High Emergency Call Volume Continues at WSSC
Over 160 Water Main Breaks in the Past Week
OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS
FOR IMMEDIATE RELEASE
LAUREL, MD – February 23, 2015: The extraordinary high volume of calls into the WSSC Emergency Call Center continues today. If you are without service, please report problems via the WSSC app and/or email.
- Email to EmergencyCallCenter@wsscwater.com. Please include your address.
- Use the WSSC app to report broken mains and frozen outdoor meters. Download it now.
Please remember, if you have an indoor water meter and you suspect that it is frozen, please call a plumber. If you suspect that your household pipes are frozen, please call a plumber. WSSC is only responsible for outside meters and pipes as well as the connections to homes and businesses. You can also protect your pipes with our winterizing tips.
In the past seven days, WSSC has experienced over 160 water main breaks and leaks. Yesterday alone, there were 75 broken water mains between Montgomery and Prince George’s counties that needed repair. Additional crews have been working around the clock and WSSC will continue to make repairs to restore service to all customers as quickly as possible.
Note: Inspectors are also working around the clock to investigate all reported breaks and frozen meter calls. We are asking for customers to please be patient. A normal response time is 2-4 hours; we are exceeding that window at this time due to a high volume of frozen outdoor meter reports.
Thank you again to our customers for their patience.
WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.