21 With many options for getting care, how do you choose? This chart can help you understand where to go for what -- and how you can save money. NurseLineSM NurseLineSM connects you with registered nurses 24/7: 1-877-440-0547. • Choosing appropriate medical care • Finding a doctor or hospital • Understanding treatment options • Achieving a healthier lifestyle • Answering medication questions Virtual Visit A virtual visit lets you see a doctor via your smartphone, tablet or computer. • Allergies • Bladder infections • Bronchitis • Cough/colds • Diarrhea • Fever • Pink eye • Rashes • Seasonal flu • Sinus problems • Sore throats • Stomach aches $ Convenience Care Clinics Visit a convenience care clinic when you can’t see your doctor and your health issue isn’t urgent. These clinics are often in stores. • Common infections (e.g. strep throat) • Minor skin conditions (e.g. poison ivy) • Vaccinations • Pregnancy tests • Minor injuries • Ear aches $$ Primary Care Physician Go to a doctor’s office when you need preventive or routine care. Your primary doctor can access your medical records, manage your medications and refer you to a specialist, if needed. • Checkups • Preventive services • Minor skin conditions • Vaccinations • General health management $$ Urgent Care Urgent care is ideal for when you need care quickly, but it is not an emergency (and your doctor isn’t available). Urgent care centers treat issues that aren’t life threatening. • Sprains • Strains • Small cuts that may need a few stitches • Minor burns • Minor infections • Minor broken bones $$$ Emergency Room The ER is for life-threatening or very serious conditions that require immediate care. This is also when to call 911. • Heavy bleeding • Large open wounds • Sudden change in vision • Chest pain • Sudden weakness or trouble talking • Major burns • Spinal injuries • Severe head injury • Breathing difficulty • Major broken bones $$$$ NurseLineSM is for informational purposes only. Nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor’s care. NurseLine services are not an insurance program and may be discontinued at any time. Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations. Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. 100-17154 10/15 ©2015 United HealthCare Services, Inc. Right care. Right place. Right savings. Where to get care What it is Type of Care Cost UHCEW756326-000 No additional cost With many options for getting care, how do you choose? This chart can help you understand where to go for what -- and how you can save money. NurseLineSM NurseLineSM connects you with registered nurses 24/7: 1-877-440-0547. • Choosing appropriate medical care • Finding a doctor or hospital • Understanding treatment options • Achieving a healthier lifestyle • Answering medication questions Virtual Visit A virtual visit lets you see a doctor via your smartphone, tablet or computer. • Allergies • Bladder infections • Bronchitis • Cough/colds • Diarrhea • Fever • Pink eye • Rashes • Seasonal flu • Sinus problems • Sore throats • Stomach aches $ Convenience Care Clinics Visit a convenience care clinic when you can’t see your doctor and your health issue isn’t urgent. These clinics are often in stores. • Common infections (e.g. strep throat) • Minor skin conditions (e.g. poison ivy) • Vaccinations • Pregnancy tests • Minor injuries • Ear aches $$ Primary Care Physician Go to a doctor’s office when you need preventive or routine care. Your primary doctor can access your medical records, manage your medications and refer you to a specialist, if needed. • Checkups • Preventive services • Minor skin conditions • Vaccinations • General health management $$ Urgent Care Urgent care is ideal for when you need care quickly, but it is not an emergency (and your doctor isn’t available). Urgent care centers treat issues that aren’t life threatening. • Sprains • Strains • Small cuts that may need a few stitches • Minor burns • Minor infections • Minor broken bones $$$ Emergency Room The ER is for life-threatening or very serious conditions that require immediate care. This is also when to call 911. • Heavy bleeding • Large open wounds • Sudden change in vision • Chest pain • Sudden weakness or trouble talking • Major burns • Spinal injuries • Severe head injury • Breathing difficulty • Major broken bones $$$$ NurseLineSM is for informational purposes only. Nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor’s care. NurseLine services are not an insurance program and may be discontinued at any time. Virtual visits are not an insurance product, health care provider or a health plan. Unless otherwise required, benefits are available only when services are delivered through a Designated Virtual Network Provider. Virtual visits are not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times or in all locations. Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates. Administrative services provided by United HealthCare Services, Inc. or their affiliates. 100-17154 10/15 ©2015 United HealthCare Services, Inc. Right care. Right place. Right savings. Where to get care What it is Type of Care Cost UHCEW756326-000 No additional cost