HomeServe to Provide WSSC Customers Home Repair Service Plans
OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS
FOR IMMEDIATE RELEASE
Laurel, MD – July 26, 2016 – WSSC today announced that HomeServe USA (HomeServe) will offer its customers home pipe repair service plans. The 450,000 WSSC residential customers in Prince George’s and Montgomery counties will be offered optional water service line repair plans, as well as sewer line and in-home plumbing plans through HomeServe.
Service plans available through HomeServe provide homeowners with an affordable, cost-effective way to manage the unexpected expense and inconvenience of home pipe repair emergencies. Homeowners are often unaware that such repairs are not covered by basic homeowner’s insurance policies or by the local utility and usually have to take on the burden of repair costs themselves.
“We know all too well that repairing or replacing pipes is a costly proposition,” said Carla A. Reid, General Manager and CEO of WSSC. “Many customers are dealing with the same aging infrastructure that we as a utility are in the process of maintaining or replacing. HomeServe’s repair plans will provide peace of mind to those customers who face potentially costly repairs to the pipes on their property.”
“Many homeowners are unfamiliar with the fact that they are responsible for the water and sewer lines on their property” said Tom Rusin, CEO of HomeServe USA. “The financial impact that comes with these repairs can be an unexpected blow, with homeowners often unprepared and blindsided by them. We are pleased to associate with WSSC to provide their customers with affordable, dependable coverage plans.”
As part of their agreement with WSSC, HomeServe will be setting aside funds to help pay for repairs and other assistance for low-income homeowners in Prince George’s and Montgomery counties.
HomeServe plan holders will have access to a Repair Hotline that is available 24 hours a day, 365 days a year as well as local, licensed, and insured contractors available to provide high-quality home repair services to customers in a timely manner. The Water Service Line Coverage is available now to WSSC residents for $3.99/month. HomeServe will also offer Sewer/Septic Line coverage for $5.49/month and Interior Plumbing and Drainage System Coverage for $9.99/month. HomeServe offers several payment options.
WSSC customers can learn more about HomeServe’s plans by calling toll-free at 1-844-713-7208 or visiting www.HomeServeUSA.com.
Established in 1918, WSSC is currently among the largest water and wastewater utilities in the nation, with a network of nearly 5,600 miles of fresh water pipeline and over 5,400 miles of sewer pipeline. Our service area spans nearly 1,000 square miles in Prince George’s and Montgomery counties, and we serve 1.8 million residents through approximately 460,000 customer accounts. WSSC drinking water has always met or exceeded federal standards.
HomeServe USA Corp (HomeServe) is a leading provider of home repair solutions serving over 2.7 million customers across the US and Canada. Started in 2002, HomeServe protects homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality local service. HomeServe, an A+ rated Better Business Bureau Accredited Business, dedicates itself to being a customer-focused company supplying best-in-class repair plans and other services through leading municipal, utility and association partners, and directly to consumers. For more information about HomeServe, a Connecticut Top Workplace winner again for 2015, a 2015 BBB Marketplace Excellence Award honorable mention for Website Marketing and winner of seven 2016 Stevie Awards for Sales & Customer Service, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and like us at www.facebook.com/homeserveusa.
For 100 years, WSSC has proudly served the citizens of Prince George’s and Montgomery counties – providing drinking water that has always met strict Safe Drinking Water Act standards and protecting the environment through vital water resource recovery services. Our vision is to be THE world-class water utility, where excellent products and services are always on tap.