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12InvestinginourCommunityCOMMUNITYOUTREACHCUSTOMERSERVICEWereThereWhenYouNeedUsCONNECTINGWITHTHECOMMUNITYWSSCscommitmenttoourcommunityisintegraltowhatwedoeverydaytofulfillourmissionofdeliveringqualitywater.Thatswhyweveenhancedoureffortstoconnectwithyou.Checkoutwhatsnewandlearnaboutthetoolsthatarehelpingusimproveourdailyservicetocustomers.WSSCsMobileAppallowsresidentstohelpuspinpointproblemsandresolveissuesfaster.Ifcustomersseewaterrunninginthestreettheycanreportitwithaclickontheirsmartphoneortablet.Theappwilldotheworkofprovidingaspecificlocation.Ifcustomersareconcernedabouttheirwaterusetheycanusetheapptomonitorwaterusebyviewingmeterreadings.CustomerscanpaytheirbillwitheasereceiveservicealertsfortheirneighborhoodandevenreviewWSSCjobpostings.CustomerscanalsoconnectwithWSSConsocialmedia.AnyonecanlikeWSSConFacebookatWSSCWaterorfollowusonTwitterWSSCWaterNews.CustomersandstakeholderscansharecommunityinformationpostpicturesfromWSSCcommunityoutreacheventsandshareenvironmentalandconservationideas.TheresalsoawebtoolonWSSCWater.comthatprovidestargetedinformationforspecificneighborhoodsandcommutingroutes.CustomerscantypeintheiraddressandourinteractivemapInYourNeighborhoodwillprovideup-to-dateinformationonpipelineprojectsfromplanningtodesignandconstruction.OurServiceAlertinteractivemapprovidesasearchfunctiontodiscoveremergencyworkthroughouttheWSSCsystem.ByenrollingintheWSSCCustomerNotificationSystemCNScustomerscanreceiveemailandortextnotificationswhentheresanemergencyorscheduledserviceinterruption.Thousandsofcustomershavealreadysignedupforthisservice.WSSCalsoholdscommunityeventsandmeetingstoengageandinformthecommunity.eEventsWehostandattendeventsthroughouttheyeartoeducateourcommunity.Thisyearatmorethan85eventswemetwithcustomersteachingthemaboutthewatercycletheenvironmentandWSSCservicesandprograms.EventsincludecountyfairscouncilmembereventsconventionstheHispanicFestivalSTEMeventsandWSSCeventssuchastheH2OSummitandAnnualCampfire.eMeetingsHomeownersassociationscivicassociationsandresidentialcommunitiesoftenaskWSSCtoattendmeetingstodiscussupcomingconstructionprojectsandinformresidentsaboutWSSCoperationsandprograms.WSSChasbeenveryhardatworkhereinMartinsAdditionsformanymonths.WSSChasbeendoingawonderfuljobIcontinuetofindeveryoneatWSSCwillingtohelpinanywaythattheycaninanysituation.-JeanSperlingManagerVillageofChevyChaseSylviaAndersonCommunityOutreachCoordinatorprovidescustomerwithinformation.