WSSC Water is Here to Help

Customer Service Advisors Are Ready to Assist Financially Struggling Customers

| News Release

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS

FOR IMMEDIATE RELEASE

Maryland’s Largest Water Utility Pours $3.2 Million into Affordability Programs
to Help Pay Higher Water Bills Due to Covid-19

**Customer Alert: Got an Estimated Bill? Find Out What to Do**

Laurel, Md. – June 15, 2020 – WSSC Water is urging customers facing higher than normal water bills, or those who have questions about estimated bills - all due to Covid-19 - to contact them to get the help they need and deserve. Due to stay-at-home orders, Montgomery and Prince George’s County residents have been using more water: more hand washing, toilet flushing, laundry and dish washing – thereby impacting water bills. And because WSSC Water suspended in-home meter reading to help protect public and employee health, more customers will receive estimated bills. Caring and compassionate customer service advisors stand ready to answer billing-related questions, work one-on-one with customers to establish convenient payment plans and offer financial assistance through a variety of programs.

“All of us at WSSC Water understand the emotional, physical and financial stress this global health and financial crisis has had on our community,” said WSSC Water General Manager Carla A. Reid. “Covid-19 has changed how much water our customers use on a daily basis and the added stress of a high bill can be difficult to manage. We know many customers will have questions about their bills, including those that receive estimated bills. We want our customers to know that we are here to help.”

Here to Help: Water Affordability

Because of the pandemic’s economic impact, WSSC Water included an additional $324,000 from the current budget to help more customers struggling to pay their water and sewer bills – for a total of $3.2 million in their upcoming Fiscal Year 2021 budget. To learn more about WSSC Water’s assistance programs, visit the assistance page. Eligibility requirements do apply.

“We are committed to making water and sewer bills more affordable,” added Reid. “I encourage all customers who need financial assistance to reach out to us.”

At the onset of this pandemic, WSSC Water took proactive steps to help customers and protect public health by suspending all water service shutoffs and waiving late fees. These customer-assistance measures continue.

Here to Help: Estimated Bills

To protect public health during this crisis, WSSC Water suspended non-emergency, in-home work, which includes reading inside meters. As a result, more customers will receive estimated bills based on prior year’s usage during the same billing period. WSSC Water is asking customers that received an estimated bill, and have an inside water meter, to provide the actual reading so the account can be updated. Customers can learn how to locate their water meter and submit the actual reading to WSSC Water here.

An actual meter reading allows customers to better manage their water use and can determine if they have a leak. Undetected water leaks can lead to very high bills.

Here to Help: Water-Saving Tips

At the onset of this pandemic, WSSC Water took proactive steps to help customers and protect public health by suspending all water service shutoffs and waiving late fees. These customer-assistance measures continue. For months, WSSC Water has also been providing water-saving tips to customers knowing their in-home usage would increase.

Here are several ways customers can save water now and save money on their bill:

  • Turn off the faucet to lather and scrub when washing hands
  • Take shorter showers
  • Use the dishwasher instead of washing dishes by hand
  • Find and repair any leaks
  • Toilet leaks are the most common cause of high-water bills. Check out this video to help detect one of these silent, but expensive, leaks.

Here to Help: Contact Us

Please visit wsscwater.com/heretohelp for more information. Customer service advisors are available 7:30 a.m.–7:00 p.m., Monday–Friday, and can be reached at 301-206-4001 or by email at customerservice@wsscwater.com.

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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