Attention: Customer Service Center closed: Friday, June 28, noon to Tuesday, July 2, 8:00 am

Customers should plan ahead for business needs

| News Release



WSSC prepares to launch new billing system this weekend   -  en Español

Laurel, Md. – June 24, 2019 – WSSC is improving and modernizing the way we approach customer service with a bill that is easier to understand and a new, modern and simplified rate structure. To implement the enhancements, we are launching a new billing system that will require the closure of our Customer Service Center for normal business operations starting at noon on Friday, June 28 through Monday, July 1. There will be no Customer Service Center agents available by phone or email during this time, as WSSC staff will be preparing to transition to the new system. We will resume taking calls on Tuesday, July 2 at 8:00 am.

During this transition, customers should know that WSSC will suspend water service shutoffs.

For water/sewer emergencies only, please email or call 301-206-4002.

What's Not Available?

  • Online Bill Pay (see alternatives)
  • Interactive Voice Response System (IVRS) (see alternatives)
  • Self-Service Kiosk
  • Starting/Stopping Service
  • WSSC Cashier Window (see alternatives)
  • WSSC Mobile App

What's My Alternative? (see Pay My Bill)

  • Night Deposit Box
  • Pay Near Me
  • Mail a Check

What's Available?

With the exception of the Customer Service Center agents and Cashier window, WSSC will be open and operating regular business hours.

  • Credit Union
  • ePermitting
  • Permit Services Counter
  • Supplier Portal

What May Not Be Available?

  • Cross Connection Test Reports
  • Fire Hydrant Painting Console
  • Watershed Permits  (may purchase in person at Brighton Dam)
  • Plumbing Cards

Check the WSSC website, Twitter (@WSSCWaterNews) and Facebook for updates throughout the weekend.

We apologize for the inconvenience and thank you for your patience.

Thank you for being a valued customer.

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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