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172014AnnualReportForevery100siteutilityplanssubmittedonlinewesave80000paperdrawingsheetstheequivalentoffivetonsofpaperor13trees.ImprovedEfficiencyinLicensingPermittingWevereengineeredourbusinessprocessesforpermittingissuesandreplacedourpermitprocessingsystemwithanewsystemthatprovidesquickeasyaccesstodataandimprovedmoremeaningfulreporting.Thesystemallowspermitapplicantstotrackprojectspermitsinspectionsandlicensesonline.Italsohandlesplumbergasfitterlicensemanagementandcashregisterfeereceiptfunctions.LaunchedinFY13andfullyimplementedinFY14thisnewsystemeImprovescustomerserviceallowingcustomerstocompletemanytasksonlinesuchasinitiatingapplicationsandpayingsomefeesinsteadofvisitingWSSC.eIncreasesWSSCoperationalefficiencybystandardizingandstreamliningmethodsoffilingaccessingandsharingpermittingdocuments.eSavesdevelopersoveramonthstimewaitingforreviewsreducingprocessingtimefrom8-10weeksto2weeks.eProvides247accesstoreviewstatusnowthatWSSCengineersandapplicantscancheckonareviewstatusonlineanytime.eHelpstheenvironmentbyreducingpaperaswellastheneedfordevelopersandengineerstotraveltoWSSCforthereviewprocess.ImprovingConnectivity.IncreasingEfficiency.WSSCimplementedamobileworkforcemanagementinitiativethisyear.WeinstalledwirelessmodemsinfieldvehiclestoprovideourfieldcrewswithimprovedremoteconnectivitytosecureservicessuchasaccesstoWSSCsGeographicInformationSystemGISworkordersemailnetworkresourcesandothersystems.ThisworkforcemanagementinitiativeeImprovesoperationalefficienciesandproductivityforfieldcrewsbyallowingthemtoaccessandmanagecriticalassetdatadirectlyfromthefieldviawirelessmodemsintheirvehiclestohandleissuese.g.locateabreakorshutdownvalves.eImprovescustomerserviceandsafetybyimprovingcommunicationstoaddressproblemsbeforetheyworsen.eImprovesmobilityforfieldcrewsbygivingthemtheabilitytotransportlaptopstohard-to-reachlocationswheretheirvehiclesmaynotbeabletotravel.CrewmemberswhotestedtheMobileWorkforceManagementSystemsaytheresponsetimeisfastereasiertouseandmoreconvenient.Allfieldvehiclesarenowequippedwiththistechnology.InanemergencysituationwhenIneedtofindvalvesordeterminetheexactlocationofapipeconnectiontoourserversiscriticalsaidBillyDoveChiefWaterDistributionOperator.Wereoftenracingtheclocktoshutdownabrokenpipeandeverysecondcounts.Thisnewwirelesscapabilityisabigstepforwardforthecrewsinthefield.