WSSC Launches New Customer Assistance Program

Provides Help with Fee Increases

| News Release



LAUREL, MD – June 30, 2015:  Effective July 1, 2015, WSSC will launch the Customer Assistance Program (CAP) to provide a partial credit to qualified, low income, residential customers for its Ready-To-Serve Charge. WSSC’s new CAP is implemented in partnership with Maryland’s Office of Home Energy Program (OHEP).

“WSSC has worked hard to offer another avenue to assist customers who have limited financial resources,” said GM/CEO Jerry N. Johnson. “The WSSC CAP is another step to ensure that all ratepayers have access to the quality drinking water and efficient sewer services that we provide.”

Residential customers who are enrolled in OHEP will automatically qualify for the CAP. CAP-approved customers will receive credit for the existing Account Maintenance Fee (AMF) and the new Infrastructure Investment Fee or an average of $22 per quarter. These two fees are components of the Ready to Serve Charge. These customers will also be automatically exempted from the Chesapeake Bay Restoration Fund fee (BRF), which WSSC collects on behalf of the State of Maryland. That is approximately $15 per quarterly bill. 

The WSSC Approved Budget for Fiscal Year 2016 includes the CAP as well as a 1 percent increase in the water usage rate and two quarterly fees: an increase to the existing Account Maintenance Fee (AMF) from $11 to $16 and a new Infrastructure Investment Fee averaging $6.The CAP is funded entirely by WSSC ratepayers. 

Customers enrolled in OHEP will be able to check their CAP status at

Enroll in OHEP online or visit the social service agency for the county in which you reside.

Montgomery County Dept. of Health and Human Services 
1301 Piccard Drive
Rockville, MD 20850

Prince George’s County Dept. of Social Services 
425 Brightseat Road
Landover, Md. 20785

For more information about the WSSC CAP, please contact the WSSC Contact Center at 301-206-4001.

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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