WSSC Ready for First Major Snow Storm of 2016

Utility Provides Homeowners with Simple Steps to Prepare

| News Release



Laurel – January 20, 2016 – As the region braces for the first major storm of the season, WSSC is deploying all necessary steps to prepare for the forecasted weather.

While snow storms do not necessarily increase the number of water main breaks in our system, road conditions may cause logistical and safety challenges for our field crews. This could mean longer service disruptions than normal in the event of a needed emergency repair. 

WSSC is preparing for the storm in the following ways:

  • Keeping and maintaining the water distribution system as full as possible during the storm.
  • Updating the emergency contact list for our electrical suppliers in the event of a power outage at vital facilities.
  • Testing and topping off mobile equipment including generators to provide temporary power if an outage occurs.
  • Fully stocking warehouses with emergency supplies.
  • Placing additional personnel strategically throughout Montgomery and Prince George’s counties.
  • Readying snow removal and salting equipment at key locations.

Should customers encounter water service issues during the storm they should call our Emergency Call Center at 301-206-4002 or email

In the event weather conditions affect WSSC operations, we will inform the media and provide updates. Customers can stay updated via our website, social media and through the WSSC Mobile App.

While WSSC does not maintain the pipes on private property, there are steps homeowners can take to lessen the impact on the pipes in their homes during the winter months.

  • Tightly close doors and windows to the outside.
  • Turn off water to outside faucets.
  • Insulate outside walls, pipes and water meters. Consult with your plumber or hardware store about proper materials.

Additionally, be prepared in case of frozen pipes or a longer than normal period of time without water service.

  • Open the cold water faucet closest to the pipe to relieve pressure and reduce chances of pipe breakage.
  • Do NOT use a blow torch to thaw the pipe. Instead try a hair dryer.
  • Have extra water on hand. At least one gallon a day per person (more if you have pets).
  • Fill clean containers with WSSC tap water.
  • Fully charge cell phones and update important contact information.

Property owners are responsible for their own pipes. If you are unsure if you have a frozen or broken pipe WSSC recommends homeowners call a registered plumber.

For more information and additional tips watch our winterizing video and visit  

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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