WSSC Assists Federal Workers Impacted by Ongoing Government Shutdown

Maryland’s Largest Water Utility Suspends Service Shutoffs and Waives Late Fees

| News Release



Laurel, Md. – January 10, 2019 – In an effort to assist federal workers struggling to make ends meet as the government shutdown hits 19 days, WSSC today announced it will suspend all water service shutoffs to ensure safe, clean water continues to flow to customer’s homes. Additionally, the state’s largest water utility serving 1.8 million residents in Montgomery and Prince George’s counties will waive late fees and work one-on-one with customers impacted by the shutdown to establish convenient payment plans.

“Today’s announcement is made out of compassion for our customers struggling to pay their bills as the federal government shutdown continues,” said WSSC Commission Chair T. Eloise Foster, speaking on behalf of the WSSC Board of Commissioners. “We are happy to offer assistance to our customers in this time of need.”

“Continuing to provide essential water and wastewater services will ensure the health and well-being of those WSSC customers impacted by this shutdown,” said WSSC General Manager and CEO Carla A. Reid. “I’m hopeful these assistance measures will provide relief to customers worrying about when they will get paid.”

In addition to these new assistance measures targeted to customers impacted by the federal shutdown, WSSC offers a variety of affordability programs to help customers in need. Customers are encouraged to contact WSSC and speak with a representative at 301-206-4001 or 1-800-828-6439 to discuss their specific situation. Existing customer affordability programs include:

The Water Fund

The Water Fund provides a maximum of $300 annually to help residential customers who are experiencing financial hardship pay their WSSC bills. The Salvation Army in Prince George’s and Montgomery counties administers The Water Fund. For More Information:


Customers already enrolled in the Office of Home Energy Program (OHEP) qualify for CAP, which waives the Account Maintenance and Infrastructure Investment fees. Customers only pay for their water and sewer usage. For more information:

The Bay Restoration Fund Financial Hardship Exemption Program

This program waives the state-mandated Bay Restoration Fee. To qualify for the exemption, customers must be certified by OHEP or meet certain criteria. If you qualify for WSSC’s CAP program, you automatically qualify for this exemption. For more information:

HomeServe Cares is a fund administered by HomeServe USA to aid qualifying WSSC customers faced with a plumbing emergency who do not have a HomeServe service plan or the necessary funds to cover emergency home repairs. Under the program, emergency repairs are made at no cost to the homeowner. For more information:

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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