Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 3818 If you think you may be experiencing a medical emergency, call 911. Advice is just A phone cAll AwAy If you need help determining what type of care you need, you can call an advice nurse at any time. Advice nurses are registered nurses who are specially trained to help assess medical problems and provide advice over the phone, when medically appropriate. They can often resolve a minor concern or advise you about what to do next, including making a same-day or next-day immediate appointment (numbers below). A representative will schedule a same-day appointment with your doctor or a doctor at a Kaiser Permanente urgent care center. If an immediate appointment is not available, or you are not near a Kaiser Permanente urgent care center, you may be directed to an affiliated network urgent care center. Washington metro area 703-359-7878 703-359-7616 (TTY) Outside Washington metro area 800-777-7904 (toll free) 800-700-4901 (TTY) Please remember to call the appointment/advice line for a check-in time before coming to any of the medical centers or urgent care centers. whAt is the difference between urgent cAre And emergency services? Urgent care services are those required because of a sudden illness or injury, which requires prompt attention but is not of an emergent nature. Examples of conditions that might require urgent care include, but are not limited to: • sprains • high fevers • minor burns • ear infections • frequent/burning urination • cuts and lacerations • upper respiratory symptoms Emergency services are those provided for the sudden onset of a medical condition 1) that manifests itself by symptoms of sufficient severity (including severe pain) and 2) that the absence of immediate medical attention could reasonably be expected by a prudent layperson (one who possesses an average knowledge of health and medicine) to result in: • placing the patient’s health in serious jeopardy • serious impairment to bodily functions • serious dysfunction of any bodily organ or part • serious jeopardy to the health of the mother and/or fetus, in the case of a pregnant woman Este documento contiene información importante sobre nuestros servicios de atención urgente y lo que hay que hacer en caso de una emergencia. Para más información, por favor llame a Servicios para Miembros de Kaiser Permanente al 301-468-6000. Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. 2101 East Jefferson Street, Rockville, MD 20852 10321_UrgentCare_M_fl 5/14/10–5/14/11 kp.org service if you understand what type of care you need when you are sick or injured. When to seek urgent care at kaiser Permanente If you think you may be experiencing a medical emergency, call 911. Advice is just A phone cAll AwAy If you need help determining what type of care you need, you can call an advice nurse at any time. Advice nurses are registered nurses who are specially trained to help assess medical problems and provide advice over the phone, when medically appropriate. They can often resolve a minor concern or advise you about what to do next, including making a same-day or next-day immediate appointment (numbers below). A representative will schedule a same-day appointment with your doctor or a doctor at a Kaiser Permanente urgent care center. If an immediate appointment is not available, or you are not near a Kaiser Permanente urgent care center, you may be directed to an affiliated network urgent care center. Washington metro area 703-359-7878 703-359-7616 (TTY) Outside Washington metro area 800-777-7904 (toll free) 800-700-4901 (TTY) Please remember to call the appointment/advice line for a check-in time before coming to any of the medical centers or urgent care centers. whAt is the difference between urgent cAre And emergency services? Urgent care services are those required because of a sudden illness or injury, which requires prompt attention but is not of an emergent nature. Examples of conditions that might require urgent care include, but are not limited to: • sprains • high fevers • minor burns • ear infections • frequent/burning urination • cuts and lacerations • upper respiratory symptoms Emergency services are those provided for the sudden onset of a medical condition 1) that manifests itself by symptoms of sufficient severity (including severe pain) and 2) that the absence of immediate medical attention could reasonably be expected by a prudent layperson (one who possesses an average knowledge of health and medicine) to result in: • placing the patient’s health in serious jeopardy • serious impairment to bodily functions • serious dysfunction of any bodily organ or part • serious jeopardy to the health of the mother and/or fetus, in the case of a pregnant woman Este documento contiene información importante sobre nuestros servicios de atención urgente y lo que hay que hacer en caso de una emergencia. Para más información, por favor llame a Servicios para Miembros de Kaiser Permanente al 301-468-6000. Kaiser Foundation Health Plan of the Mid-Atlantic States, Inc. 2101 East Jefferson Street, Rockville, MD 20852 10321_UrgentCare_M_fl 5/14/10–5/14/11 kp.org Sometimes you’re not sure whether your medical condition requires urgent or emergency care. You may also be spending more money visiting the emergency room when urgent care is where you should go. You can get better service if you understand what type of care you need when you are sick or injured.