Customer Alert

| Alert

OFFICE OF COMMUNICATIONS AND COMMUNITY RELATIONS

FOR IMMEDIATE RELEASE

Due to the cold temperatures and winter weather over the weekend, we continue to experience frozen meters and pipes and a large number of water main breaks. WSSC crews continue to work as quickly as possible, but there is a large backlog.

Please be patient. A normal response time is 2 -4 hours; we are exceeding that window at this time. 

If you are without service, you can also report problems via email to emergencycallcenter@wsscwater.com. Please include your address. 

If you have an indoor water meter and you suspect that it is frozen, please call a plumber. If you suspect that your household pipes are frozen, please call a plumber. WSSC is only responsible for outside meters and pipes.

WSSC Water is the proud provider of safe, seamless and satisfying water services, making the essential possible every day for our neighbors in Montgomery and Prince George’s counties. We work to deliver our best because it’s what our customers expect and deserve.

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