WSSC to Estimate Customer Bills Due to Difficulty Reading Meters in Aftermath of Recent Blizzard

| News Release

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS

FOR IMMEDIATE RELEASE

Laurel – February 9, 2016 – The recent blizzard, which left many outside meters covered in snow and remote reading devises inaccessible, has caused a significant delay in WSSC’s regular meter reading schedule. As a result, many residential customers will receive estimated bills. Additionally, the billing period will be 10 days longer than usual and may result in approximately 100,000 of WSSC’s 430,000 residential customers receiving higher than normal bills.

 

Customers affected will get a notification on their bill. Customers, who receive paper bills in the mail, will also receive a special billing insert. All affected customers will be given a 45-day due date extension. 

 

An estimated bill, which is labeled as such, is based on each customer’s average daily consumption (ADC) during the same time last year. Customers should pay the estimated charges. During the next billing cycle, when WSSC can take an actual meter reading, the account will be reconciled with the customer being charged only for the water actually used during the extended billing cycle. 

 

Inside meter customers can receive an actual bill sooner by providing a meter reading. The inside water meter is usually located near the hot water heater or washer and dryer. It is read from left to right and the 7- or 8–digit reading includes one stationary zero. The reading can be submitted by calling our 24/7 Interactive Voice Response System (IVRS) at 301-206-4001. Customers should have their account number available when submitting the reading. Check out our How to Read Your Water Meter video for more details.

 

Some of our customers' water meters are located outside, under the ground. For safety reasons, customers should not attempt to access these meters.

 

If customers believe the estimates appear too high, they may discuss their concerns with our Customer Relations Staff at 301-206-4001, 1-800-634-8400 or TTY 301-206-8345, 7:30 a.m. to 7:00 p.m., weekdays.  Customers can also email us at

Cust-Relations@wsscwater.com

 

For more information, visit wsscwater.com/wintermetering or call 301-206-4001.

For 100 years, WSSC has proudly served the citizens of Prince George’s and Montgomery counties – providing drinking water that has always met strict Safe Drinking Water Act standards and protecting the environment through vital water resource recovery services. Our vision is to be THE world-class water utility, where excellent products and services are always on tap.

 

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