Attn Customers: IVRS Bill Payment Issues

| News Release

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS

FOR IMMEDIATE RELEASE

WSSC is currently experiencing issues with the bill payment system.  We are diligently working to resolve the matter.  The Interactive Voice Response System is available 24-hours a day to place an extension on your account.  During regular business hours a Customer Service Advisor will be happy to place the extension for you.  We apologize for any inconvenience this has caused. 

At this time customers cannot make payments via the IVR until the issue has been resolved.  Alternative options include the WSSC lobby and Global Express stations found in grocery stores; as well as 5-day payment extensions without penalties. Thank you.

Established in 1918, today WSSC is among the largest water and wastewater utilities in the nation. We proudly serve the 1.8 million residents of Prince George’s and Montgomery counties, providing life’s most precious resource. WSSC drinking water has always met or exceeded federal standards.

 

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