Second Worst February on Record for Water Main Breaks

Emergency Call Center Fields Over 17,000 Calls

| News Release



Laurel, MD – March 2, 2015: Patience is a virtue... that sums up February 2015 for WSSC and its customers.

The extended cold snap that plagued the region over the past month was hard on WSSC’s aging infrastructure, as utility technicians repaired 426* broken water mains during the month of February, second only to the February 2007 record for broken mains, which is 479.

According to WSSC’s electronic statistics dating back to 1976, the monthly average for water main breaks in February is 132.

The colder than normal temperatures were not only hard on WSSC’s pipes and meters, but also those inside homes and businesses. An extraordinary number of people in Montgomery and Prince George’s counties found themselves with no water, often because of frozen pipes and meters on their property.

Staff in WSSC’s Emergency Call Center fielded 17,085 calls during February 2015 compared to 7,781 in February 2014.

WSSC greatly appreciates the patience of our customers and the dedication of our crews, from the field to the call center who all worked together to get everyone through a brutal month.

There is more winter weather in the forecast ahead. Please continue to report breaks and leaks to WSSC’s 24/7 Emergency Call Center at 301-206-4002 or via email at

If you would like to check the status of a WSSC repair or project, there’s a service alerts page on our website that allows users to search an interactive map by address.

You can also stay connected with WSSC via the Customer Notification System (CNS), which alerts customers via text and/or email when breaks affect service and daily routines. (Customers must register for the Customer Notification System). And don’t forget to follow us on Twitter @WSSCWaterNews.

*Numbers may vary slightly from original reporting after work orders are closed out.

For 100 years, WSSC has proudly served the citizens of Prince George’s and Montgomery counties – providing drinking water that has always met strict Safe Drinking Water Act standards and protecting the environment through vital water resource recovery services. Our vision is to be THE world-class water utility, where excellent products and services are always on tap.


Last Modified: