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WhereWaterMattersANNUALREPORT2014INVESTINGINOURCOMMUNITY 12014AnnualReportTABLEOFCONTENTSIntroduction.....................................................................................................................2Mission............................................................................................................................2Vision...............................................................................................................................2WSSCbytheNumbers...................................................................................................2MessagefromCommissionChair...................................................................................3MessagefromtheGMCEO...........................................................................................5EnvironmentalStewardship............................................................................................7FinancialStability.............................................................................................................9DoingBusinesswithWSSC............................................................................................11CommunityOutreachCustomerService.....................................................................12SafetyContinuity.........................................................................................................14InvestingintheFuture....................................................................................................15TalentPipelineWorkforceManagement.....................................................................18AwardsRecognition.....................................................................................................20LookingForward.............................................................................................................21 2InvestinginourCommunityINTRODUCTIONAtWSSCourcommitmenttoprovidingreliablewaterandwastewaterservicesgoesbeyondthedeliveryofwater.Wereinvestedinthecommunitiesweserveanddedicatedtoprovidingourcustomerswithavitalresourcethatiscriticaltothequalityoftheirlives.ThethemeofthisyearsannualreportisInvestinginOurCommunity.Wereregularpeopledeeplycommittedtoourmission.Andweallstriveforexcellenceintheessentialservicesweprovide.FromleveragingemergingtechnologiestoconserveenergyandresourceswhileprotectingtheenvironmenttoofferingconvenientmobileappsandCustomerAdvocateswholistentoyourfeedbackandconcernswerecommittedtoyouourcustomers.AndwereinvestingoureffortstimeandmoneyincontinuingtoimproveourcustomerserviceandcontributetoeconomicgrowthtobenefitthepeopleofMontgomeryandPrinceGeorgescounties.Wewelcomeyourfeedbackandencourageanycommentsquestionsandideasthatmayhelpusachieveourgoals.MISSIONWeareentrustedbyourcommunitytoprovidesafeandreliablewaterlifesmostpreciousresourceandreturncleanwatertoourenvironmentinanethicalsustainableandfinanciallyresponsiblemanner.VISIONWewillbecometheworld-classproviderofsafereliablewaterandwastewaterservicesthatprotectsqualityoflifeforourcommunity.eCustomersaredelightedwithourexcellentproductsandinnovativeservices.eRelationshipswithourcustomersemployeesandbusinesspartnerssurpassexpectations.eTheenvironmentisimprovingasaresultofourcommitmenttosustainabilityandexcellence.Qualityalways.eEstablished1918eGovernance6Commissioners-3representingMontgomeryCounty3representingPrinceGeorgesCounty.AppointedbyCountyExecutiveseEmployees1600eServiceArea1000squaremileseDrinkingwaterviolations0THEBASICS 32014AnnualReportMESSAGEFROMCOMMISSIONCHAIRGeneCounihanChairJuly2013June2014ToOurCustomersEmployeesandValuedStakeholdersFor96yearsWSSChasprovidedlife-givingandlife-savingwaterandwastewaterservicestocustomersinMontgomeryandPrinceGeorgescounties.Improudtobeapartofthisvenerableagencythatinvestsinthecommunitiesweservebyprovidingqualityservicestoourcustomersandbusinesspartnersprotectingourenvironmentrenewingourinfrastructureandeducatingthepublicandyouthaboutoursharedresponsibility.SinceIfirstchairedthisCommissionfouryearsagowevemademanychangesthathaveincreasedourinvolvementintheissuesthatourcommunitiescareabout.OurchallengewassettingafoundationputtingpracticesinplacetohelpWSSCfunctionmoreeffectively.OurfocuswasonblendinginanewGeneralManageraswemovedforwardwithchangewhileensuringthatwecontinuedtoprovideourcustomerswithexcellentservice.Fouryearslaterwevemadetremendousprogress.WewelcomedtwonewCommissionersoursixdedicatedCommissionersarefullyengagedandworkingasateam.WerealsofullyengagedinourStrategicPlananddedicatedtothegoalsthatarenecessarytoexecuteitallwiththemissionofprovidingourcustomerswithcleanreliablewaterinacost-effectivemanner.WSSChasreachedmilestonesinreplacingoursmallwaterpipesandrepairingoursewermainsandlargewatermains.Wehavecompletedtheinstallationofamonitoringsysteminourlargestwatermainsandwillnowworktocompleteimplementationofthisprograminoursmallerpipes.TheCommissionhastakenmanyactionstoinstillpublicconfidenceandensuretransparency.TheWSSCCodeofEthicsestablishedaBoardofEthicsandanEthicsOfficerandrequiresemployeestofileconflictofinterestandfinancialdisclosurestatements.Italsomandateslobbyingdisclosureandethicsinpubliccontracting.TheCommissionhasalsobegunstreamingvideoofitsmeetingsonlineallowingformoretransparency.Awardsarecertainlyoneindicationofsuccessandprogress.WereespeciallyproudofWSSCsoperationalawardswhichrecognizewhatwedoeverydaytocarryoutourcoremissions.LastyearourteamreceivednumerousawardsincludingeSixPeakPerformanceAwardsePublicSectorAwardfromLeadershipMontgomeryeU.S.EnvironmentalProtectionAgencysEPAnationalIndividualLeadershipAwardpresentedtoWSSCsEnergyManagerRobTayloroneofonlytwogiven.Itsalsoimportanttonotethatonceagainforour96thconsecutiveyearwehadnodrinkingwaterviolations.IdliketocomplimentencourageandthankmycolleaguesontheCommissionandallofthehard-workingmenandwomenatWSSCfortheirdedicationtothiscommunity.AlongwithGeneralManagerandCEOJerryJohnsonandonbehalfoftheCommissionersImpleasedtopresentthisyearsannualreportInvestinginOurCommunity.SincerelyGeneCounihanWSSCisanorganizationinthemidstofchangetakingonandmeetingnewchallengesandlivingbyitsvaluesAccountabilityIntegrityandRespectExcellenceIndividualInitiativeEnvironmentalStewardshipandCostAwareness.Allthisandtheyveneverhadadrinkingwaterviolationintheir96-yearhistory.-LeadershipMontgomeryCEOandFounderEstherNewmanGeneCounihan 4InvestinginourCommunityAdrienneA.MandelMontgomeryCountyAppointed2007ChrisLawsonViceChairPrinceGeorgesCountyAppointed2011OmarM.BoulwarePrinceGeorgesCountyAppointed2013MaryHopkins-NaviesPrinceGeorgesCountyAppointed2013Dr.RoscoeMooreJr.MontgomeryCountyAppointed2008 52014AnnualReportMESSAGEFROMTHEGMCEOJerryN.JohnsonGeneralManagerCEODearCustomersandOtherStakeholdersItsthereinthemorningwhenyouwakeupmakeyourcoffeeandbrushyourteeth.Thewasteisflushedawaywithoutasecondthought.IfyoureinMontgomeryCountyorPrinceGeorgesCountyitsmostlikelyWSSCismakingthesethingshappen.Weprovidewaterandwastewaterservicesforthemajorityofthe1.8millionpeopleinthesecounties.Cleanwaterandproperdisposalofwastewaterarethefirstlinesofdefenseagainstdiseaseandareimperativeforeconomicgrowthandwell-being.WSSCisagovernmentagencywithanannualbudgetapproaching1.4billion.Morethan95percentofthisbudgetcomesfromourratepayersthepeopleofthecommunitiesweserve.WSSCcontinuallylooksforandemploysinnovativecommonsenseandcost-effectivesolutionstomeetthechallengesfacingouragingsystemsowecancontinuetoprovidecleanreliablewatertothecommunity.Thisincludesinvestingintheinfrastructurethattreatsanddeliverswatertoourcustomers.Approximately10yearsagotheCommissiontookonadifficultbutimportanttasktoreplaceandrepairouraginginfrastructureinparticular5600milesofundergroundwaterpipes.By202550percentofthesepipeswillreachtheendoftheirusefullifespanevidencedbyanincreasingnumberofwatermainbreaksandleaks.ToaddressthissituationinthelastdecadeWSSChasexecutedastrategicplanthathasincreasedthemilesofreplacedwatermainseachyearfromahandfultoourcurrenttargetof55mileseveryyearfortheforeseeablefuture.ParalleltothiswaterstrategyaConsentDecreeledtoa12-yearsewersystemenhancementsimilartomanyundertakenbyutilitiesacrossthecountrywheresewersystemshavebeenneglectedfordecades.WSSCsvigorousapproachhasresultedinmajorimprovementstothesystemaswellasimproveddisposalproceduresforfatsoilsandgreasefromfoodserviceestablishments.Thetotalcostforthisprogramaloneisexpectedtoreach1.4billion.TofinancethesemonumentalinitiativesWSSChasworkedtogainthesupportofkeystakeholdersandbusinessleaderscountyexecutivesandcountycouncils.Perhapsmostimportantlywealsoactivelyengagedourcustomersindiscussionstoexplaintheneed.Thislong-termandongoingcommunicationwithstakeholdersandcustomershashelpedtobuildstakeholderunderstandingandbuy-inofthesemajorinfrastructureinvestments.TheseinvestmentsrequiredWSSCtoimplementsubstantialrateincreasesmorethan50percentoveraten-yearperiod81percentifcompounded.Weappreciatethesupportofallofourstakeholdersespeciallyourcustomerswhounderstandthenecessityasthealternativewouldbeanendlessstreamofpipebreakscausingmajorinconveniencesanddisruptions.TominimizethefinancialburdenonourcustomersWSSCcontinuestolookforwaystocontrolcosts.TheBi-CountyInfrastructureFundingWorkingGroupmadeupofCommissionersofficialsfrombothcountiesandWSSCstaffrecommendedstrategiestohelpreducetheburdenofthesecostlyinitiatives.Oneoftheserecommendationswasrecentlyimplementedlongertermbondfinancingwhichshaved2percentofftherateincreaseinFY14.AnotherareaofprogressisdrivenbyourprocurementgoalswhereWSSChasworkedtoexpandourvendorbasesothatitmoreaccuratelyreflectsthediversityofourcommunityandprovidessmalllocalwomen-andminority-ownedbusinesseswithopportunitiestopartnerwithus.InFY14WSSCpaidwomenandminorityownedbusinesses99.9million20percentofallpaymentsandawardedover228.5million42.3millionmorethanFY13.WSSCalsolaunchedanewprocurementstrategySupplyChainManagementinamajorefforttostreamlinepurchasingandcontractingtolowerourcosts.EverydayasWSSCtakesonnewchallengesweremaintruetoourmissiontoprovidecleanreliablewatertoourcustomersreturnitsafelytotheearthandprotecttheenvironmentbyusingrenewableenergyandadoptingothergreenpractices.Allofthisisundertakeninacost-effectiveresponsiblemanner.AsIlookbackat2014Ibelieveitsevidentthatthemanyinitiativeswelaunchedcontinuedorcompleteddemonstrateourcontinuingcommitmenttoourvaluedcustomers.SincerelyJerryN.JohnsonGeneralManagerCEOJerryN.Johnson 6InvestinginourCommunityStrategicPrioritiesThisannualreporthelpsillustratehowWSSChasmadestridesacrossalleightoftheCommissionsstrategicprioritiesInfrastructurePlanrenewandsustainourinfrastructuretomeetcustomerexpectationsthroughinnovativecost-effectivetechnologyandworld-classassetmanagementpractices.FinancialStabilityPracticesoundfinancialstewardshipthatensuresdeliveryofthebestqualitywaterandwastewatertreatmentservicestoourcustomersatareasonablecostwithaffordablerates.WorkforceManagementSustainahigh-performingworkplacethatattractsandretainsdiverseflexibleandknowledgeableemployeeswhoarefocusedonserviceexcellence.ProcurementEnsureoperationalefficiencyandreliableservicetocustomersandallstakeholdersthroughtransparentequitableandresponsibleprocurementpracticeswhichenhancethecommunityweserve.CustomerServiceEnsurecustomerconfidencethroughthedeliveryoftimelyhigh-qualityproductsandservicestointernalandexternalcustomers.SecurityandSafetyProtectourpeopleourbusinessandourcommunitythroughproactiveplanningemergencypreparednessandeffectiveriskmanagement.CommunicationsandStakeholderRelationshipsProactivelycommunicateandmaintainstrategicpartnershipsandcommunityrelationshipswithkeystakeholdersandjurisdictionsinsupportofourmission.EnvironmentalStewardshipPromotesafeandresponsiblestewardshipofourwaterairandlandusingefficientandeffectivebusinesspracticesandtechnology.GeneralManagerJerryJohnsonwashonoredwiththeOutstandingLeadershipAwardbytheLegislativeBlackCaucusofMaryland. 72014AnnualReportENVIRONMENTALSTEWARDSHIPServingOurCommunitiesProtectingOurPlanetMAKINGADIFFERENCEWITHALTERNATIVERENEWABLEENERGYWSSCisanenvironmentalorganizationsoourcommitmenttoprotectingtheenvironmentisattheheartofourmission.Solarpowerwindpowerhydropowerandenergy-efficientequipmentarejustafewofthetechnologiesWSSCemploystoefficientlyuseenergyduringthewaterandwastewaterprocesses.Andwerealwayslookingforinnovativecost-savingwaystomanageourwaterinfrastructureandbetterprotecttheenvironment.UsingGreenPowerNearly17000solarpanelsprovidegreenpowertotwoWSSCwastewatertreatmentplants.Thetwo-megawattMWground-mountedinstallationseachwithnearly8500solarpanelsspanningseveralacresarelocatedattheWesternBranchWastewaterTreatmentPlantinUpperMarlboroandtheSenecaWastewaterTreatmentPlantinGermantown.Bothfacilitieswentonlineinearly2014andaretheresultofapublic-privatepartnershipwithWashingtonGasEnergySystemsandStandardSolarInc.Thisprojectincurrednoout-of-pocketcostsforWSSC.Togetherthesolararraysatthetwoplantsareexpectedtogenerateapproximately6.6millionkWhofsolarenergyeachyearprovidingonaverage17percentoftherequiredelectricityandsavingratepayersapproximately3.5millionoverthelifeoftheagreement.Thesesystemsarealsoexpectedtoreducecarbondioxideemissionsequaltoavoidingtheuseofapproximately358680gallonsofgasolineeachyear.ReducingWasteUsingLessFuelTreatingwaterandwastewaterconsumesatremendousamountofenergy.Infactat2milliondollarspermonthitsoneofourlargestoperatingexpenses.ControllingenergycostsisamajorfactorincontrollingratessoWSSCisalwayslookingforefficienciesandotheremergingtechnologiesthatuselessenergyandfuel.GoingPaperlessOver106000peopleofourtotalcustomerbaseof460000havesignedupforpaperlessonlinebillpayment.ThisfreeserviceisnotonlyconvenientitreducestheamountofpaperusedbybothWSSCandourcustomersanditeliminatespostagecosts.HarnessingthePowerofWindIn2008theCommissionbeganusingelectricitygeneratedbyawindfarminsouthwesternPennsylvaniaforapproximately60000-megawatthoursofpowerayear.WSSCpaysafixedpricefor85percentofthewindfarmsoutputoverthecourseofthe10-yeararrangementendingin2018.Thissmartinvestmentingreenenergyshowsourcommitmenttoprotectingtheenvironment.ByusingdirectwindpowerWSSCisreducinggreenhousegasesreleasedintothemetropolitanareaby38000tonsperyear.Thatstheequivalentofremoving100000carsfromtheCapitalBeltway.EPARecognizesWSSCManagerforLeadershipinEnergyEfficiencyInFebruary2014theEnvironmentalProtectionAgencyEPAhonoredWSSCEnergyManagerRobertTaylorwiththenationalIndividualLeadershipAwardforhisleadershipinenergyefficiencyandgreenhousegasreduction.TaylorsworkhelpedWSSCachieveanannualenergysavingsofcloseto2million.OurClimateLeadershipAwardwinnershavemadegreatstridesinreducinggreenhousegasemissionsandareprovidingleadershipnationwideinmanysectorsofoureconomysaidJanetMcCabeoftheEPAsOfficeofAirandRadiation.Theirapproachesandcommitmenttoreducingcarbonpollutiondemonstratethateffortstoaddressclimatechangearerepaidbysavingmoneyandenergywhilesupportingmorelivableandresilientcommunities.PlanningAheadABuilt-InReviewSystemWSSCsEnvironmentalGroupadministerstheEnvironmentalReviewProgramwhichensuresthatallWSSCprojectsareplannedandimplementedwiththeenvironmentsbestinterestinmind.ThisgroupisinvolvedinWSSCsprojectsfromthestartdedicatedtoeIdentifyingpotentialenvironmentalimpactsfromallWSSCprojectseAvoidingorminimizingadverseimpactsePreservingandprotectingourwaterandforestresources.Ifwedidntconductenvironmentalreviewsduringallphasesofourprojectswewouldriskdamagetothewaterbodiesandforeststhataresomeofourregionsmostimportantnaturalassets.TheEnvironmentalGroupexaminesallpotentialimpactsthroughoutthelifeofeachprojectmakingrecommendationstoensurelittletonooveralleffectontheenvironment.Beinggoodenvironmentalstewardsiscoretoourmission.Solarandwindpowerplayalargeroleinourenergy-efficientapproachestowaterandwastewatertreatmentandwewillcontinuetostayattheforefrontofalternativeenergyandenvironmentallysoundbusinesspractices.Thisbenefitstheenvironmentourbottomlineandourratepayers.Itstherightthingtodo.JerryJohnsonGeneralManagerandCEOWSSC 8InvestinginourCommunityTEACHINGFUTURESTEWARDSAcrosstheworldwaterconsumptionhastripledinthelast50years.Managingthesupplyandavailabilityofwaterisoneofthemostcriticalnaturalresourceissuesfacingournationandtheworld.ReadyforthechallengeWSSCiscommittedtofindinginnovativewaystoePreservenaturalresourceseSaveenergyeEducatethepublicontheimportanceofprotectingourwater.WSSChostsoutreacheventstoeducatethecommunityespeciallystudentsonenvironmentallyfriendlypracticesandbehaviors.Bycultivatingawarenessandinterestinouryouthwehopetocreateenvironmentaladvocateswholiveinthecommunityunderstandtheimportanceofpreservingourpreciousnaturalresourcesandsupportourcommitmenttoprotecttheenvironmentforgenerationstocome.WSSChostsmanyeventsthatengageandeducateyouthincludingeH2OSummitAtthisfamily-friendlyeventWSSCteaches500-600peopleincludingkidshowtoreducetheircarbonfootprint.eChildrensWaterFestivalFornearlyadecadeWSSChashostedthistwo-dayeventinMaywhere600fourthgradestudentsparticipateinhands-onlearningactivitiesaboutwaterwetlandshumanhealthaquaticlifeandmore.eClassroomOutreachInFY14WSSCcontinuedoutreachtoschoolswithmorethan80visitstoclassroomstospreadthewordabouttheimportanceofdeliveringcleanwateranddisposingofwastewater.eEnvironmentalCleanupDaysThroughouttheyearWSSChostsdozensofclean-updaysonitspropertyborderingthePatuxentRiver.eGreenSchoolProgramThroughapartnershipwithWSSCstudentsfromapproximately20schoolsbuildconcreteoysterreefballsonland.ThenthenewlyformedreefsaredroppedintothebayprovidingahabitatforoysterstoflourishandcontributingtorecoveryeffortsfortheChesapeakeBay.eManagedHuntProgramWorkingwiththeMarylandDepartmentofNaturalResourcesWSSCseekstoreducedeerdamagetothewatershedforestsandsurroundingpropertieswheredeerhaveexceededthecarryingcapacityoftheavailablehabitat.eMarylandNativePlantGardenDedicatedWSSCemployeesalongwithanumberofhighschoolstudentsandmembersofWSSCsCustomerAdvisoryBoardplantedagardenstockedwithdozensofplantsnativetoMarylandinfrontofWSSCsRobertG.HocevarheadquartersinLaurel.ThegardenhighlightstherichdiversityofMarylandsnaturalhabitatandservesasasymbolofWSSCscommitmenttoenvironmentalstewardship. 92014AnnualReportFINANCIALSTABILITYCommittedtoSmartSpendingAtWSSCweknowthatitsimportantnotonlytodeliverqualitywaterandwastewatertreatmentservicestoourcustomersitsalsoimportanttodoitatareasonablecostwithaffordablerates.AfewfinancialhighlightsfromthisyearincludeeWereceivedacleanauditfromexternalauditors.eWecreatedthebudget-in-briefsummarytoimprovetransparencyandunderstandingofourfinances.eWefollowedtherecommendationoftheBi-CountyInfrastructureFundingWorkingGrouptochangefromissuing20-yeardebtto30-yeardebt.WSSCissued150millionof30-yearbondsinAprilatatrueinterestcostof3.31percent.ThischangeinlengthofmaturitiesisestimatedtohavesavedCommissionratepayers2percentonwaterandsewerratesinFY14.ADDRESSINGCHALLENGESIn2011WSSCformedtheBi-CountyInfrastructureFundingWorkingGrouptoexamineoptionsandmakerecommendationsonhowtopayfornecessaryinfrastructurerenewalwithoutoverburdeningourratepayers.TheWorkingGroupwhichincludedrepresentativesfromtheWSSCCommissionerstheGeneralManagerCEOrepresentativesofthePrinceGeorgesCountyandMontgomeryCountylegislativeandexecutivebranchesaswellasWSSCmanagementstaffdelvedintotheoperatingbudgetprocessthecapitalbudgetprocessandtheCommissionsfinancialpoliciesandpractices.Allofthiswasconsideredinthecontextoftheneedtofundnecessaryinfrastructurerenewaleffortsoverthelongterm.Wehavealreadyimplementedsomeoftherecommendationssuchasextendingthelengthofourbondsfrom20to30years.Nextwellexploreoptionstorestructurecustomerbillstoshowtheamountgoingtowardinfrastructurerenewaleffortsandestablishamorerobustandcomprehensiveprogramtoassistlowerincomecustomerswithpayingtheirwaterbills.Theseinitiativeswillensurethatwecancontinuetofinancecriticalinfrastructureupdatesandmaintenancerequiredforustocontinuetoprovidecleanreliablewaterforyearstocome.WSSCsAAAbondissuewasreaffirmedbyFitchRatingsMoodysInvestorsServiceandStandardPoorsRatingsServices.ThisisthehighestbondratingandrepresentsthecreditworthinessofWSSCbondsi.e.howlikelytheyaretoberepaid.WSSCearnedtheGovernmentFinanceOfficersAssociationGFOADistinguishedBudgetPresentationAwardforthe19thconsecutiveyear.ThisawardrecognizesWSSCforexceedingtheminimumrequirementsforfinancialreportinganddisclosureswhichenhancestransparencyforthepublic.FY14OverallBudgetCapitalandOperatingFY14OperatingBudgetOverviewWaterSewerandBondDebtServiceCapitalExpendituresbyCategorySystemImprovementsEnvironmentalRegulationsGrowthCapitalExpenses742.2millionOperatingExpenses698.8millionWater280.2millionSewer378.3millionBondDebtService40.4millionSystemImprovements1.4billionGrowth270.6millionEnvironmentalRegulations331.7million 10InvestinginourCommunityNewYork151Philadelphia164Wilmington200Baltimore140Cleveland130Waterloo145SiouxFalls140Wichita153SanFrancisco211SanDiego141Portland161AChallengingTrendWSSCCONSERVATIONVSPOPULATIONVSREVENUEAcrossthenationmanypublicutilitiesarefacingafundinggap.Thepopulationcontinuestogrowalongwithcostsassociatedwithprovidingreliablecustomerservice.Butincreasedconservationtheresultofconsumerawarenesslow-flowfixturesandtoiletsandmoreefficientapplianceshasdramaticallydecreasedtheamountofwaterconsumed.ThismeansutilitieslikeWSSCaresellinglesswaterandthereforeraisinglessrevenuebecauseoflowerconsumption.SOMERATEINCREASESEXCEEDING200PERCENTNATIONALLYSourceMunicipalFinancialServicesGroupAcrossthecountrylargewaterutilitiesarefacingthesamemajorissueswithaginginfrastructure.Thishasresultedinrateincreasesashighas211percentsince2002.WSSCrateshaveincreasedby85percentduringthattime. 112014AnnualReportDOINGBUSINESSWITHWSSCInvestinginOurLocalCommunityWSSCISOPENFORBUSINESSAsoneofthelargestwaterandwastewaterutilitiesinthenationWSSCneedssuppliersforeverythingfromengineeringtoconstructionfromhigh-techtoheavymachinery.ToengageandsupportbusinessesWSSChostsoutreacheventsthatshowcaseopportunitiestodobusinesswiththeCommissionincludingprocurementfairscorporateroundtablessupplierdevelopmenttrainingsandconferences.TheseeventshelpuspromoteeconomicgrowthbuildcapacityamongWSSCslocalsuppliercommunityproviderelationship-buildingopportunitiesforWSSCanditssuppliersandcultivatesupplier-to-supplierrelationships.OneexampleisHowtoDoBusinesswithWSSCaneventheldatourLaurelheadquartersthreetimesayear.ThemeetingfostersrelationshipswiththesuppliercommunityandencouragessupplierstobidonawiderangeofWSSCproductsandservicesincludingeArchitectural-engineeringandconstructioneFacilitiesandmaintenanceeFleetmanagementeInformationtechnologyequipmentandsoftwareeOthertechnicalfinancialandprofessionalservices.OnJune262014WSSChelditsninthsessionbringingtogetherpotentialsupplierswithcontractmanagersandpurchasersatWSSCsProcurementOfficetolearnaboutupcomingopportunities.Hostingeventslikethisisonewaythatweinvestinthebusinesscommunitypromoteeconomicgrowthandsupportlocalsuppliers.ExpandingourpoolofsupplierscreatescompetitivebiddingthatreducescostsandresultsinmoreeffectiveandinnovateapproachestoawiderangeofchallengesfacingWSSC.COMMITTEDTOSUPPLIERDIVERSITYWSSCprovidesmanyopportunitiesforSmallLocalandMinorityBusinessEnterprisesSLMBEtodobusinesswithuswhetherdirectlywithWSSCorbysubcontractingthroughprimarysuppliers.WeencourageallofourcontractedvendorstosupportourcommitmenttosupplierdiversitybyworkingwithSLMBEfirms.TheSLMBEOfficeisdedicatedtocreatinganinclusivepurchasingenvironmentwhilebuildingsustainablerelationshipsexpandingopportunitiesandcultivatinggrowthofsmalllocalandminoritybusinessenterpriseswhichaddsvaluetotheCommissionandcommunityweserve.WSSChasworkedhardtoexpanditsvendorbasetoincludemorewoman-andminority-ownedbusinesses.InFY14WSSCePaidwomenminoritybusinesses99.9million20percentofallpayments.eAwardedover228.5million23percentofallawards.PROVIDINGBETTERRESULTSVALUEWSSCisoverhaulingitsprocurementprocesstoincreasethevaluewegetfromeverydollarwespend.Werestreamliningourapproachtopurchasingandcontractingtotakethecostsoutofbusiness.ThroughSupplyChainManagementwerebuyingsmarterwhichnotonlysavesusmoneybutprotectsourratepayerswallets.ThegoaloftheSupplyChainManagementinitiativeistosavetimeandmoneywhileattractingsupplierswhoofferhigh-qualityworkmoreeffectivelyfortheleastlife-cyclecost.Plusweretrainingourcontractmanagersandprocurementprofessionalsincostreductionandcostavoidance.Earlyresultshavebeenpromisingsofarusedonalimitednumberofprojectsthereturnoninvestmenthasbeen5to1.WhatdoesthismeanforratepayersThisdifferentapproachtodoingbusinesswillresultincontractsthatofferWSSCthebestvaluenotthosethatsimplyprovidethelowestbid.Gettingthejobdonerightthefirsttimeoftensavesmoneyinthelongrunnottomentioneliminatingfrustrationwhenrepairsextendbeyondoriginalschedulesorpavementisrepeatedlytornup.WSSCwantstoworkwithyouRegisterwiththeCentralizedBidderRegistrationSystemCBRatwww.cbr-wssc.comandcheckthesiteregularlyforbidopportunities.FY2014MWBEContractPaymentsFY2014MWBEContractAwards20238077MWBE99965604Majority391394729MWBE228579268Majority745802881 12InvestinginourCommunityCOMMUNITYOUTREACHCUSTOMERSERVICEWereThereWhenYouNeedUsCONNECTINGWITHTHECOMMUNITYWSSCscommitmenttoourcommunityisintegraltowhatwedoeverydaytofulfillourmissionofdeliveringqualitywater.Thatswhyweveenhancedoureffortstoconnectwithyou.Checkoutwhatsnewandlearnaboutthetoolsthatarehelpingusimproveourdailyservicetocustomers.WSSCsMobileAppallowsresidentstohelpuspinpointproblemsandresolveissuesfaster.Ifcustomersseewaterrunninginthestreettheycanreportitwithaclickontheirsmartphoneortablet.Theappwilldotheworkofprovidingaspecificlocation.Ifcustomersareconcernedabouttheirwaterusetheycanusetheapptomonitorwaterusebyviewingmeterreadings.CustomerscanpaytheirbillwitheasereceiveservicealertsfortheirneighborhoodandevenreviewWSSCjobpostings.CustomerscanalsoconnectwithWSSConsocialmedia.AnyonecanlikeWSSConFacebookatWSSCWaterorfollowusonTwitterWSSCWaterNews.CustomersandstakeholderscansharecommunityinformationpostpicturesfromWSSCcommunityoutreacheventsandshareenvironmentalandconservationideas.TheresalsoawebtoolonWSSCWater.comthatprovidestargetedinformationforspecificneighborhoodsandcommutingroutes.CustomerscantypeintheiraddressandourinteractivemapInYourNeighborhoodwillprovideup-to-dateinformationonpipelineprojectsfromplanningtodesignandconstruction.OurServiceAlertinteractivemapprovidesasearchfunctiontodiscoveremergencyworkthroughouttheWSSCsystem.ByenrollingintheWSSCCustomerNotificationSystemCNScustomerscanreceiveemailandortextnotificationswhentheresanemergencyorscheduledserviceinterruption.Thousandsofcustomershavealreadysignedupforthisservice.WSSCalsoholdscommunityeventsandmeetingstoengageandinformthecommunity.eEventsWehostandattendeventsthroughouttheyeartoeducateourcommunity.Thisyearatmorethan85eventswemetwithcustomersteachingthemaboutthewatercycletheenvironmentandWSSCservicesandprograms.EventsincludecountyfairscouncilmembereventsconventionstheHispanicFestivalSTEMeventsandWSSCeventssuchastheH2OSummitandAnnualCampfire.eMeetingsHomeownersassociationscivicassociationsandresidentialcommunitiesoftenaskWSSCtoattendmeetingstodiscussupcomingconstructionprojectsandinformresidentsaboutWSSCoperationsandprograms.WSSChasbeenveryhardatworkhereinMartinsAdditionsformanymonths.WSSChasbeendoingawonderfuljobIcontinuetofindeveryoneatWSSCwillingtohelpinanywaythattheycaninanysituation.-JeanSperlingManagerVillageofChevyChaseSylviaAndersonCommunityOutreachCoordinatorprovidescustomerwithinformation. 132014AnnualReportSERVINGOURCOMMUNITYEVERYDAYWSSCprovidessafereliablewaterandwastewaterservicesthatprotectthequalityoflifeforourcommunity.Thatsavaluewebringtoourcustomerseveryday.Tothatendweengageinnumerousoutreachandcustomerserviceeffortstoensurethatweretherewhentheyneedus.eFieldCrewsWorkersInadditiontoourCustomerAdvocateswhoareproactiveintalkingtocustomerswerealwaysoutandabout.Customerscanmeetourmeterreadersinspectorsandutilityservicecrewsinthefieldandcanspeakwithoperatorsinourcontactcenteroverthephone.Thesearethepeoplewhokeepusupandrunning.Ourpeoplearededicatedandtakeprideintheirworkandputinlonghourstoensurethatourcommunityreceivesthewateritneedstothrive.eCustomerAdvocatesWSSCCustomerAdvocatesareoutinthecommunityeveninyourneighborhoodreadytoanswerquestionsadviseyouonupcomingworkandhelpyoudealwithanyissuesorquestionssuchasbillingorwatermainbreaks.eRelationshipBuildingOurIntergovernmentalRelationsOfficeIRObuildsrelationshipswithcitycountystateandfederallawmakersandrepresentsWSSCbeforeelectedbodiesatalllevelsofgovernment.AspartofoutreacheffortswithelectedofficialsIROorganizestoursofWSSCfacilitiestestifiesatvariousagencyhearingsandhostseventssuchastheLegislativeBreakfastinAnnapolisatthebeginningofgeneralassemblyeachyear.WSSCisinyourneighborhoodfixingbreaksreadingmetersandprovidingtopnotchservice.Sen.BenCardinvisitsthePatuxentWaterFiltrationPlanttohighlightneedtoupgradenationswaterinfrastructure.DelegateBonnieCullisonatWSSCstouroftheBi-CountyWaterTunnelscheduledtobeputinservicein2015. 14InvestinginourCommunitySAFETYCONTINUITYProtectingOurWaterOurEmployeesPLANNINGAHEADWeliveinadangerousworldandweneedtobepreparedtocontinuetoprovidecleanwatertothepeopleofthiscommunitynomatterwhatnaturalormanmadedisasterorotherpotentiallyparalyzingeventcouldtakeplace.TothatendprotectingourvitalinfrastructureisakeystrategicpriorityatWSSC.ThisyearWSSCconductedtwokeystudiesinanefforttoassessandimprovetheCommissionsoperationsandprocedures.eContinuityofOperationsPlanCOOPTheContinuityofOperationsCOOPprogramispartofaUnitedStatesfederalgovernmentinitiativetoensurethatagenciesareabletocontinueperformingessentialfunctionsunderabroadrangeofcircumstancesincludingman-madeornaturaldisasters.GuidedbythisnationalpushtoensurethatdisastersdonotsignificantlyimpairourabilitytooperateWSSCundertookanorganization-widestudyandestablisheditsownplan.eVulnerabilityStudyToensurethatourfacilitiesareassecureaspossiblewecontractedwithafirmtoassessareaswhereWSSCcouldbevulnerabletoattackoroutagesthroughoutourfacilitiespipeinfrastructureshorelineandreservoirs.TheCOOPandvulnerabilitystudieswillbeusedtodevelopanupdatedoperationsplanandtoguidefutureconstructionandfacilitiesupgrades.Theseself-assessmentsandstudiesareexamplesofthemanywaysthatWSSCworkstoproactivelyinvestinprotectingbothourwaterandouremployees.FIREPREVENTIONTherearealmost42000hydrantsintheWSSCdistributionsystemplayingavitalroleintheserviceareanotonlyforfirefightingbutalsoforoperationandmaintenanceofthewatersystem.Eachfirehydrantreceivesregularinspectionandmaintenanceonathree-yearrotatingschedule.ToassistlocalfiredepartmentsWSSCdevelopedaspecialmobileappthatdisplaystheexactlocationofhydrantsaswellastheiroperationalstatus. 152014AnnualReportINVESTINGINTHEFUTUREMakingInvestmentsthatMakeaDifferencefromPipestoTechnologyMAKINGCRITICALINVESTMENTSWaterisapreciousresourceonwhichweallrely.ThereisnogreaterexampleofWSSCscommitmenttothecommunitythanthenetworkofpipesthreadedthroughouttheregionbringingthisresourcetoourcustomers.ToensurewaterissafelybroughttoourcustomersWSSCinvestsinmaintainingrepairingandorreplacingpipesaswellasdevelopingandadoptinginnovativeideasandtechnologythatimproveourinfrastructure.Insupportofthismissionapproximately10yearsagoWSSCtookonthedifficulttaskofrepairingorreplacingasnecessaryouraginginfrastructureparticularlythe5600milesofundergroundwaterpipes.Thetotalprogramcostisexpectedtoreach3billion.By202550percentofWSSCspipeswillhavereachedtheendoftheirusefullifespan.Thisisevidencedbytheincreasingnumberofwatermainbreaksandleakswhichtopped2100in2007andmorethan17000inthelastdecade.WSSChasexecutedastrategicplanthathasincreasedthemilesofwatermainreplacementeachyearfromjustahandfultoourcurrentannualtargetofreplacing55mileseveryyear.Andwereexceedingthatgoal.Paralleltothispipereplacementstrategyisa12-yearsewersystemenhancementbroughtonbyaConsentDecreewiththeU.S.EnvironmentalProtectionAgencyEPAtheMarylandDepartmentoftheEnvironmentMDEandseveralenvironmentalgroups.Thisinitiativeissimilartoothersundertakenbyutilitiesacrossthecountrywhereagingsewersystemsrequirerepairandorreplacement.Todatewehavereplacedover127milesofsewermainsandlateralpipessincetheinceptionofthedecreeinDecember2005.Ourinvestmentsininfrastructureimprovementsaremakingadifferenceensuringthatyouhaveaccesstothewateryouneedeachandeverydayandthatcleanwaterisreturnedtotheenvironment.WINNINGAWARDSINWATERFILTRATIONTREATMENTWSSCsfiltrationandtreatmentplantsensurewereprovidingcustomerswithcleanwaterandreturningcleanwatertolocaltributaries.Ouraward-winningWaterFiltrationPlantsWFPproduceanaverageof160milliongallonsofsafecleanwatereverydayprovidingthewaterusedbyWSSCs1.8millioncustomersinMontgomeryandPrinceGeorgescounties.WeoperateandmaintainsixWastewaterTreatmentPlantsWWTPwithacapacitytohandle89milliongallonsofwastewatereachday.WSSCiscommittedtoeProducingcleanwaterthatmeetsallregulatoryrequirementsfordischargingtowatersoftheStateofMaryland.eManagingthebiosolidsgeneratedinthetreatmentprocessinanenvironmentallybeneficialmanner.eOperatingandmaintainingnumerouswastewaterpumpingstationsandrelatedinfrastructuretotransportwastewaterwithoutoverflows.AllofWSSCswastewatertreatmentplantsreceivedPeakPerformanceAwardsfromtheNationalAssociationofCleanWaterAgencies.Theseawardsdemonstrateouremployeescommitmenttotheenvironmentandtoprotectingthehealthofourcustomersandthecommunityweserve.WSSCsPotomacandPatuxentfiltrationplantscontinuetoreceivetheAmericanWaterWorksAssociationAWWAPartnershipforSafeWaterAwardwhichrecognizeswatertreatmentanddistributionsystemsforhigh-qualitywaterdeliveredthroughoutthecommunity.INVESTINGINPIPESTakingCareof11000MilesofPipesWSSCisresponsibleformaintaining11000milesofwaterandsewerpipesthatsthedistancefromWashingtonDCtoEgyptandbackEverydayWSSCmustmonitormaintainrepairandsometimesreplacethesepipesalwaysconsideringthepotentialimpactofourworkonthecommunityandtheenvironment.WereAllAboutPipeseWatermainreconstructionThisyearWSSCreplaced60.36milesofpipeexceedingourgoalof55miles.ThatsnearlyaslongastheentireCapitalBeltway.eSewerreplacementInFY14WSSCReplaced27.28milesofsewerpipes.Replaced12.09milesoflateralsewerpipesexceedingourseven-milegoal.LeadingtheWayAcousticFiberOpticsAFOAcousticFiberOpticsAFOprovideuswithanearlywarningsystemdetectingbreaksorleaksinthelargestpipesinoursystem.WebeganinstallingAFOin2007andwerecurrentlyworkingon36-to48-inchpipeshavingalreadyinstalledthistechnologyinover80milesofourlargepipes. 16InvestinginourCommunityAd-HocCommitteeCompletesWorkCitesWSSCExpertiseWSSCestablishedtheAd-HocCommitteeonLargeDiameterWaterMainstodevelopasetoffullyinformedrecommendationstosubmittoWSSCCommissionersforhowtopreventandmitigatePCCPfailuretodayandinthefuture.ConsistingofrepresentativesfromthecouncilsandexecutiveofficesfrombothcountiesWSSCstaffprivatecitizensandrelatedgovernmentagenciestheAdHocCommitteegainedagreaterunderstandingofrisksinvolvedwithPCCPpipeandWSSCsexpertiseinprovidingsolutionswhilebuildinggreatertrustandcommunicationsamongthedisparateagenciesinvolvedinbothcounties.TheCommissionvotedtoacceptthereportandtorevieweachofthe21recommendations.INVESTINGINTECHNOLOGYWSSCisamajorinnovatorinthedevelopmentanduseofnewtechnology.WereinthesecondyearofWSSCs5-YearITStrategicPlanwhichoutlinesourplantoleveragetechnologytoprovidefirst-ratereliablecustomerservicegreaterbusinessefficiencyandgrowthandeffectivestewardshipoftheenvironment.UsingTechnologytoShareCriticalInformationWSSCisspearheadingtwoprojectstosharecriticalinformationaboutplannedprojectsaswellasreal-timebreakandleakinformationwithkeystakeholders.eAgencyProjectCoordinationToolWSSCinconjunctionwithMontgomeryCountyisservinginaleadroleinamulti-agencyefforttosharedataonfutureprojectstobettercoordinateeffortsbetweenutilitiescountyentitiesandstateagencies.Theprimarypurposeofthecollaborationistoensurethatdiggingupandrepavingroadsiskepttoabareminimum.Nearlyonedozenagenciesareonboardwiththisprojectwhichwillprovideasearchabledatabaseandcorrespondingmaptoensureallpartiesinvolvedareawareofongoingandfutureworkinthearea.eOutageManagementSystemOMSWhenanypartofourwaterdistributionsystemisoutofserviceeitherbecauseofplannedconstructionworkoranemergencyshutdownitcanaffecthundredsofpeople.InanefforttoshareimportantinformationwithemergencyplannersandpublicworksofficialsinbothMontgomeryandPrinceGeorgescountieswecreatedtheOutageManagementSystemOMS.Thisonlineapplicationsendsoutanotificationtotheappropriateofficialswhencriticalassetslargewatermainsstoragetanksorwaterpumpingstationsinourwaterdistributionsystemintheirareaareoutofservice.TheycanthenlogintoOMSfordetailsonthespecificnatureoftheoutageincludingthenumberofresidentsaffectedandtheapproximateamountoftimeitwilltaketoreturnthatassettoservice.TEAMSIncreasingEfficiencywithTechnologyInFY14WSSCimplementedtheTotalEnterpriseAssetManagementSystemTEAMSwhichhelpsusbetterutilizeallofourassetsneededtoproduceanddeliverwatertoourcustomers.TEAMSisreplacingtheexistingpaper-basedtrackingprocesswithafullyautomatedonlinedatabase.TEAMSisbeingrolledoutatourtwowaterfiltrationplantsaswellaswithfieldcrewsworkingtomaintainandrepairourmassivewaterpipesystem.NowinsteadofhavingtofindfoldersinfilecabinetslocatedinaphysicallocationemployeeswhoneedtocheckonthewhereaboutsofspecificassetscanchecktheTEAMSsystemforaninstantaneousanswer.Fieldcrewscaninputworkordersfromtheirmobiledevicesfromajobsiteorascertainthestatusofongoingprojectsanywhereatanytime.Thisimprovementinefficiencywillsavemoneyaswellasimproveourservicebyreducingtheoveralltimeittakestocarryoutandcompleteprojects. 172014AnnualReportForevery100siteutilityplanssubmittedonlinewesave80000paperdrawingsheetstheequivalentoffivetonsofpaperor13trees.ImprovedEfficiencyinLicensingPermittingWevereengineeredourbusinessprocessesforpermittingissuesandreplacedourpermitprocessingsystemwithanewsystemthatprovidesquickeasyaccesstodataandimprovedmoremeaningfulreporting.Thesystemallowspermitapplicantstotrackprojectspermitsinspectionsandlicensesonline.Italsohandlesplumbergasfitterlicensemanagementandcashregisterfeereceiptfunctions.LaunchedinFY13andfullyimplementedinFY14thisnewsystemeImprovescustomerserviceallowingcustomerstocompletemanytasksonlinesuchasinitiatingapplicationsandpayingsomefeesinsteadofvisitingWSSC.eIncreasesWSSCoperationalefficiencybystandardizingandstreamliningmethodsoffilingaccessingandsharingpermittingdocuments.eSavesdevelopersoveramonthstimewaitingforreviewsreducingprocessingtimefrom8-10weeksto2weeks.eProvides247accesstoreviewstatusnowthatWSSCengineersandapplicantscancheckonareviewstatusonlineanytime.eHelpstheenvironmentbyreducingpaperaswellastheneedfordevelopersandengineerstotraveltoWSSCforthereviewprocess.ImprovingConnectivity.IncreasingEfficiency.WSSCimplementedamobileworkforcemanagementinitiativethisyear.WeinstalledwirelessmodemsinfieldvehiclestoprovideourfieldcrewswithimprovedremoteconnectivitytosecureservicessuchasaccesstoWSSCsGeographicInformationSystemGISworkordersemailnetworkresourcesandothersystems.ThisworkforcemanagementinitiativeeImprovesoperationalefficienciesandproductivityforfieldcrewsbyallowingthemtoaccessandmanagecriticalassetdatadirectlyfromthefieldviawirelessmodemsintheirvehiclestohandleissuese.g.locateabreakorshutdownvalves.eImprovescustomerserviceandsafetybyimprovingcommunicationstoaddressproblemsbeforetheyworsen.eImprovesmobilityforfieldcrewsbygivingthemtheabilitytotransportlaptopstohard-to-reachlocationswheretheirvehiclesmaynotbeabletotravel.CrewmemberswhotestedtheMobileWorkforceManagementSystemsaytheresponsetimeisfastereasiertouseandmoreconvenient.Allfieldvehiclesarenowequippedwiththistechnology.InanemergencysituationwhenIneedtofindvalvesordeterminetheexactlocationofapipeconnectiontoourserversiscriticalsaidBillyDoveChiefWaterDistributionOperator.Wereoftenracingtheclocktoshutdownabrokenpipeandeverysecondcounts.Thisnewwirelesscapabilityisabigstepforwardforthecrewsinthefield. 18InvestinginourCommunityTALENTPIPELINEWORKFORCEMANAGEMENTReachingOuttotheCommunitytoBuildaQualityWorkforceENHANCINGOURPROCEDURESSUPPORTINGOUREMPLOYEESWSSCknowsthatthekeytoprovidinggoodservicetocustomersisemployeerecruitmentandretention.Thatswhywehireknowledgeablededicatedemployeestappingintothetalentsoftheresidentsofbothcountiesweserveaswellasregionalandsometimesnationalexpertisetofillkeypositions.Pluswesupportourteambyofferingcareertrainingandeducationalprogramstostrengthentheirknowledgeskillsandoverallwellbeingalongwithotherbenefits.REDUCINGRECRUITMENTTIMEThisyearcontinuingourcommitmenttoenhanceourrecruitmentprocessWSSCimprovedourrecruitmentsuccessratefrom158filledpositionsattheendofFY13to211positionsattheendofFY14.TheaveragetimetofillvacanciesinFY14was58daysadramaticimprovementof75daysinFY13.WewereabletoachievethisbyhiringandtrainingadditionalHRstaffworkingcloselywithhiringmanagersandstreamliningourrecruitmentprocess.OurprocessincludesanewonlineprogramthatmakesiteasierformanagersandHRrecruiterstotrackcandidatesandmovetheprocessforwardmorequickly.OFFERINGOPPORTUNITIESFORPROFESSIONALDEVELOPMENTWSSCprovidesmanyresourcesforouremployeestostrengthenandenrichtheirknowledgeandskills.ThisyearunderanoverallumbrellaprogramcalledStreamInstituteWSSCHRrolledoutaseriesofprofessionaldevelopmentplatformsandresourcesforWSSCemployees.Coursesareofferedontimemanagementmanagementskillsandotherareasintendedtoenhancethequalityofourworkforce.FOCUSINGONEMPLOYEEWELLNESSHappyhealthyemployeesprovidebetterservicetocustomers.WiththatinmindWSSCrolledoutanewemployee-focusedwellnessandemployeeassistanceprogramcalledMyLifewhichoffersmorechoicesforemployeesandsupportsacultureofwell-being.PREPARINGTHENEXTGENERATIONOFWSSCEMPLOYEESWereoutinthecommunityeducatingstudentsaboutwatertheenvironmentandtheroleWSSCplaysinprotectingournaturalresources.Inadditiontomanycommunityeventsandmeetingswealsohostandattendstudent-centeredeventswiththegoalofpromotingenvironmentalstewardshiptothenextgenerationofourplanetscaretakersandbuildingourpipelineoffutureemployeestosupporttheWSSCmission.Someexamplesofouryouth-centeredinitiativesincludeeSTEMCurriculumSciencetechnologyengineeringandmath-relatedcontentdevelopedbyWSSCsFatOilandGreaseFOGUnithasbeenapprovedforintegrationintothePrinceGeorgesCountySchoolSystemcurriculum.WSSCispursuingapartnershipwithscienceteachersinPrinceGeorgesandMontgomerycountiestoprovidecurriculumcontent.eEngineeringAcademyTheacademybeganwitheightstudentsatoneWSSCdepotinPrinceGeorgesCountyandhasgrownintoabi-annualeventattracting25middleandhighschoolstudentsfromeachselectedschool.TheacademylaunchedthisyearinMontgomeryCountytohighdemand.Eightformerattendeesarefurtheringtheiracademiccareersinengineeringorascience-relatedfieldatvariouscollegesanduniversities.ThedayaftertheprogramwascompletedaSaturdayanexcitedEngineeringAcademyattendeeDelonteWestleftavoicemailforWSSC.The18-year-oldseniorfromUpperMarlborosaidTheWSSCprogramtrulyimpactedmylife.InowknowthatIwanttobeameterreaderafterIfinishschool.eInternProgramThisyearWSSCemployed23collegeinternsteachingthemaboutWSSCoperationsandthewaterindustry.InternssupportavarietyofareasfromLaboratoryServicesandPublicAffairstoEngineeringandConstructionandUtilityServices.Theinternshiphelpedmetorefinemygoalsandprovidedtheperfectavenuetotransitionfromthecollegelifetotherealworld.-VickyMuratLaboratoryServiceseScholarshipsWSSCawardstwoannualscholarshipstosupporteducationbuildapipelineoffutureleadersandidentifypotentialtalentforWSSCcareers.05010015020025001020304050607080FY13158positionsfilledFY14211positionsfilledFY1375daystofillpositionsFY1458daystofillpositionsPositionsFilledDaystoFill 192014AnnualReporteSewerScienceInasimulatedlaboratoryataWSSCwastewatertreatmentplanthighschoolstudentscreateandtreatwastewatertoprovideasnapshotofawastewatertreatmentplantoperatorsday.Theprogramincorporatestheimportanceofmathandscienceintodayscareers.eWSSCintheClassroomThisprogramrepresentsacommitmenttoincreasingstudentknowledgeandencouraginginterestinengineeringandthewatercycle.Theprogramengagesmorethan50000studentsannuallyandincludesactivitiessuchasCareerDayScienceSTEMfairstoursoftheWSSCConsolidatedLaboratorythePrincipalforaDayProgramacademicandSTEMcompetitionsannualback-to-schoolfairsandtheannualYMCAThingamajigInventionConvention.eChildrensWaterFestivalThisannualeventbringsmorethan600fourthgraderstoWSSCsBrightonDamtolearnaboutwaterandcultivatestudentsinterestinmathandscience.Hands-onactivitiesteachcuriousmindsaboutconservationwetlandshumanhealthandaquaticlife.CharlesStewartleadsinternsonatouroftheParkwaywastewatertreatmentplant.TradeShopsummerinternperformingacalculationtocompleteatask.IndustrialAssetsManagementinternhardatwork.UtilityServicesinternsworkasateamtocreateaboatthatwillfloatlearninghowcertainmaterialsreacttowater.WSSCvolunteergivesoutWSSCinformationalmaterialswhileinformingastudentaboutprogramsandservices. 20InvestinginourCommunityAWARDSRECOGNITIONNationalAssociationofCleanWaterAgenciesPeakPerformanceAwardsDamascusWWTPPlatinumSenecaWWTPPlatinumParkwayWWTPPlatinumPiscatawayWWTPGoldWesternBranchWWTPGoldHyattstownWWTPGoldLegislativeBlackCaucusofMarylandOutstandingLeadershipAwardJerryN.JohnsonWSSCsGMCEOreceivedtheOutstandingLeadershipAwardfromtheLegislativeBlackCaucusofMaryland.EnvironmentalProtectionAgencyIndividualLeadershipAwardRobertTaylorreceivedtheIndividualLeadershipAwardbytheEPAduringtheClimateLeadershipAwardsCLAceremonyinSanDiegoCalifornia.Mid-AtlanticCouncilofTroutUnlimitedCitizenOrganizationRecognitionAwardBillDoveActingWatershedManagerreceivedtheCitizenOrganizationRecognitionAwardfromtheMid-AtlanticCouncilofTroutUnlimited.2014WendellR.LaDueUtilitySafetyAwardWSSCsSafetyUnitwasawardedtheAmericanWaterWorksAssociationWendallLaDueUtilitySafetyAward.HermesCreativeAwardseInYourNeighborhoodreceivedaGoldAward.eKeepWipesOutofPipesreceivedanHonorableMention.LeadershipMontgomeryAwardWSSCreceivedthePublicSectorAwardfromLeadershipMontgomeryattheorganizations25thAnniversaryCelebrationofLeadershipGala.2014WWOAandCSAWWATri-AssociationConferenceeMartinJohnsonJr.ChiefPlantOperatorSenecaWastewaterTreatmentPlantreceivedtheWaterandWasteOperatorsAssociationWWOAAwardforOutstandingPersonalServicetotheAssociation.eTesfayeSelassieChemistattheConsolidatedLaboratoryreceivedtheLaboratoryAnalystAwardwhichrecognizesindividualsforoutstandingperformanceprofessionalismandcontributionstothewaterqualityanalysisprofession.GFOADistinguishedBudgetAwardWSSCearnedtheGovernmentFinanceOfficersAssociationsGFOADistinguishedBudgetPresentationAwardforthe19thconsecutiveyear.AmericanWaterWorksAssociationPartnershipforSafeWaterPotomacandPatuxentPlantsreceivedthisawardrecognizingwatertreatmentanddistributionsystemsforhigh-qualitywaterdeliveredthroughoutthecommunity.WaterResearchFoundationInternationalLeasdershipAwardMikeWoodcockPrincipalEngineerC.Eng.MIM3forindustryresearchoverthepasttwodecades.PotomacWaterFiltrationPlant. 212014AnnualReportLOOKINGFORWARDPlanningAheadWecontinuetomoveforwardwithourstrategicplanaswelookforwaystobetterserveourcustomersandinvestininitiativesthatbenefitourcommunityandtheenvironment.PartofWSSCscoremissionistoprovideworld-classservicetothecustomersweserve.Recognizingourneedforimprovementinthisareawebroughtinanationallyrecognizedexpertincustomerservicetoconductanassessmentofourcontactcenter.Someoftherecommendationsaresweepingandrequiremajorinitiatives.SomewilltaketimebutourcustomerswillnoticesomechangesinFY15.Wealsohavearesponsibilitytoupdateandupgradethewayweconductbusinessinanefforttocontrolcostsinastrategicmanner.Cost-cuttingdoesnotmeansacrificingahighqualityofworkandwewillcontinuetomaintainindustrystandards.AsmentionedpreviouslyinFY14WSSCbeganimplementationofSupplyChainManagementSCMandearlyresultsindicatesignificantsavings.InFY15WSSCwillmovetowardfullimplementationofSCMwithanexpectationofalargereturnonourinvestmentbetterefficiencyandmorevalueforourcustomersdollars.Whilewevecomealongwaytowardrebuildingandsecuringourundergroundwaterinfrastructurewestillneedamorepredictableandreliablewaytofinancetheseefforts.Likemanyutilitiesacrossthenationwefacelowerwaterconsumptionandinturnlowerrevenueyetcostscontinuetoincreaseandtheneedtorepairandreplacetheaginginfrastructureremains.Wehaveproposedchangestoourbillingstructuretoensurethatwecanpayforinfrastructurerepairsandmaintenancethatarecriticaltoourabilitytoprovidewatertoourcustomers.GuidedbyrecommendationsoftheBi-CountyInfrastructureFundingWorkingGroupthiswillcontinuetobeapriorityfortheCommissioninthecomingyear.WSSCexpectsratestocontinuetorisebuthopefullyatalowerrate.TohelplessenthefinancialburdenonourcustomersinFY15wererequestingpermissionfromtheMarylandGeneralAssemblytoenactaCustomerAssistanceProgramforcustomerswhomightneedassistance.Treatingwaterandwastewaterconsumesatremendousamountofenergy.Infactat2millionpermonthitsoneofourlargestoperatingexpenses.Controllingenergycostsisamajorfactorincontrollingrates.SoWSSCisalwayslookingforefficienciesandotheremergingtechnologiestouselessenergyandfuel.Aspartoftheseeffortsweremovingforwardonaprojectutilizinganaerobicdigestiontoreduceenergyandbiosolidsmanagementcostsatourwastewaterplants.ThisprocesscouldallowWSSCtoloweritsdependenceoncarbon-basedfuelswhilereducingtheamountofsolidsproducedattheplants.Wellessentiallybeabletorepurposeandsellbiosolidsaswellasusemethaneproducedduringtheprocesstoprovidefueltopowertheplant.Weareproudtobeamongthefirstutilitycompaniestousethistechnology.MaintainingandenhancingthehealthoftheChesapeakeBayremainsafederalstateandlocalpriority.Bytheendof2015WSSCwillcompleteonefourmajoreffortstowardscleaningupthebaywhenthelastofourwastewatertreatmentplantswillbeequippedwithEnhancedNutrientRemovaltechnology.Waterisnotonlythenumberonedefenseagainstdiseaseitsaprimaryrequirementtofueleconomicdevelopment.Theconstructionofthe146millionBi-CountyWaterTunnelisalmostcomplete.Thistunnelhousesanew5.3-milewaterpipelinetomeetfuturewaterrequirementsforMontgomeryandPrinceGeorgescounties.ThepipelinewillconnecttwoexistingwatermainsthefirstnearI-270andTuckermanLaneandanotherinRockCreekParkatStoneybrookDriveandBeachDrive.Thenewpipelinescapacitywillbe100milliongallonsofwateradayanditwillbeginflowinginthecomingyear.InvestmentslikethesemakeabigdifferenceinthefuturebyupdatingourinfrastructurewereensuringthatwellbeabletocontinuetoprovideMontgomeryandPrinceGeorgescountieswithsafereliablewaterandwastewaterservicesforgenerationstocome.TheviewfromthebottomofanaccessshaftfortheBi-CountyWaterTunnelwhichrunsfromI-270intoPrinceGeorgesCounty. 22InvestinginourCommunity 14501SweitzerLaneLaurelMaryland20707301-206-WSSC9772www.wsscwater.comWSSCmaintainsandprotects5600acresofthePatuxentRiverwatershedwhichincludestworeservoirsthatprovidedrinkingwatertomanyofourcustomers.WhereWaterMatters