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ChangeModernizationCollaborationandProgress.20LookingForwardExcellenceistodoacommonthinginanuncommonway.BookerT.WashingtonAfricanAmericanEducatorAuthorandOratorOnethinghasremainedconstantandwillpersistatWSSCourmissiontoprovidesafeandreliablewaterandreturncleanwatertoourenvironment.For95yearswehavemanagedtomaintainourmissionpursueourvisionandtakeonnewresponsibilities.FiscalYear2013wasayearofprogressacrossallfacetsofouroperationinfrastructurerepairandreplacementcustomerandcommunicationsupgradesgreeninitiativesandtheuseoftechnologytoincreaseourproductivity.Ourcommitmenttoembracechangebenefitedouremployeescustomersandstakeholdersandresultedinamoreefficientcustomer-orientedwaterandwastewaterutility.Wewillcontinuetoencourageandchampiongrowthandadvancementintheyearstocome.AswecontinueonthepathofmodernizationcollaborationandprogresswelookforwardtomanyexcitingdevelopmentsinFY14andbeyondincludingeEnhancedNutrientRemovalENRatSenecaandWesternBranchwastewatertreatmentplantswhichwillreducenitrogenandphosphorusenteringtheChesapeakeBay.eInformationTechnologyandCustomerServiceinnovationsincludingdevelopmentandimplementationofaweb-basedEnterprisePermittingSystemwhichwillallowapplicantstoobtainpermitsonlinewithouthavingtovisitWSSCspermitservicescenter.eSolarpowerattwowastewatertreatmentplants.eCompletionoftheBi-CountyWaterTunneltoensureadequatewaterforthefuture.eUpdatedsecurityandsafetymeasuresincludingemployeesecuritytrainingprogramandwaterqualitymonitoringearlywarningsystems.eDevelopingastrategicprocurementplanthatsupportsabest-in-classsupplychainmanagementorganizationmodelandbettersupplierrelations.Ourfuturesuccesswillbeachievedbycapitalizingonourstrengthsnotbyfocusingonourweaknesses.TheFrenchscientistandconservationistJacquesCousteauoncesaidthatthewatercycleandthelifecycleareone.AtWSSCweareremindedofthisfacteverydayaswesetnewgoalsandinitiativesinmotiontodeliversafeandreliablewaterandwastewaterservicestoMontgomeryandPrinceGeorgescounties.WSSCislookingforwardtoinstallingtwosolarfieldsatitsWesternBranchandSenecaWastewaterTreatmentPlants.