WSSC Crews Maneuver Through Snow During Water Main Repairs

Customers May Experience Longer Repair Times and Water Disruptions and Ask for Their Patience and Understanding

| News Release

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS

FOR IMMEDIATE RELEASE

Laurel – January 26, 2016 – Coming out of the record snow storm over the weekend, which registered an estimated 20 to 30 inches of snow across both Montgomery and Prince George’s counties, WSSC emergency crews have been encountering the same snow covered streets and obstacles as residents.

While the snow does not typically cause an increase in water main breaks on our system, road conditions have caused logistical and safety challenges for our responding crews. We are currently responding to and repairing 33 water main breaks and leaks with residents reporting about three dozen more that have not yet been confirmed.

We understand snow storms may create a list of snow-related frustrations, but want to be sure water service is not one of them. WSSC crews are doing everything they can to safely reach and remove any snow en route to and at each repair location. We ask our customers for their patience and understanding as we work to repair each break as soon as possible.

If customers experience or see any water issues, we have three ways to report them:

Customers can stay informed of any emergency water disruptions by using our Customer Notification System and can track repairs on our In Your Neighborhood Map on the WSSC homepage.

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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