Online bill payment is WSSC’s initiative to become more environmentally friendly through electronic or paperless billing. The program provides customers the option of suppressing paper statements and electing to receive email notifications when the bill is available for viewing.
When paying an e-Bill, you must pay by check, also known as ACH, or an electronic check. If you prefer to pay with a credit card, please use the “Quick Payment Options” link in the Customer Portal. There is a fee associated with credit card payments.
Yes, you have the ability to view your current bill as well as 12 months of previous bills that will accumulate from the time you enroll. If you do not have 12 months of bills available for viewing, please use the “View Payment History” link in the Customer Portal.
You can choose to pay now, schedule a future payment, or set up automatic payments. Please ensure your payment is scheduled prior to the bill due date to avoid a 5% late fee.
E-Z Pay Customers Please Note: If you are currently enrolled in WSSC’s E-Z Pay direct debit program, please contact us at firstname.lastname@example.org or 301-206-4001, to cancel this service BEFORE you sign-up for online bill payment program. If you enroll in online bill payment program without canceling E-Z Pay direct debits first, your bank account will be automatically debited for the same bill TWICE.
Normally, these two amounts (appearing on your bill as “Total Current Charges” and “Total Account Balance”) are the same. However, in some cases, when there is an overpayment (credit) or an outstanding unpaid balance (remaining from a previous bill), they may be DIFFERENT! To avoid overpayments, late fees and/or collection activity, please double check your bill each quarter to ensure you are paying the correct amount.
No, if you have a current unpaid bill reflected on your account at the time you enroll in online bill payment, please use the “Pay Now” feature. Future bills will be paid automatically using the options you select when setting up Auto Pay.
Yes, your “Pay Now” payment will post to your account within minutes of your completed transaction. If your water service has been disconnected, please call us at 301-206-4001.
Yes, you can set a payment limit, which can be changed (increased/decreased) or cancelled at any time.
Payments through your checking account are not authorized if your WSSC account is in a “cash only” status. In that case, customers can pay their bill with a credit card using our Quick Payment Options in the Customer Portal. There is a fee associated with credit card payments
Yes, you must enroll in the online bill payment program to use this service.
Activation can take up to one billing cycle. After you sign up, an email will be sent when e-Bill is activated.
Yes, you can cancel at anytime by going into the Account Management area of the site and deleting the account.
No, only one user per billing account is allowed to register.