreleasedintotheWashingtonareaby38000tonsyear.Thatistheequivalentoftaking100000carsofftheCapitalBeltway.WSSCisalwaysmindfulofourresponsibilitytobegoodenvironmentalstewards.Weworktofindnewwaystoconservenaturalresourcessaveenergyshrinkourcarbonfootprintandeducateandinvolvethepublicwhiledeliveringsafecleanwatertoourcustomers247365.Wehavemoretodiscoverandmuchtoaccomplishasweworktogethertolearntouseourpreciousresourcesasefficientlyandaswiselyaspossible.Forthepast95yearsWSSChasnothadasingledrinkingwaterviolation.GoGreen.GoPaperless. ChangeModernizationCollaborationandProgress.8FINANCIALSTABILITYTheYearinReviewWSSCbytheNumbersWell-informedfinancialdecisionsarebasedonavarietyofsometimescompetingfactors.Considerationmustbegiventotheeconomyregulatoryobligationsmarketconditionscustomeraffordabilityandtheenvironmenttonameafew.Byadheringtoawell-thought-outstrategicplanandbalancingthesefactorsWSSCovertheyearshassuccessfullybuiltandpreservedourstablefinancialfoundation.Atthesametimeweprovidedsoundcustomerserviceprotectedtheenvironmentandmeasurablequality-of-lifechangesfortheresidentsofMontgomeryandPrinceGeorgescounties.Keepinginmindthatouroperatingexpensesarefundedalmostentirelybychargesforwaterandsewerservicespaidbyourcustomersweworkhardtomanageourfundsinafiscallyresponsiblemanner.AsproofofthispointWSSCmaintaineditsAAAbondratingin2013fromthetopthreeratingagenciesFitchRatingsMoodysInvestorsServiceandStandardPoors.Theseratingscontributetolowercostsforourratepayers.DebtManagementInApril2013WSSCtookadvantageofitsAAAratingandfavorableinterestratestorefinance101560000ofexistingbondsresultingindebtservicesavingsof9200000totheCommissionsratepayersoverthenext13years.FinancialSummaryThefollowingarehighlightsofWSSCsfinancialaspectsinFY13eMaintainedAAAbondratingsfromtopthreeratingagencies.eIssued400millionofbondstofundnewconstructiononrehabilitationandreplacementofwaterandsewermains.eTookadvantageofhistoricallylowinterestratesandsavedratepayers8.5millionbyrefinancingolddebt.InNovember2012andApril2013WSSCissued250millionand150millionrespectivelyofConsolidatedPublicImprovementBondstofundnewconstructiononrehabilitationandreplacementofwaterandsewermains.FY13BudgetOverallFY13OperatingBudgetOverviewCapitalExpendituresbyCategoryCAPITAL788005000OPERATING661733000WATEROPERATING269337000SEWEROPERATING350941000BONDDEBTSERVICE41455000SystemImprovements240107000Environmental527194000Growth19984000 92013AnnualReportTheCommissionsfinancialoperationsfinishedFY13inapositivepositioneTotaloperatingrevenueswere39.4millionlessthanbudgetedduetoreducedwaterproduction.eOperatingexpenditureswere68.7millionlessthanbudgetedduetolowerdebtservicecostsandamildwinterresultinginlowercostsforchemicalsandpaving.eThiscombinationresultedinapositiveoperatingsurplusof34.4millionforFY13.eTheCommissioncontinueditsinvestmentininfrastructurerenewalasevidentbytheincreaseof204millioninitsnetpositiona5.3increaseoverthepreviousfiscalyear.eDevelopersconstructed21.5millionofcapitalassetsanddonatedthemtoWSSCatnocosttotheratepayers.Overallthefoundationofourfiscalplanisabudgetprocessthatfocusesonratestabilizationandensureswewillcontinuetoprovidesafedrinkingwaterguaranteereliableserviceandsafeguardtheenvironmentallinafinanciallyresponsiblemanner.Inkeepingwithourlong-standingpositiverecordWSSCsannualfinancialstatementsreceivedacleanauditopinionbyindependentcertifiedpublicaccountantsoneaspectofWSSCweplantoneverchange.TheentireauditedfinancialreportisavailableforreviewonWSSCswebsiteatwww.wsscwater.comunderABOUTWSSCFinancialInformationFinancialReportsAuditedAnnualFinancialReports.WSSCisanearly1.5billionutilitywithanoperatingbudgetof661.8millionandcapitalbudgetof788million. ChangeModernizationCollaborationandProgress.10PROCUREMENTBuyingSmarterFromPaperclipstoPipesWeneeditallOurProcurementOfficeisevolvingworkingtodevelopatransformationalstrategythatwillleadtoincreasedinternalcollaborationandcost-savingopportunitiesoneverythingwebuy.InFY13wefocusedontakingWSSCprocurementinanewmoderndirection.TheplanistogetevenbettervalueforourratepayersdollarslayingthegroundworkforSupplyChainManagementdesignedtodrivecostsoutofthebusiness.KeyFY13ProcurementAccomplishmentsIncludeeAwardedamountof746.3millionincreasedincomparisontothe703milliontotalcontractsawardedinFY2012.eNewlyregistered742firmsintheCentralizedBidderRegistrationsystemexceedingourtargetof336by221percent.eDevelopedmorethan20businesspoliciesandprocedurestosupportSLMBEregulationsadoptedinFY12.eAwarded186millioninMinorityWomenBusinessEnterpriseMWBEcontractsinFY1325percentoftotalawardsandanincreaseof57millionfromFY12.eCompleted11formalcontractingandprocurementtrainingclassesforover70employeesandbusinesses.eReceivedthelargestsolicitationresponsetodatefromtheITBasicOrderAgreementwith108suppliers.eHostedthreeHowtoDoBusinesswithWSSCeventswhichattractedmorethan300newsuppliers.IverymuchenjoyedtheHowtoDoBusinessseminar.IwasveryimpressedwitheveryoneatWSSC.EverypersonImetjustcouldnthavebeenanynicerormorehelpful.GaryPageAccountExecutiveCommittingtoSupplierDiversityWSSCsSLMBEOfficefocusesitseffortsonfourprimaryactivitiessupplieradvocacyoutreachsupplierdevelopmentandcompliance.InFY13weinitiatedaWSSC-wideawarenesscampaignMakeComplianceMatterwhichincludedrespondingtocomplaintsofunsatisfactorycompliancevalidatingsubcontractorcomplianceattendingmonthlycontractcompliancemeetingsandprovidingmonthlytrainingtoensurebiddersareinformedaboutthesolicitationprocess.InFY13WSSChostedparticipatedinapproximately125procurementfairscorporateroundtablessupplierdevelopmenttrainingsandconferences.WearecommittedtopurchasingqualitygoodsandserviceswhileprovidingminoritywomenandsmalllocalbusinessenterprisestheopportunitytocompeteforourbusinesswhetherdirectlywithWSSCorbysubcontractingthroughourprimarysuppliers.ThoughwedidnotreachouroverallgoalinpaymentstoMWBEfirmsinFY13wecontinuetoshowstrongperformanceincontractawardsandcontinuetoreviseourprocessesandfurtherourcommitmenttointegratingdiversityateverylevel.AcompletelookatSLMBEsyearcanbefoundintheFY2013LegislativeReportwhichisontheWSSCwebsitewww.wsscwater.com.ChangingfortheBetterAtWSSCwedonotfearchangeweembraceit.Anditisthisphilosophythatfuelsourvisionofbecomingtheworld-classproviderofsafereliablewaterandwastewaterservicesthatimprovesandprotectsqualityoflifeforourcommunity.LookingatallweveaccomplishedinFY13andallwehaveyettoachieveweseeopportunitiesforgrowthworkingsmarterforourcustomerscollaboratingwithlocalbusinessesincreasedfinancialstabilityandconsistentinfrastructurerepairs.InFY13WSSCawarded7.1millionwithapprovedSLBEfirms.MBEContractPaymentsMinorityBusinessEnterpriseMBE92.1millionMBEContractAwardsMinorityBusinessEnterpriseMBE186.2million20258075MWBE92137144Majority372931547MWBE186250875Majority560086819 112013AnnualReportWereCollaboratingThereisnopowerforchangegreaterthanacommunitydiscoveringwhatitcaresabout.MargaretJ.WheatleyAmericanWriterandManagementConsultantAtWSSCwevalueourstaffandcommunitypartners.Usingtechnologyrepairingaginginfrastructureanddeliveringcleansafewaterwouldbeimpossiblewithouttheworkethicandcollaborativeeffortsofcommittedlikemindedpeople.Additionallyourabilitytoadvanceourmissiondependsonthesupportfeedbackandcooperationofourelectedofficialsfinancialcommunityandcustomersalike.InFY13strongcommunicationandcollaborationwithourcustomersandstakeholdersremainedanimportantobjective.Wehaveshownourcommitmenttothisgoalbyexpandingourcustomerserviceofferingsenhancingcommunicationsandstakeholderrelationsandimprovingourprocurementprocessesinstitutingchangetoguaranteethedeliveryofexcellentproductsandinnovativeservices.WSSCholdsnumerouseventswithkeystakeholderstoshareinformationandgatherfeedbacktohelpadvanceourmission. ChangeModernizationCollaborationandProgress.12CUSTOMERSERVICEGuaranteeingCustomerSatisfactionByusingonlinetoolsandconsistentlyreachingouttothecommunitytheWSSCCustomerCareTeamfurthersWSSCsvisionofsurpassingcustomerandstakeholderexpectations.TobetterfocusoureffortsinthecomingyeartheCustomerCareTeamwillbedivided.ThenewUtilityServicesTeamwillberesponsibleforworkinthefieldreplacingandrepairingwaterandsewerlines.TheCustomerServicesTeamwillfocusonbillingtheCustomerCallCenterandrelatedservicestoprovideaccurateandtimelyresponsetoourcustomers.WSSChasupgradeditsphonesystemtechnologyexpandedhoursandmadeotherchangestoimprovecallansweringandcallwaitingtimes.Butmoreneedstobedone.IcannottellyouhowgratefulIamtoseesucharesponsivecustomercareteamonthejob.PleasebesuretolettheirsupervisorknowhowappreciativeIamoftheirserviceandcustomercaringattitude.L.KruppaWSSCCustomerOurfieldteamscontinuetomeetouroverallmaintenancegoalsrepairingbreakswithina6-8hourtimeframe.Wenowemployfourcustomerserviceadvocatestotrackdowncustomercomplaintsandactontheirbehalftoresolvesituations.Theadvocatesarealsotaskedwithkeepinganeartothegroundtoanticipateandhopefullypreventpotentialproblemsorissuesthatcouldarise.Ourfouradvocateshavebecomeanintegralpartofoureffortstoassistcustomers.MakingaSplashwithMobileAppsWSSCcontinuestoprogresswiththetimesaddingnewtechnologysothatwecanprovidefastercheapergreenerandmoreconvenientonlinetoolsandresourcesforourcustomers.In2011WSSCintroducedWSSCMobileafreemobileappthatallowscustomerstocheckservicealertsemailquestionsreportproblemsandpaytheirwaterandsewerbillselectronically.Thispaperlessbillingfeatureisnotonlyconvenientbutalsohelpsprotecttheenvironmentbyreducingprintingandpostagecosts.InFY13weimprovedouroperationalefficiencybybuildingupontheexistingWSSCMobileapptoincludemorecustomer-centricfunctions.CustomerscannowtakeadvantageofthefollowingchangestoWSSCMobileePurchasewatershedusepermitseAccessbillandwaterusagehistoryeViewWSSCcontractsavailableforbideSendphotosubmissionsofmeterreadingsorserviceproblemstodispatchIwishtoacknowledgetheoutstandingeffortsoftheWSSCemployeewhorespondedtoseveralsewerbackupsatmyhomeinPotomac.Heclearedthelinescleanedourbasementputanewconstructionplaninplacetoredoourlinesandhelpedturnaterriblesituationintoatolerableone.Ineverfeltignored.Hisdiligenceresultedinverypromptandmajoreffortstoreconstructthesewerline.SamCharnoffWSSCcustomerKeepingOurCustomersInformedUsingWSSCsnewlylaunchedInYourNeighborhoodinteractivemapcustomerscanfindup-to-dateinformationonpipelineprojectsinvariousstagesofplanningdesignandconstruction.Simplybytypinginanaddressthemapprovidesupdatedinformationonsewerrepairsrehabilitationandreplacementandwatermainreplacementprojectsacrossour1000-square-mileservicearea.Customersandstakeholderscanfindupdatesonthewebsiteawelcomechangewhichmakesstayingintheknoweasierandmoreconvenientthanever.httpgisweb.wsscwater.comInYourNeighborhoodAsofJuly2013morethan71000customersuseelectronicbillpaywhichamountstoasavingsof38centspernon-printedbill. 132013AnnualReportCOMMUNICATIONSSTAKEHOLDERRELATIONSFosteringCommunityPartnershipsInFY13WSSCworkedwithmanycommunitygroupsaswellasthepublicschoolstospreadthewordaboutawidevarietyofissuesrelatingtoourwatersupplysystemandWSSCgreeninitiatives.TheseprojectsincludeeH20SummitWSSCteamedupwithMontgomeryCountyDepartmentofEnvironmentalProtectiontocoordinateaseriesofoutreacheventstoinformthepubliconstormwaterandlegislativemonitoring.Over40vendorsand400peopleparticipated.eSewerScienceWSSCselectedhighschoolsinMontgomeryandPrinceGeorgescountiestoparticipateinanaction-packedinformation-filledprogramaboutwhatittakestobeawastewatertreatmentplantoperator.Studentsgainedhands-onexperienceinasimulatedlaboratoryandlearnedhowtheirmathandsciencestudiescanbeincorporatedinarealworldsetting.eHowIUseWaterWiselyCalendarContestStudentsinsecondthroughfifthgradeswereencouragedtosubmitoriginalartworkthataddressedthethemeHowIUseWaterWisely.Thecontesturgedthestudentstoconsidertheimportanceofwisewateruseandspreadthemessagethatcleanwaterisvitaltothefutureofourregionandournation.Winningentriesfrommorethan500submissionswereusedinWSSCs2013KidsCalendar.eKidsforScienceWSSCsponsoredaspecialawardforenvironmentalentriesatthePrinceGeorgesCountyKidsforScienceSTEMFair.TheeventshowcasedyoungscientistsofPrinceGeorgesCountyPublicSchoolstopromoteaninterestintheenvironmenttechnologyengineeringandmathematics.Wealwaysstrivetobegoodneighborstoourcommunitypartnersmakingaconcertedefforttojoinforceswithotherutilitiesgovernmententitiesandstakeholdersforavarietyofprojectsandprograms.BringingCommissionMeetingstoLifeLiveOntheWebThesixcommissionersplaceagreatdealofimportanceonorganizationaltransparency.ThismeansmakingCommissionmeetinginformationaccessibletoeveryoneinterestedinstayinginformedaboutrecentnewsprojectsandinitiatives.ThispastsummerWSSCinitiatedanimportantchangewebegantolivestreamvideowebcastsofallCommissionmeetings.ThepubliccountypartnerselectedofficialsmembersofthemediaemployeesandotherkeystakeholderswhocantattendthemeetingsinpersoncanwatchthemeetingsviawebcastorbrowsethearchivestoviewtherecordingofthemeetingsandreadstaffreportspresentationsandothermaterialsrelatedtoCommissionmeetings.AdditionallyWSSCnowhastheoptionofstreamingothereventssuchaspublichearingsandinternalpresentationsandtrainingsforthebenefitofouremployees.InFY13WSSCprovidedstaffingto89communityeventsincludingschoolvisitstoclassroomstotalkaboutwatertheenvironmentandcareeropportunities. WereMakingProgressDrippingwaterhollowsoutstonenotthroughforcebutthroughpersistence.OvidRomanPoetMorethan5500milesofwaterservicelinesdeliverwaterdirectlytoneighborhoods.AsWSSCseeksnewwaystomaintainouraginginfrastructurewefacethechallengeofrepairingdamagedanddeterioratingpipesandvalveswhilekeepinginmindtheimpactourworkhasonourcustomersdailylivesthecommunityandtheenvironment.ButasGeorgeBernardShawoncesaidProgressisimpossiblewithoutchange.Weareimplementingourinfrastructurerepairandreplacementplansaswecontinuetoevaluatehowwewillmaintainandenhancefinancialstability.Thegoalisincreasedaccountabilityandbetteraffordabilityaswereplace55milesofpipeperyeareveryyearbeginninginFY15.ChangeModernizationCollaborationandProgress.14Workersusemodernequipmenttorebuildalargewatermain.HampshireGreenswatertanksinSpencervillerepresentmoderndaystoragetechnology.DistrictHeightswatertowerfromthemid-1920s.Constructionofa42-inchsewermainalongTanglewoodDrivein1924. 152013AnnualReportINFRASTRUCTUREPlanningforRepairsAginginfrastructureinneedofrepairandreplacementisoneofthemostsignificantimpedimentstomaintainingasufficientsupplyofsafewatertothousandsofcommunitiesacrossthecountry.ByFY15WSSCexpectstoreplace55milesofwatermainperyearandforeveryyearfromthatpointon.Withanaveragecostof1.4milliontoreplaceeachmileofwatermainsecuringappropriatefundingforinfrastructurerepairsisvital.WSSCsBi-CountyInfrastructureFundingWorkingGroupcomposedoftwoWSSCcommissionerstheGeneralManagerCEOrepresentativesofthePrinceGeorgesandMontgomeryCountylegislativeandexecutivebranchesaswellasWSSCmanagementstaffcontinuedtolookforwaystohelpfinanceinfrastructurerenewalandeasetheburdenonourratepayers.Wearealwaysseekingnewwaystokeepratesreasonablewhileweconsiderwhatneedstobedoneforthefuture.Extendingservicetothesepotentialcustomersmeansimprovedsustainabilitybothintermsofserviceandtheenvironment.PrinceGeorgesandMontgomerycountiescontinuetolookforsolutionsforpropertiesservedbywellsorsepticsystemsthatareatriskoffailurei.e.notconnectedtoWSSCorothercentralizedwaterandsewersystems.MakingsmartinformeddecisionsaboutfundingrequirementsforreinvestmentinourwaterandsewerinfrastructureenablesWSSCtocontinuetoprovidehighlevelsofserviceforourcustomers.TheworkinggroupsrecommendationsandtheCommissionerseffortwillnotlowerwaterratesbutitwilleasetheburdenoncustomersbylesseningwhatcouldbeasteeperincreaseinrates.DesigningRehabilitatingReplacingWaterMainsRehabilitatingandsustainingouraginginfrastructurewasatoppriorityinFY13.Wewereabletomeetcustomerandstakeholderexpectationsbyadjustingourrehabilitationplansusinginnovativecost-effectivetechnologyandworld-classassetmanagementpractices.ThisyearWSSCreplacede47.95milesofdistributionpipelineexceedingtheFY13goalof45milese4.6milesoftransmissionpipelineexceedingtheFY13goalof4milese6milesofstructuralliningexceedingtheFY13goalof5milesAdditionallyweinvestedinourPrestressedConcreteCylinderPipePCCPmanagementprogram.ThelargediametertransmissionpipescarrywaterlongdistancesacrosstheWSSCservicearea.TheAmericanConcretePressurePipeAssociationACPPAreportsthat90outofthe100largestwaterutilitiesintheUnitedStatesusePrestressedConcreteCylinderPipePCCPintheirwatersystems.WSSCisattheforefrontofPCCPmanagementusingstate-of-the-artinspectionconditionassessmentandmonitoringtechniques.FY1241WaterMainReplacementWMRmilesgoal59.59WMRmilesachieved.FY1346WMRmilesgoal55.01WMRmilesachieved.Crewsclosethevalveatthesiteofawatermainbreak. ChangeModernizationCollaborationandProgress.16In2007WSSCbeganaddingAcousticFiberOpticsAFOtodetectthesoundsassociatedwithprestressedwirebreaksonPCCPsectionswhilethepipelinesareinservice.OnceinstalledtheAFOsystemcontinuouslymonitorstheintegrityofallthepipesandprovidesnotificationtotrainedpersonnelifapotentialproblemisdetectedinanypipesection.BytheendofFY13all77milesofWSSCsPCCPwatertransmissionmains48inchesandlargerwereequippedwithAFO.AlsobeginninginFY13theprogramadded36-inchand42-inchdiameterPCCPtotheinventoryofpipelinesweinspect.TodatethePCCPManagementProgramhassuccessfullyidentifiedandrepairednumerouspipesectionsinstatesofvaryingdistressinacost-effectiveefficientandsafemanner.NowapproachingitsfifthyearofimplementationourmanagementprogramhasreducedtheriskofPCCPtransmissionmainfailuresandextendedtheusefullifeofthesevaluableassets.ByusingvariousinspectionandanalysismethodsaswellaslongtermacousticmonitoringWSSChasimplementedoneofthemostcomprehensivePCCPpipelinemanagementprogramsintheworld.EstablishingaRoadmapAmajorinitiativetosupportthiseffortandensuretimelymaintenanceandreplacementofassetsisbeingaccomplishedthroughtheimplementationofanAssetManagementProgramandanEnterpriseResourcePlanningEnterpriseAssetManagementSystem.Essentiallywehavecreatedaroadmaptoaidusinestablishingtheprocessandmethodologyforrebuildingourinfrastructure.TheAssetTrackerSoftwareBenefitstheCommissionbyeProvidinganaudittrailofeachofthesewermainspumpingstationsandotherassetsbeingaddressedrehabilitatedundertheConsentDecree.eUnifyingandautomatingourfinancialhumanandinformationresourcesandbusinessandproductionprocessestomoreeffectivelyimplementaninfrastructureprogramatlowercosts.ProtectingNaturesWaterProtectingwaterisaprimaryCommissionobjective.Weworktonotonlykeepourdrinkingwatersafebutalsoourstreamsriverslakesandreservoirs.In2005astheresultofConsentDecreewiththeEnvironmentalProtectionAgencyEPAWSSCembarkedona12-yearactionplantodramaticallyminimizeandeliminatewherepossiblesewageoverflows.ThisConsentDecreesimilartomanyothersenactedthroughoutthecountrycreateslong-rangepositiveimprovementsfortheenvironmentenhancingourabilitytomeetthepublichealthneedsofourcustomersandreturncleanwatertoourwaterways.WSSCsplanaugmentsourexistingeffortstomaintainidentifyandrepairproblemareaswithinour5400-milesewersystem.ModernizingInformationTechnologyITJustasInformationTechnologyITisdrivingoursocietyITalsodrivesWSSC.WSSCrecognizesthestrategicvalueofusingtechnologytoachievebusinessgoalsasevidencedthroughoutthisreport.InFY13WSSCemployedandleveragedITtobenefitourinfrastructurerehabilitationplansadvancingchangethroughinnovation.TomeetandexceedcustomerexpectationsandincreaseefficiencytheCommissionersadoptedtheWSSC20135-YearITStrategicPlan.Theplanaddressesourshort-medium-andlonger-termbusinessgoalsandclearlyidentifieshowwewillleverageinformationtechnologytoenhanceoperationalproductivity.ThefollowingITeffortsstreamlinedourworkflowandbroughttangiblebenefitstoourcustomersincreasingorganizationaltransparencyandsupportingourcommitmenttoenvironmentalstewardshipeConstructionOperationsManagementThisnewsystemhandlestheCommissionshostofcomplexprojectsandresourcesatdifferentlevelsacrosstheorganization.Adashboardpresentsmonthlyreportsthataccuratelyportraythecurrentstatusofeachmilestonewithintheindividualsewerbasinsanddeterminesifindividualactivitiesareaheadoforbehindscheduleandoverorunderbudget.eDecisionSupportSystemDSSThisnewsoftwareprovidesaconsistentapproachtothedevelopmentandimplementationoftheCommissionsAssetManagementProgramDSSallowsustobetterassessthehealthofWSSCswaterseweroperationalassetsandhelpspredictassetreplacementtimeframesandstrategies.InFY13wepilotedtheimplementationofwirelesscommunicationsin24trucks.Thisallowedfieldcrewstolinkdirectlytoourmaintenancedatabasewhichincreasedresponsetimeandefficiency. 172013AnnualReportCreatingNewOnlineOptionsOurnewe-PlanReviewsystemmakeslifeeasierforourdevelopmentpartners.ThischangeupdatingtoanonlinesystemeliminatedtheneedforourpartnerstodrivetoLaureltoexchangepaperworkduringthepipelineplanreviewprocess.WSSCcannowshareplansmoreefficientlyandquicklyreviewcommentswiththecountiesdevelopersconsultantsandotherdepartments.e-Planhassavedapproximately50treessinceimplementation.Wealsopremieredtwonewhydrant-relatedapplicationsthehydrantlocatorappHyLowhichsupportscommunitysafetybyassistingcountyfirefightersinidentifyingthenearestaccessiblehydrantandtheFirebookinspectionappwhichautomatestheexistingprocessofmanagingupdatingandreportingfirehydrantinspectionsforourfieldcrewsandtheirsupervisors.TheseinnovationshelpenhanceoverallproductivityandoptimizeresourcesbyeMaximizingcustomersatisfactionwhileloweringtheoverallcostofservicedeliveryeReducingpaperworkandimprovingfieldworkerefficiencywithmoreaccurateandtimelydataeEnsuringallocationofappropriatelyskilledworkerstoeachjobThe5-YearITStrategicPlanisavailableonourwebsitehttpwww.wsscwater.comhomejspcontentstrategic-plan.faces.WSSCs5600-acrewatershedwhichprotectsmillionsofgallonsofdrinkingwater. ChangeModernizationCollaborationandProgress.18WORKFORCEMANAGEMENTEncouragingNewEmployeesWSSCthroughtheassistanceofITandHumanResourcesHRtookamajorstepinstreamliningourabilitytorecruithireandonboardnewemployees.ThisyearwelaunchedPeopleAdminapaperlessonlinesystemthatmakesiteasierforcandidatestoapplyforjobsandforWSSCtotrackapplicantsandthehiringprocess.Prospectiveemployeesineffectestablishandmanagetheirownaccountswheretheycansavetheirresumesandtheirapplicationswhichcanbere-usedasnewpositionswithintheirfieldcomeopen.Internallycandidateinformationissharedelectronicallyamongthehiringteam.Environmentallyfriendlyiteliminatesprintinganddeliverycostsaswellastheenvironmentalimpactassociatedwithpaperapplications.PeopleAdmingreatlyimprovesWSSCsabilitytosustainahigh-performingworkplacethatattractsadiverseknowledgeableandflexibleworkforcethatstrivesforexcellence.SupportingOurStaffOurHumanResourcesOfficefurtherchampionsemployeeteamandorganizationalsuccessbyprovidingtrainingandprogramstostrengthenknowledgeandskillsandtoencouragehealthylifestyleshiftsthatincreaseproductivityandlong-termemployeeretention.Inadditiontoyear-roundcomputersoftwareclassesfocusedonenhancingemployeesskillsHRpartneredwiththeCustomerCareTeamtoofferaworkshopcustomizedespeciallyforWSSConexceedingcustomerexpectations.Otherseminarsandworkshopsaddressedtopicssuchasprojectmanagementlifebalanceandwritingandcommunications.Thewellbeingofouremployeesisparamount.Towardthatendavarietyofwellnessprogramseducatingemployeesaboutdiabetesawarenesshealthyeatingstressreductionfitnessandfinancialhealthwereoffered.ForthesecondyearinarowHRpartneredwithKaiserPermanentetopresentThriveAcrossAmericaaprogramthatencouragesemployeestogetmovingforbetterhealth.Employeesloggedtheirdailyactivityandfollowedhealthyeatingtipsonlineforeightweeks.Severalemployeesnotonlylostweightbutalsoloweredtheirbloodpressureandcholesterollevelsandimprovedtheiroverallfitness.SECURITYSAFETYKeepingOurWorkWaterSafeSafetyisapartofeverythingwedo.Usingpropersafetyproceduresandequipmentnotonlyprotectsouremployeesbutalsohelpsensurethequalityofourwaterandthesecurityofourfacilities.InFY13theSafetyandSecurityServicesGrouptookactiontowardachievingrenewedsafetyandsecuritymeasuresthatwillmakeWSSCwellpositionedtocoordinateeffortswithregionalstateandfederalagenciesinthefuture.AContinuityofOperationsPlanCOOPhasbeendevelopedthatwouldenableWSSCtocontinueitsmissioninthewakeofacatastrophicevent.Theplanwasdevelopedinconjunctionwithaconsultantincludinginputfromeveryareaoftheorganization.TheCommissionhasitsownPoliceDepartmentcreatedbytheMarylandlegislaturein2002toprotecttheareaswatersupplyandinfrastructureagainstsabotageoractsofterrorism.Uniformedofficerspatrolmorethan1000squaremilesofWSSCssanitarydistrictencompassingthevastmajorityofPrinceGeorgesandMontgomerycounties.Theofficersarealsoresponsibleforprotectingapproximately6000acresofwatershedpropertyandmorethan250facilitiesaswellasensuringthesafetyofmorethan1500employeesand100000annualvisitorstoourrecreationalareas.WSSCmeetsorexceedsallapplicablestateandfederalOccupationalSafetyandHealthActOSHAstandardsandrigorouslymonitorsitsoperationstoensurecompliancewiththeoccupationalhealthandsafetyrequirementsoftheMarylandOccupationalSafetyandHealthActMOSHAaswellastheFederalOccupationalSafetyandHealthAct.TheWSSCSafetyOfficeprovidesalistofprogramsandservicesthatensurecompliancewithallFederalStateandLocalregulations.TheseprogramsandservicesincludebutarenotlimitedtosafetytrainingaccidentpreventionfirstaidCPRautomatedexternaldefibrillationAEDinspectionsandauditsaccidentanalysisemergencyresponseplansrandomdrugandalcoholtestingenvironmentalmonitoringanddriversafetyprograms. 192013AnnualReportAWARDSRECOGNITIONWhatwegetbyachievingourgoalsisnotasimportantaswhatwebecome.AtWSSCwearebecomingaleaderinourfieldbecauseofourdedicatedandexperiencedemployees.Ourstaffexpertsinthefieldsofengineeringarchitectureinformationtechnologyandbiochemistryprovideawealthofknowledgethattranslatesintobenefitsforourcustomerscommunityandorganization.BelowisalistofawardsandrecognitionsWSSCearnedinFY13forourwaterqualityfinancialmanagementenvironmentalstewardshipcommunicationsandmoreNationalAssociationofCleanWaterAgenciesNACWAPeakPerformanceAwardseSenecaWWTPPlatinumeDamascusWWTPPlatinumeParkwayWWTPPlatinumePiscatawayWWTPGoldeWesternBranchWWTPGoldeHyattstownWWTPGoldVideoAwardseAnacostia102-inchSewerConditionAssessment-AwardofExcellencegovernmenteWSSCWatershed-AwardofDistinctionenvironmentalissueeWSSCFireHydrantLocatorApp-AwardofDistinctiongovernmenteWaterMainReplacement-HonorableMentiongovernmentComputerworldHonorsLaureatePrograme2013LaureateforInnovation-WaterCleanlinessMobileAppTellyVideoAwards2013eBronze-Anacostia102-inchSewerConditionAssessmenteBronze-WSSCe-PlanReviewHermesCreativeVideoAwards2013ePlatinumAward-Anacostia102-inchSewerConditionAssessmenteGoldAward-WaterMainReplacementeHonorableMention-BayRestorationFundFeeAdditionalAwardseAmericanWaterWorksAssociationAWWAPartnershipforSafeWaterDirectorsAwardPatuxentPlantePotomacWFPMaintaineditsAWWAPartnershipforSafeWaterDirectorsAwardePatuxentWFPEarnedthePartnershipforSafeWaterDirectorsAwardeTheSocietyofProtectiveCoatingsWilliamJohnsonAwardGermantownTankrehabilitationandrecoatingworkeWastewatertreatmentplantsgivenawardsfor100compliancewithdischargepermitseTheGovernmentFinanceOfficersAssociationGFOApresentedWSSCsBudgetGroupwithitsDistinguishedBudgetPresentationAwardforthe18thconsecutiveyeareMarylandDCMinorityDevelopmentCouncilSupplierAdvocateoftheYeareWomenEmpoweredtoAchievetheImpossibleWETATiDistinguishedCommunityServiceAwardeWomensBusinessEnterpriseNationalCouncilWBENCHallofFameInducteeeWomenPresidentsEducationalOrganizationRecognitionforcontinuedsupportandpartneringe25InfluentialWomeninBusinessMakingaDifferenceAwardeWATERiDUtilityAward ChangeModernizationCollaborationandProgress.20LookingForwardExcellenceistodoacommonthinginanuncommonway.BookerT.WashingtonAfricanAmericanEducatorAuthorandOratorOnethinghasremainedconstantandwillpersistatWSSCourmissiontoprovidesafeandreliablewaterandreturncleanwatertoourenvironment.For95yearswehavemanagedtomaintainourmissionpursueourvisionandtakeonnewresponsibilities.FiscalYear2013wasayearofprogressacrossallfacetsofouroperationinfrastructurerepairandreplacementcustomerandcommunicationsupgradesgreeninitiativesandtheuseoftechnologytoincreaseourproductivity.Ourcommitmenttoembracechangebenefitedouremployeescustomersandstakeholdersandresultedinamoreefficientcustomer-orientedwaterandwastewaterutility.Wewillcontinuetoencourageandchampiongrowthandadvancementintheyearstocome.AswecontinueonthepathofmodernizationcollaborationandprogresswelookforwardtomanyexcitingdevelopmentsinFY14andbeyondincludingeEnhancedNutrientRemovalENRatSenecaandWesternBranchwastewatertreatmentplantswhichwillreducenitrogenandphosphorusenteringtheChesapeakeBay.eInformationTechnologyandCustomerServiceinnovationsincludingdevelopmentandimplementationofaweb-basedEnterprisePermittingSystemwhichwillallowapplicantstoobtainpermitsonlinewithouthavingtovisitWSSCspermitservicescenter.eSolarpowerattwowastewatertreatmentplants.eCompletionoftheBi-CountyWaterTunneltoensureadequatewaterforthefuture.eUpdatedsecurityandsafetymeasuresincludingemployeesecuritytrainingprogramandwaterqualitymonitoringearlywarningsystems.eDevelopingastrategicprocurementplanthatsupportsabest-in-classsupplychainmanagementorganizationmodelandbettersupplierrelations.Ourfuturesuccesswillbeachievedbycapitalizingonourstrengthsnotbyfocusingonourweaknesses.TheFrenchscientistandconservationistJacquesCousteauoncesaidthatthewatercycleandthelifecycleareone.AtWSSCweareremindedofthisfacteverydayaswesetnewgoalsandinitiativesinmotiontodeliversafeandreliablewaterandwastewaterservicestoMontgomeryandPrinceGeorgescounties.WSSCislookingforwardtoinstallingtwosolarfieldsatitsWesternBranchandSenecaWastewaterTreatmentPlants. 212013AnnualReportConstructionofBrightonDambeganin1942andwascompletedin1944.ThebridgeoverthedamconnectsMontgomeryandHowardcounties. ChangeModernizationCollaborationandProgress.22AswelooktothefutureletustakeamomenttoreflectonthepastspecificallyformerGeneralManagerRichardG.Hocevar.WSSCmournedthelossofMr.Hocevarthisyearwhenhepassedawayattheageof86.Mr.HocevarwasahardworkingpersonablepeoplesGMwhospent38yearsservingWSSCscommunitycustomersandemployees.UnderMr.HocevarWSSCbecamethefirstmunicipalutilityintheUnitedStatestouseatrenchlesspiperehabilitationtechnologyfromEngland.Andhesucceededwhereothersfailedobtainingtheapprovalofthecountyexecutivesandcouncilsofbothcountiesin1987tobuildanewconsolidatedheadquartersforWSSCinLaurelMD.Thebuildingwaslaternamedinhishonor.WethankMr.Hocevarforthelegacyheleftofleadershipandinnovation.AndWSSCcontinuestocarryhisspiritintothefuturewithmodernizationcollaborationandprogress.InMemoryRichardG.Hocevar1926-2012 14501SweitzerLaneLaurelMaryland20707301-206-WSSC9772www.wsscwater.com