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32013AnnualReportMessagefromtheCommissionChairChangeistheonlyconstantinlife.HeraclitusGreekPhilosopherToourCustomersEmployeesandValuedStakeholdersThroughoutits95-yearhistoryWSSCsmissionhasremainedconstantprovidesafeandreliablewatertoMontgomeryandPrinceGeorgescountiesandreturncleanwatertoourenvironmentallinanethicalsustainableandfinanciallyresponsiblemanner.Wehavebeendevotedtothesameimportantvisionandvaluessince1918deliveringqualityservicestoourcustomersandbusinesspartnersprotectingourenvironmentrenewingourinfrastructureandsomuchmore.HoweverFiscalYear2013hasbeenayearofevolutiontransitionandgrowthatWSSC.SomechangesweresubtlesomesubstantialbutallfilledwithsuchpotentialthatIcannothelpbutfeelasenseofrenewedenthusiasmforWSSCswork.Withoutadoubttheregulatoryserviceandbusinessenvironmentscontinuestochangeandwewillapplyaforward-thinkingapproachtocapturingallchangesasopportunitiesforimprovement.Weworkhardtomaintainaleadershippositiononissuesimportanttoourcommunitysuchasenhancingourroleasenvironmentalstewardsmodernizingourcustomerserviceofferingsandcontinuingtodiversifyourbusinesspartnerships.Weadvancedourgreeninitiativeslayingthegroundworkforsolarenergytopowertwowastewatertreatmentplantsandimplementingnewregulationstoprotectourwatershed.AndourSmallLocalMinorityBusinessEnterpriseSLMBEandProcurementofficeshaveaggressivelyreachedouttothebusinessworldinnewandeffectivewaysseekingmoreparticipationfromwomen-andminority-ownedbusinesses.Thisnotonlyincreasesbusinessopportunitiesforvendorsbutalsothevaluewegetfortheratepayersdollars.InFY13WSSCfacedchallengesaccomplishedgoalsandpreparedforfutureadvancementsandinitiatives.WhetherencouragingeveryonetoCantheGreaselivestreamingCommissionmeetingsorprovidingnewservicesandproductstomakeourcustomerslivesalittleeasierWSSChasbeenchangingforthebetter.SoalongwithGeneralManagerandCEOJerryJohnsonandonbehalfoftheCommissionersIpresentthisyearsannualreportChangeModernizationCollaborationandProgress.SincerelyChrisLawsonThefollowingpageswillhelpillustratehowWSSChasmadestridesacrossalleightoftheCommissionsstrategicprioritieseInfrastructurePlanrenewandsustainourinfrastructuretomeetcustomerexpectationsthroughinnovativecost-effectivetechnologyandworldclassassetmanagementpractices.eFinancialStabilityPracticesoundfinancialstewardshipthatensuresdeliveryofthebestqualitywaterandwastewatertreatmentservicestoourcustomersatareasonablecostwithaffordablerates.eWorkforceManagementSustainahigh-performingworkplacethatattractsandretainsdiverseflexibleandknowledgeableemployeesfocusedonserviceexcellence.eProcurementEnsureoperationalefficiencyandreliableservicetocustomersandallstakeholdersthroughtransparentequitableandresponsibleprocurementpracticeswhichenhancethecommunityweserve.eCustomerServiceEnsurecustomerconfidencethroughthedeliveryoftimelyhighqualityproductsandservicestointernalandexternalcustomers.eSecurityandSafetyProtectourpeopleourbusinessandourcommunitythroughproactiveplanningemergencypreparednessandutilizationofeffectiveriskmanagement.eCommunicationsandStakeholderRelationshipsProactivelycommunicateandmaintainstrategicpartnershipsandcommunityrelationshipswithkeystakeholdersandjurisdictionsinsupportofourmission.eEnvironmentalStewardshipPromotesafeandresponsiblestewardshipofourwaterairandlandusingefficientandeffectivebusinesspracticesandtechnology.ChrisLawsonChairPrinceGeorgesCounty2011-