Refund Hearings

Division II of the Public Utilities Article of the Annotated Code of Maryland authorizes our Refund hearings, the final WSSC appeals process. At the hearing, you or your legal representative may testify to the merits of your refund claim. You may also call witnesses, cross-examine any witnesses WSSC calls, offer evidence, and present summation and argument. Legal representation is optional. A written decision will be mailed to you within approximately 60 days of the hearing.

If you have PAID your bill but believe you are entitled to a refund, first discuss your concerns with our Customer Service Advisors.  Our Advisors are available Monday through Friday, 7:30 a.m. to 7:00 p.m. at 301-206-4001, or toll free at 1-800-634-8400.  If you prefer, you can also contact us via facsimile at 301-206-7013 or email at cust-services@wsscwater.com.  After our staff explains the billing, if you are still dissatisfied, you may request a Refund Hearing Request Form.    Please complete and mail the form to the WSSC Corporate Secretary, 14501 Sweitzer Lane, Laurel, Maryland 20707

The claimant has the burden of establishing an entitlement to any refund. Therefore, please explain your reason for requesting a hearing and include all information/documentation pertinent to your dispute.  WSSC staff cannot complete the form on your behalf, interpret your dispute, or calculate your disputed amount.  Incomplete forms will be returned

Please Note:

  • You must request a refund hearing within three years from the date of the payment you want refunded or your claim will be automatically denied under the Annotated Code of Maryland.
  • A request for a refund hearing forum is only appropriate for bills that have been paid. Our Dispute Resolving Board reviews disputes involving unpaid charges.
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