Customer Alert

| Alert



Due to the cold temperatures and winter weather over the weekend, we continue to experience frozen meters and pipes and a large number of water main breaks. WSSC crews continue to work as quickly as possible, but there is a large backlog.

Please be patient. A normal response time is 2 -4 hours; we are exceeding that window at this time. 

If you are without service, you can also report problems via email to Please include your address. 

If you have an indoor water meter and you suspect that it is frozen, please call a plumber. If you suspect that your household pipes are frozen, please call a plumber. WSSC is only responsible for outside meters and pipes.

For 100 years, WSSC has proudly served the citizens of Prince George’s and Montgomery counties – providing drinking water that has always met strict Safe Drinking Water Act standards and protecting the environment through vital water resource recovery services. Our vision is to be THE world-class water utility, where excellent products and services are always on tap.


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