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32014AnnualReportMESSAGEFROMCOMMISSIONCHAIRGeneCounihanChairJuly2013June2014ToOurCustomersEmployeesandValuedStakeholdersFor96yearsWSSChasprovidedlife-givingandlife-savingwaterandwastewaterservicestocustomersinMontgomeryandPrinceGeorgescounties.Improudtobeapartofthisvenerableagencythatinvestsinthecommunitiesweservebyprovidingqualityservicestoourcustomersandbusinesspartnersprotectingourenvironmentrenewingourinfrastructureandeducatingthepublicandyouthaboutoursharedresponsibility.SinceIfirstchairedthisCommissionfouryearsagowevemademanychangesthathaveincreasedourinvolvementintheissuesthatourcommunitiescareabout.OurchallengewassettingafoundationputtingpracticesinplacetohelpWSSCfunctionmoreeffectively.OurfocuswasonblendinginanewGeneralManageraswemovedforwardwithchangewhileensuringthatwecontinuedtoprovideourcustomerswithexcellentservice.Fouryearslaterwevemadetremendousprogress.WewelcomedtwonewCommissionersoursixdedicatedCommissionersarefullyengagedandworkingasateam.WerealsofullyengagedinourStrategicPlananddedicatedtothegoalsthatarenecessarytoexecuteitallwiththemissionofprovidingourcustomerswithcleanreliablewaterinacost-effectivemanner.WSSChasreachedmilestonesinreplacingoursmallwaterpipesandrepairingoursewermainsandlargewatermains.Wehavecompletedtheinstallationofamonitoringsysteminourlargestwatermainsandwillnowworktocompleteimplementationofthisprograminoursmallerpipes.TheCommissionhastakenmanyactionstoinstillpublicconfidenceandensuretransparency.TheWSSCCodeofEthicsestablishedaBoardofEthicsandanEthicsOfficerandrequiresemployeestofileconflictofinterestandfinancialdisclosurestatements.Italsomandateslobbyingdisclosureandethicsinpubliccontracting.TheCommissionhasalsobegunstreamingvideoofitsmeetingsonlineallowingformoretransparency.Awardsarecertainlyoneindicationofsuccessandprogress.WereespeciallyproudofWSSCsoperationalawardswhichrecognizewhatwedoeverydaytocarryoutourcoremissions.LastyearourteamreceivednumerousawardsincludingeSixPeakPerformanceAwardsePublicSectorAwardfromLeadershipMontgomeryeU.S.EnvironmentalProtectionAgencysEPAnationalIndividualLeadershipAwardpresentedtoWSSCsEnergyManagerRobTayloroneofonlytwogiven.Itsalsoimportanttonotethatonceagainforour96thconsecutiveyearwehadnodrinkingwaterviolations.IdliketocomplimentencourageandthankmycolleaguesontheCommissionandallofthehard-workingmenandwomenatWSSCfortheirdedicationtothiscommunity.AlongwithGeneralManagerandCEOJerryJohnsonandonbehalfoftheCommissionersImpleasedtopresentthisyearsannualreportInvestinginOurCommunity.SincerelyGeneCounihanWSSCisanorganizationinthemidstofchangetakingonandmeetingnewchallengesandlivingbyitsvaluesAccountabilityIntegrityandRespectExcellenceIndividualInitiativeEnvironmentalStewardshipandCostAwareness.Allthisandtheyveneverhadadrinkingwaterviolationintheir96-yearhistory.-LeadershipMontgomeryCEOandFounderEstherNewmanGeneCounihan