UPDATE - January 19 - 8:15 am: WSSC Working 24/7 to Repair High Volume of Water Main Breaks
OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS
FOR IMMEDIATE RELEASE
Laurel, Md. – January 19, 2018 - 8:15 AM: WSSC crews and contractors are working around the clock to repair a large number of broken water mains throughout Montgomery and Prince George’s counties caused by prolonged record-breaking cold temperatures. The goal is to restore service as quickly as possible, but the high volume of breaks means crews must prioritize repairs based on factors such as safety, number of customers affected and impact to major roadways. Because some breaks may take longer to repair, WSSC asks customers for their patience and understanding. As of 8:15 am today (1/19/18), WSSC has 12 breaks throughout both counties that need to be repaired:
Montgomery County: 5
- 3 currently being repaired
- 2 holding for next available crew
Possible breaks to be inspected: 2
Prince George’s County: 7
- 4 currently being repaired
- 3 holding for next available crew
Possible breaks to be inspected: 0
WSSC crews repair nearly 1,800 water main breaks each year, with the vast majority of them - approximately 1,200 - occurring between November and February. Nearly 40 percent of WSSC water mains are more than 50 years old. With such a large water distribution network spanning both counties, customers are encouraged to report water main breaks and leaks as quickly as possible.
There are three simple ways to report a break:
- Call WSSC’s 24/7 Emergency Call Center at 301-206-4002
- Email WSSC’s 24/7 Emergency Call Center at firstname.lastname@example.org
- Use WSSC’s Mobile App
The “Report a Problem” feature on WSSC’s Mobile App allows customers to easily snap a picture of water and sewer problems and send it directly to the Emergency Call Center. The application uses GPS to pinpoint the location of the image, which allows WSSC dispatchers to send an inspector to the location.
For information about flushing your home plumbing pipes after a water main break, please go to https://www.wsscwater.com/flushing
For more information on WSSC’s #WinterReady plans, including a video on how to locate the main water shutoff valve in your home, visit: www.wsscwater.com/winterready.
For 100 years, WSSC has proudly served the citizens of Prince George’s and Montgomery counties – providing drinking water that has always met strict Safe Drinking Water Act standards and protecting the environment through vital water resource recovery services. Our vision is to be THE world-class water utility, where excellent products and services are always on tap.