WSSC Will Stay Busy Repairing Water Main Breaks Over MLK Holiday Weekend

Customers Can Use WSSC App to Report Breaks

| News Release

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS

FOR IMMEDIATE RELEASE

Laurel – January 16, 2015 – Heading into the Martin Luther King Jr. holiday weekend, WSSC continues to respond to a high number of water main breaks and leaks across Montgomery and Prince George’s counties. We have already seen 268 breaks in 2015 and we are only halfway through the first month of the year.

Utility technicians have been hard at work identifying and repairing breaks with as little water interruption to our customers as possible. Currently, our technicians have responded to and are repairing 23 breaks. 

As is the case every winter, WSSC is ready to tackle a heavier workload all winter long.

  • We have a 24/7 rapid response call center that quickly dispatches our crews: 1-800-828-6439 or (301) 206-4002.
  • More than 200 personnel are strategically placed throughout Montgomery and Prince George’s counties to respond to breaks and leaks.
  • Hundreds of pieces of heavy equipment are at the ready.
  • Independent contractors are readily available to assist WSSC to repair large breaks.

During the Polar Vortex last January, WSSC experienced almost 600 breaks alone. The five-year average for breaks and leaks across Montgomery and Prince George’s counties is 1,687.

During winter months, water temperature in the Potomac River and surrounding water sources begins to drop. When colder than normal water travels through aging pipes, it exacerbates any weaknesses and causes an increase in water main breaks. More than a quarter of the water mains have been in service for more than 50 years. Customers can track the direct impact water temperature has on water main breaks at https://my.wsscwater.com/BrokenWaterMainGraph/main/brokenWaterMain.faces.

Smartphone users are encouraged to download WSSC’s Mobile App to report water main breaks and receive alerts based on a specific location. The “Report a Problem” feature allows customers to easily snap a picture of water and sewer problems and send it directly to our Emergency Call Center. The application uses GPS to pinpoint the location of the image, which allows WSSC dispatchers to send an inspector to the trouble spot in the field.

CNS is another tool to keep our customers informed about water main breaks, road closures and other important WSSC news. Sign up to receive either text or email alerts today.

The low temperatures can also affect home plumbing. Homeowners are encouraged to take appropriate steps to prevent their own pipes from freezing and/or bursting. Visit our winterization page for tips and additional information to help protect your home this winter. 

For 100 years, WSSC has proudly served the citizens of Prince George’s and Montgomery counties – providing drinking water that has always met strict Safe Drinking Water Act standards and protecting the environment through vital water resource recovery services. Our vision is to be THE world-class water utility, where excellent products and services are always on tap.

 

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