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ChangeModernizationCollaborationandProgress.2ChangeModernizationCollaborationandProgressWatercoversalmost71oftheEarthssurfaceandisessentialforhumanhealthsafetyandenvironmentalsustainability.WSSCcustomerscountonustodeliverreliablewaterandwastewaterservicesanditremainsourgoaltomeetandexceedtheirexpectations.ThethemeforthisyearsAnnualReportChangeModernizationCollaborationandProgresscapturestheurgencyofoureffortsatthismomentintime.WSSCiscatalyzingchangebyinvestinginandimplementingnewtechnologiesencouragingeffectivecustomerandvendorrelationsstrengtheningourinfrastructureandmuchmore.Weexpectthesechangeswillimpacteverythingwedofromcustomersatisfactionandenvironmentalstewardshiptoinfrastructurerehabilitationandcommunitycollaboration.AsthisAnnualReportwillshowthededicationtoourmissionprovidingsafeandreliablewatertoourcustomersandreturningcleanwatertoourenvironmentguidesusinimprovingourperformancedevelopingopportunitiesforabrighterfutureandleadingchangeinourcommunityMontgomeryandPrinceGeorgescounties.Wewelcomeyourfeedbackandencourageanycommentsquestionsandideasthatmayhelpusachieveourgoals.OurMissionWeareentrustedbyourcommunitytoprovidesafeandreliablewaterlifesmostpreciousresourceandreturncleanwatertoourenvironmentinanethicalsustainableandfinanciallyresponsiblemanner.OurVisionWewillbecometheworld-classproviderofsafereliablewaterandwastewaterservicesthatprotectsqualityoflifeforourcommunity.eCustomersaredelightedwithourexcellentproductsandinnovativeservices.eRelationshipswithourcustomersemployeesandbusinesspartnerssurpassexpectations.eTheenvironmentisimprovingasaresultofourcommitmenttosustainabilityandexcellence.Qualityalways.AboutWSSCWSSCisthelargestwaterandwastewaterutilityinMarylandandtheWashingtonMetropolitanAreaandoneofthelargestwaterandwastewaterutilitiesinthenation.Withaserviceareaspanningnearly1000squaremilesinMontgomeryandPrinceGeorgescountieswework24hoursadaysevendaysaweektoprovidesafereliablewaterto1.8millionresidentsconsistentlymeetingorexceedingfederalstandardsfordrinkingwaterquality.FastFactsEstablished1918Customeraccounts460000Employees1600Coveragearea1000squaremilesthreewaterreservoirscontaining14billiongallonsofwaterFacilitiestwowaterfiltrationplantssevenwastewatertreatmentplantsthreewaterstoragereservoirs54waterstoragetanksInfrastructuresystems5600milesoffreshwaterpipeline5400milesofsewerpipelinePumpingStations14water41wastewaterMaintenanceServiceCentersfive