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2InvestinginourCommunityINTRODUCTIONAtWSSCourcommitmenttoprovidingreliablewaterandwastewaterservicesgoesbeyondthedeliveryofwater.Wereinvestedinthecommunitiesweserveanddedicatedtoprovidingourcustomerswithavitalresourcethatiscriticaltothequalityoftheirlives.ThethemeofthisyearsannualreportisInvestinginOurCommunity.Wereregularpeopledeeplycommittedtoourmission.Andweallstriveforexcellenceintheessentialservicesweprovide.FromleveragingemergingtechnologiestoconserveenergyandresourceswhileprotectingtheenvironmenttoofferingconvenientmobileappsandCustomerAdvocateswholistentoyourfeedbackandconcernswerecommittedtoyouourcustomers.AndwereinvestingoureffortstimeandmoneyincontinuingtoimproveourcustomerserviceandcontributetoeconomicgrowthtobenefitthepeopleofMontgomeryandPrinceGeorgescounties.Wewelcomeyourfeedbackandencourageanycommentsquestionsandideasthatmayhelpusachieveourgoals.MISSIONWeareentrustedbyourcommunitytoprovidesafeandreliablewaterlifesmostpreciousresourceandreturncleanwatertoourenvironmentinanethicalsustainableandfinanciallyresponsiblemanner.VISIONWewillbecometheworld-classproviderofsafereliablewaterandwastewaterservicesthatprotectsqualityoflifeforourcommunity.eCustomersaredelightedwithourexcellentproductsandinnovativeservices.eRelationshipswithourcustomersemployeesandbusinesspartnerssurpassexpectations.eTheenvironmentisimprovingasaresultofourcommitmenttosustainabilityandexcellence.Qualityalways.eEstablished1918eGovernance6Commissioners-3representingMontgomeryCounty3representingPrinceGeorgesCounty.AppointedbyCountyExecutiveseEmployees1600eServiceArea1000squaremileseDrinkingwaterviolations0THEBASICS