WSSC Water Hosting Virtual Public Hearings on Planned Advanced Metering Infrastructure Project

Public Invited to Watch Livestream Meeting and Provide Input via Call-In Number

| News Release



Laurel, Md. – September 21, 2020 – WSSC Water will hold two virtual hearings on plans to modernize operations to better serve customers by implementing the Advanced Metering Infrastructure (AMI) project. The public is invited to watch the livestream directly from the WSSC Water website and call in to offer comments.

AMI technology enables water meters to communicate water usage information wirelessly using radio or cellular technology. With AMI, customers can better manage water usage and protect against high bills. Through a user-friendly portal, customers will have more control over their water use, thereby reducing bills and saving money. From an environmental perspective, WSSC Water will decrease its carbon footprint due to a reduction in the number of trucks needed to manually read meters. All existing meter readers will be retrained, so no jobs will be lost.

Public Viewing / Participation Details

Tuesday, September 29, 2020 – 6:30 p.m.

Watch: Virtual meeting will be broadcast live for public viewing
Call-in number to provide comment: 1-240-800-7929 / Conference ID: 109 697 170#

Wednesday, September 30, 2020 – 6:30 p.m.

Watch: Virtual meeting will be broadcast live for public viewing
Call-in number to provide comment: 1-240-800-7929 / Conference ID: 783 785 467#

Please note the following:

  • No video will play via the virtual links until the meetings start at 6:30 p.m.
  • If stakeholders only want to watch the meeting, they do not need the call-in number.
  • The public comment period will start after opening remarks and a brief presentation on AMI – around 6:45 p.m.
  • Those wanting to speak should watch the meeting to know when it’s time to call.
  • When calling in to speak, please turn down the computer sound to avoid audio issues.
  • If you decide to speak at one hearing, you do not need to call in to speak at the other hearing.
  • Members of the public will have three minutes to speak.

While the project is in the planning phase, WSSC Water encourages customers to learn more about the many benefits this innovative technology will provide by visiting The webpage includes frequently asked questions, an independent study of potential health impacts, a video on the history of WSSC Water meter reading, additional resources and a page devoted to detailing public feedback received to date. 

Those unable to call in, who would like to provide comments, should submit them in writing to WSSC Water’s Communication and Community Relations Office at 14501 Sweitzer Lane, Laurel, MD 20707 or, by email to by noon on October 12, 2020.

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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