CUSTOMER ALERT: Water Storage Exercise Underway
Low Water Pressure Expected in Southern Prince George’s County
OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS
FOR IMMEDIATE RELEASE
Customers May Experience Temporary Discolored Water
Laurel, Md. – February 12, 2019 – A water storage exercise, which began at 8 a.m. today, will affect areas around Accokeek, Clinton and Brandywine in southern Prince George’s County. The exercise will last for several hours and may cause temporary low pressure and discolored water for customers in the green section of this map.
WSSC water quality experts assure customers living in the impacted areas that the water will continue to meet all Safe Drinking Water Act standards. WSSC staff is closely monitoring pressure and water supply levels and will continue to do so throughout the exercise. The Prince George’s County Fire/EMS Department is aware of the exercise. In the event of a fire or other emergency requiring full water pressure in this area, WSSC will immediately end the exercise and restore water service to full pressure.
WSSC is conducting this exercise in advance of future work to connect two large water mains together. The connection of these mains, which is part of the Maryland Department of Transportation State Highway Administration’s MD 4 at Suitland Parkway Interchange Project, will require WSSC to temporarily limit the flow of water into this area to safely allow this work to be completed. The exercise will determine how long water in nearby storage tanks can provide the necessary flow to meet demand while the water mains are out of service to safely make this connection. No date has been set for the water main connection project. WSSC will alert customers living in this area prior to the actual work taking place.
WSSC customers do not need to store water or take any other water-related precautions during this exercise.
WSSC apologizes for the inconvenience of temporary low pressure and discolored water that may occur. WSSC will issue alerts via its Customer Notification System (CNS), and through the news/social media, when the exercise is over and full pressure has been restored. In the event of discolored water, customers should follow WSSC’s flushing guidelines AFTER full pressure has been restored. If customers continue to experience discolored water after following these guidelines, they can contact WSSC’s Emergency Call Center 24/7 at 301-206-4002 or email firstname.lastname@example.org.
WSSC customers are encouraged to sign up for CNS here, which sends important water service information via text or email.
WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.